Associate Manager, Technical Support
Autodesk
Associate Manager, Technical Support
Job Description
Associate Manager, Technical Support
📋 Job Overview
The Associate Manager, Technical Support role at Autodesk involves leading a team to deliver exceptional support for software products, ensuring customer satisfaction and issue resolution. This position requires managing support operations across multiple locations, driving process improvements, and collaborating with engineering teams. It offers opportunities to grow in a dynamic tech environment focused on innovation.
📍 Location: 2 Locations, 2 Locations
📅 Posted: Posted Today
🎯 Key Responsibilities
- Lead and mentor a team of technical support specialists
- Oversee daily support operations and ensure SLAs are met
- Collaborate with product teams to resolve complex technical issues
- Develop and implement support processes and training programs
- Monitor team performance and drive continuous improvement
✅ Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field
- 5+ years of experience in technical support or customer service
- 3+ years of experience in a leadership or management role
- Proven track record in managing support teams
⭐ Preferred Qualifications
- Master's degree in a relevant discipline
- Experience with Autodesk software products
- Certification in ITIL or similar support frameworks
- Background in cloud-based technologies
🛠️ Required Skills
- Strong leadership and team management skills
- Excellent problem-solving and analytical abilities
- Proficiency in customer relationship management
- Knowledge of technical support tools like Zendesk or Salesforce
- Experience with programming languages such as Python or JavaScript
- Familiarity with cloud platforms like AWS or Azure
- Effective communication, both written and verbal
🎁 Benefits & Perks
- Comprehensive health insurance coverage
- Retirement savings plan with company match
- Paid time off and flexible working hours
- Professional development opportunities and tuition reimbursement
- Employee stock purchase plan
Locations
- 2 Locations, 2 Locations
Salary
Estimated Salary Rangemedium confidence
120,000 - 160,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong leadership and team management skillsintermediate
- Excellent problem-solving and analytical abilitiesintermediate
- Proficiency in customer relationship managementintermediate
- Knowledge of technical support tools like Zendesk or Salesforceintermediate
- Experience with programming languages such as Python or JavaScriptintermediate
- Familiarity with cloud platforms like AWS or Azureintermediate
- Effective communication, both written and verbalintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field (experience)
- 5+ years of experience in technical support or customer service (experience)
- 3+ years of experience in a leadership or management role (experience)
- Proven track record in managing support teams (experience)
Preferred Qualifications
- Master's degree in a relevant discipline (experience)
- Experience with Autodesk software products (experience)
- Certification in ITIL or similar support frameworks (experience)
- Background in cloud-based technologies (experience)
Responsibilities
- Lead and mentor a team of technical support specialists
- Oversee daily support operations and ensure SLAs are met
- Collaborate with product teams to resolve complex technical issues
- Develop and implement support processes and training programs
- Monitor team performance and drive continuous improvement
Benefits
- general: Comprehensive health insurance coverage
- general: Retirement savings plan with company match
- general: Paid time off and flexible working hours
- general: Professional development opportunities and tuition reimbursement
- general: Employee stock purchase plan
Tags & Categories
Answer 10 quick questions to check your fit for Associate Manager, Technical Support @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs
Associate Manager, Technical Support
Autodesk
Associate Manager, Technical Support
Job Description
Associate Manager, Technical Support
📋 Job Overview
The Associate Manager, Technical Support role at Autodesk involves leading a team to deliver exceptional support for software products, ensuring customer satisfaction and issue resolution. This position requires managing support operations across multiple locations, driving process improvements, and collaborating with engineering teams. It offers opportunities to grow in a dynamic tech environment focused on innovation.
📍 Location: 2 Locations, 2 Locations
📅 Posted: Posted Today
🎯 Key Responsibilities
- Lead and mentor a team of technical support specialists
- Oversee daily support operations and ensure SLAs are met
- Collaborate with product teams to resolve complex technical issues
- Develop and implement support processes and training programs
- Monitor team performance and drive continuous improvement
✅ Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field
- 5+ years of experience in technical support or customer service
- 3+ years of experience in a leadership or management role
- Proven track record in managing support teams
⭐ Preferred Qualifications
- Master's degree in a relevant discipline
- Experience with Autodesk software products
- Certification in ITIL or similar support frameworks
- Background in cloud-based technologies
🛠️ Required Skills
- Strong leadership and team management skills
- Excellent problem-solving and analytical abilities
- Proficiency in customer relationship management
- Knowledge of technical support tools like Zendesk or Salesforce
- Experience with programming languages such as Python or JavaScript
- Familiarity with cloud platforms like AWS or Azure
- Effective communication, both written and verbal
🎁 Benefits & Perks
- Comprehensive health insurance coverage
- Retirement savings plan with company match
- Paid time off and flexible working hours
- Professional development opportunities and tuition reimbursement
- Employee stock purchase plan
Locations
- 2 Locations, 2 Locations
Salary
Estimated Salary Rangemedium confidence
120,000 - 160,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong leadership and team management skillsintermediate
- Excellent problem-solving and analytical abilitiesintermediate
- Proficiency in customer relationship managementintermediate
- Knowledge of technical support tools like Zendesk or Salesforceintermediate
- Experience with programming languages such as Python or JavaScriptintermediate
- Familiarity with cloud platforms like AWS or Azureintermediate
- Effective communication, both written and verbalintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field (experience)
- 5+ years of experience in technical support or customer service (experience)
- 3+ years of experience in a leadership or management role (experience)
- Proven track record in managing support teams (experience)
Preferred Qualifications
- Master's degree in a relevant discipline (experience)
- Experience with Autodesk software products (experience)
- Certification in ITIL or similar support frameworks (experience)
- Background in cloud-based technologies (experience)
Responsibilities
- Lead and mentor a team of technical support specialists
- Oversee daily support operations and ensure SLAs are met
- Collaborate with product teams to resolve complex technical issues
- Develop and implement support processes and training programs
- Monitor team performance and drive continuous improvement
Benefits
- general: Comprehensive health insurance coverage
- general: Retirement savings plan with company match
- general: Paid time off and flexible working hours
- general: Professional development opportunities and tuition reimbursement
- general: Employee stock purchase plan
Tags & Categories
Answer 10 quick questions to check your fit for Associate Manager, Technical Support @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs