Senior Network Technology Support
AT&T
Senior Network Technology Support
Job Description
Job Description:
Overall Purpose: Ensure the reliability and continuous operation of AT&T’s Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and comprehensive understanding of end-to-end services.Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:
Job Contribution: An experienced professional with advanced, interdisciplinary knowledge, resolving difficult and complex issues using broad professional concepts. Guides others, applying advanced principles and company practices. Leads moderate sized projects (or parts of larger projects) with strategic value. Operates autonomously with frequent senior leadership interaction. Supervisor: No
TCP Career Step Differentiator: Leading the triage, diagnosis, and remediation of acute and chronic network issues, collaborating with various support teams and vendors, and ensuring system configurations meet performance and reliability targets.
Environmental Requirements: This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.
Education/Experience: Bachelor’s degree (BS/BA) desired. 3+ years of related experience. Certification is required in some areas.
Weekly Hours:
40Time Type:
RegularLocation:
Bangalore, IndiaIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Locations
- Bangalore, Karnataka, India
Salary
Estimated Salary Rangemedium confidence
15,000 - 30,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Troubleshooting and diagnosing network problemsintermediate
- Technical support and incident managementintermediate
- Root cause analysisintermediate
- Network performance monitoringintermediate
- Routine maintenance and optimizationintermediate
- Alarm and KPI monitoringintermediate
- Configuring network devicesintermediate
- Deploying network solutionsintermediate
- Managing configurationsintermediate
- Implementing fixes and design changesintermediate
- Collaboration with teams and vendorsintermediate
- DevOps collaborationintermediate
- Customer interactionintermediate
- Documentation and reportingintermediate
- Interpreting technical specificationsintermediate
Required Qualifications
- Bachelor’s degree (BS/BA) desired (experience)
- 3+ years of related experience (experience)
- Certification is required in some areas (experience)
Responsibilities
- Troubleshooting and Issue Resolution: Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues
- Network Monitoring and Maintenance: Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring
- Configuration and Deployment: Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes
- Collaboration and Coordination: Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers
- Documentation and Reporting: Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports
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Answer 10 quick questions to check your fit for Senior Network Technology Support @ AT&T.
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Senior Network Technology Support
AT&T
Senior Network Technology Support
Job Description
Job Description:
Overall Purpose: Ensure the reliability and continuous operation of AT&T’s Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and comprehensive understanding of end-to-end services.Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:
Job Contribution: An experienced professional with advanced, interdisciplinary knowledge, resolving difficult and complex issues using broad professional concepts. Guides others, applying advanced principles and company practices. Leads moderate sized projects (or parts of larger projects) with strategic value. Operates autonomously with frequent senior leadership interaction. Supervisor: No
TCP Career Step Differentiator: Leading the triage, diagnosis, and remediation of acute and chronic network issues, collaborating with various support teams and vendors, and ensuring system configurations meet performance and reliability targets.
Environmental Requirements: This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.
Education/Experience: Bachelor’s degree (BS/BA) desired. 3+ years of related experience. Certification is required in some areas.
Weekly Hours:
40Time Type:
RegularLocation:
Bangalore, IndiaIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Locations
- Bangalore, Karnataka, India
Salary
Estimated Salary Rangemedium confidence
15,000 - 30,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Troubleshooting and diagnosing network problemsintermediate
- Technical support and incident managementintermediate
- Root cause analysisintermediate
- Network performance monitoringintermediate
- Routine maintenance and optimizationintermediate
- Alarm and KPI monitoringintermediate
- Configuring network devicesintermediate
- Deploying network solutionsintermediate
- Managing configurationsintermediate
- Implementing fixes and design changesintermediate
- Collaboration with teams and vendorsintermediate
- DevOps collaborationintermediate
- Customer interactionintermediate
- Documentation and reportingintermediate
- Interpreting technical specificationsintermediate
Required Qualifications
- Bachelor’s degree (BS/BA) desired (experience)
- 3+ years of related experience (experience)
- Certification is required in some areas (experience)
Responsibilities
- Troubleshooting and Issue Resolution: Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues
- Network Monitoring and Maintenance: Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring
- Configuration and Deployment: Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes
- Collaboration and Coordination: Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers
- Documentation and Reporting: Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports
Tags & Categories
Answer 10 quick questions to check your fit for Senior Network Technology Support @ AT&T.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs