AskPPL People Support Advisor
Autodesk
AskPPL People Support Advisor
Job Description
AskPPL People Support Advisor
📋 Job Overview
The AskPPL People Support Advisor at Autodesk provides frontline support to employees on HR-related inquiries, including benefits, payroll, and policies, ensuring efficient resolution through various channels. This role involves maintaining accurate records, escalating complex issues, and contributing to process improvements to enhance the employee experience. It requires strong communication skills and knowledge of HR systems to deliver high-quality service in a global team environment.
📍 Location: Pune
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Respond to employee inquiries via email, chat, phone, and ticketing systems
- Provide guidance on benefits enrollment, payroll issues, and company policies
- Maintain confidentiality and accurate documentation of interactions
- Escalate complex cases to specialized HR teams and follow up on resolutions
- Identify trends in inquiries to recommend process improvements
- Collaborate with global People team members to ensure consistent support
✅ Required Qualifications
- Bachelor's degree in Human Resources, Business Administration, or a related field
- 2+ years of experience in HR support, customer service, or a similar role
- Familiarity with HR information systems (HRIS) and case management tools
⭐ Preferred Qualifications
- Experience in a multinational corporate environment
- Certification in HR (e.g., SHRM-CP or PHR)
- Proficiency in additional languages for global support
🛠️ Required Skills
- Strong verbal and written communication skills
- Customer service orientation with empathy and problem-solving abilities
- Proficiency in Microsoft Office Suite and collaboration tools (e.g., Slack, Microsoft Teams)
- Knowledge of HR processes and employment regulations
- Analytical skills for trend identification and reporting
- Technical aptitude with HRIS platforms like Workday or SuccessFactors
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health insurance and wellness programs
- Retirement savings plan with company matching
- Flexible work arrangements and paid time off
- Professional development opportunities and learning resources
- Employee stock purchase plan and other financial perks
Locations
- Pune, India
Salary
Estimated Salary Rangemedium confidence
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong verbal and written communication skillsintermediate
- Customer service orientation with empathy and problem-solving abilitiesintermediate
- Proficiency in Microsoft Office Suite and collaboration tools (e.g., Slack, Microsoft Teams)intermediate
- Knowledge of HR processes and employment regulationsintermediate
- Analytical skills for trend identification and reportingintermediate
- Technical aptitude with HRIS platforms like Workday or SuccessFactorsintermediate
Required Qualifications
- Bachelor's degree in Human Resources, Business Administration, or a related field (experience)
- 2+ years of experience in HR support, customer service, or a similar role (experience)
- Familiarity with HR information systems (HRIS) and case management tools (experience)
Preferred Qualifications
- Experience in a multinational corporate environment (experience)
- Certification in HR (e.g., SHRM-CP or PHR) (experience)
- Proficiency in additional languages for global support (experience)
Responsibilities
- Respond to employee inquiries via email, chat, phone, and ticketing systems
- Provide guidance on benefits enrollment, payroll issues, and company policies
- Maintain confidentiality and accurate documentation of interactions
- Escalate complex cases to specialized HR teams and follow up on resolutions
- Identify trends in inquiries to recommend process improvements
- Collaborate with global People team members to ensure consistent support
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health insurance and wellness programs
- general: Retirement savings plan with company matching
- general: Flexible work arrangements and paid time off
- general: Professional development opportunities and learning resources
- general: Employee stock purchase plan and other financial perks
Tags & Categories
Answer 10 quick questions to check your fit for AskPPL People Support Advisor @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs
AskPPL People Support Advisor
Autodesk
AskPPL People Support Advisor
Job Description
AskPPL People Support Advisor
📋 Job Overview
The AskPPL People Support Advisor at Autodesk provides frontline support to employees on HR-related inquiries, including benefits, payroll, and policies, ensuring efficient resolution through various channels. This role involves maintaining accurate records, escalating complex issues, and contributing to process improvements to enhance the employee experience. It requires strong communication skills and knowledge of HR systems to deliver high-quality service in a global team environment.
📍 Location: Pune
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Respond to employee inquiries via email, chat, phone, and ticketing systems
- Provide guidance on benefits enrollment, payroll issues, and company policies
- Maintain confidentiality and accurate documentation of interactions
- Escalate complex cases to specialized HR teams and follow up on resolutions
- Identify trends in inquiries to recommend process improvements
- Collaborate with global People team members to ensure consistent support
✅ Required Qualifications
- Bachelor's degree in Human Resources, Business Administration, or a related field
- 2+ years of experience in HR support, customer service, or a similar role
- Familiarity with HR information systems (HRIS) and case management tools
⭐ Preferred Qualifications
- Experience in a multinational corporate environment
- Certification in HR (e.g., SHRM-CP or PHR)
- Proficiency in additional languages for global support
🛠️ Required Skills
- Strong verbal and written communication skills
- Customer service orientation with empathy and problem-solving abilities
- Proficiency in Microsoft Office Suite and collaboration tools (e.g., Slack, Microsoft Teams)
- Knowledge of HR processes and employment regulations
- Analytical skills for trend identification and reporting
- Technical aptitude with HRIS platforms like Workday or SuccessFactors
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health insurance and wellness programs
- Retirement savings plan with company matching
- Flexible work arrangements and paid time off
- Professional development opportunities and learning resources
- Employee stock purchase plan and other financial perks
Locations
- Pune, India
Salary
Estimated Salary Rangemedium confidence
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong verbal and written communication skillsintermediate
- Customer service orientation with empathy and problem-solving abilitiesintermediate
- Proficiency in Microsoft Office Suite and collaboration tools (e.g., Slack, Microsoft Teams)intermediate
- Knowledge of HR processes and employment regulationsintermediate
- Analytical skills for trend identification and reportingintermediate
- Technical aptitude with HRIS platforms like Workday or SuccessFactorsintermediate
Required Qualifications
- Bachelor's degree in Human Resources, Business Administration, or a related field (experience)
- 2+ years of experience in HR support, customer service, or a similar role (experience)
- Familiarity with HR information systems (HRIS) and case management tools (experience)
Preferred Qualifications
- Experience in a multinational corporate environment (experience)
- Certification in HR (e.g., SHRM-CP or PHR) (experience)
- Proficiency in additional languages for global support (experience)
Responsibilities
- Respond to employee inquiries via email, chat, phone, and ticketing systems
- Provide guidance on benefits enrollment, payroll issues, and company policies
- Maintain confidentiality and accurate documentation of interactions
- Escalate complex cases to specialized HR teams and follow up on resolutions
- Identify trends in inquiries to recommend process improvements
- Collaborate with global People team members to ensure consistent support
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health insurance and wellness programs
- general: Retirement savings plan with company matching
- general: Flexible work arrangements and paid time off
- general: Professional development opportunities and learning resources
- general: Employee stock purchase plan and other financial perks
Tags & Categories
Answer 10 quick questions to check your fit for AskPPL People Support Advisor @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs