Job Description:

This position requires office presence of a minimum of 5 days per week and is only located at customer's site. No relocation is offered.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government.   We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations. 

AT&T has an opening for an Incident Technician to support the location support center (LSC) team in providing technical support and customer service.

Job Duties/Responsibilities:

• Provides technical support and customer service to the organization's users of computer applications and hardware (e.g., PCs, servers, mainframes)  

• Answers questions regarding system procedures, online transactions, systems status and downtime procedures; may be located within a call center   

• Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems  

• Maintains a troubleshooting tracking log ensuring timely resolution of problems 

• Works independently, receives minimal guidance 

• Acts as a resource for colleagues with less experience 

• Has knowledge of best practices and how own area integrates with others 

• Solves complex problems by taking a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information 

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies 

• Explains complex concepts 

• 8am-4:30pm; M-F

Required Clearance:

TS SCI with poly (#tssci) (#polygraph)

Required Qualifications:

• Requires conceptual and practical expertise in own area and general knowledge of related areas 

• Ability to act as a resource for other team members; may lead projects with limited risks and resource requirements 

• BA/BS and 0 years of experiences, or a combination of education and work experience equivalent to 4 years 

   

Weekly Hours:

40

Time Type:

Regular

Location:

Herndon, Virginia

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.