Job Description:

About the Job:

Part of the Alliance Sales Support COE (Alliance Support Group) managing the SP and the end account lifecycle driving enhance customer experience in Sales Lifecyle. 

Experience Level: 4 - 6 years

Location: Gurugram

Roles and Responsibilities:

• Be the primary contact for the assigned SP/ Account to manage the Lifecyle of the request

• Be the AT&T ambassador to further the customer experience.

• Cowork with team members and external team stakeholders to work through the deliverables                                                    

• Should have basic knowledge of Invoicing, billing process, Inventory and Pricing tools.                                                                                                       

• Serves as the primary point of contact for the designated SP/Account and can manage lifecycle day to day

• Effectively manages multiple projects with close attention to detail and meets short turnarounds and deadlines.

Primary / Mandatory skills:

Overall – 3-5 years of experience in customer Q2C and sales led lifecycle roles.

• Very strong written and verbal skills

• Preferably from the Telecom/ IT industry

• Experience working in an environment where coordination with multiple teams is essential to success

• Ability to prioritize individual/group work in a high-stress, daily deadline driven environment

Additional information (if any): Willing to work in Shift Duties – Especially the US business hours primarily.

Weekly Hours:

40

Time Type:

Regular

Location:

Gurgaon, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.