Customer Success Advisor - AMER
Autodesk
Customer Success Advisor - AMER
Job Description
Customer Success Advisor - AMER
📋 Job Overview
The Customer Success Advisor - AMER role at Autodesk involves guiding customers in the Americas region to maximize the value of Autodesk's software solutions through proactive relationship management and support. The position focuses on driving customer adoption, renewal, and expansion while collaborating with internal teams to resolve issues and ensure satisfaction. This is a customer-facing role requiring strong communication skills and technical knowledge of Autodesk products.
📍 Location: Denver, CO, United States
📅 Posted: Posted 9 Days Ago
🎯 Key Responsibilities
- Serve as the primary point of contact for assigned customer accounts, providing ongoing support and guidance
- Monitor customer health metrics and proactively address risks to prevent churn
- Collaborate with sales, product, and support teams to deliver tailored success plans
- Facilitate product adoption through training sessions, best practices sharing, and resource recommendations
- Drive renewals and upsell opportunities by demonstrating ROI and value realization
- Gather customer feedback to inform product improvements and roadmap prioritization
✅ Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or related field
- 3+ years of experience in customer success, account management, or sales support
- Proven track record of managing customer relationships in a SaaS or software environment
- Experience working with enterprise-level customers in the AMER region
⭐ Preferred Qualifications
- Experience with Autodesk products or similar CAD/BIM software
- Fluency in Spanish or Portuguese
- Certification in customer success methodologies (e.g., CCSM)
- Background in the AEC (Architecture, Engineering, Construction) or manufacturing industries
🛠️ Required Skills
- Strong communication and interpersonal skills
- Customer relationship management (CRM) proficiency, e.g., Salesforce
- Analytical skills for interpreting usage data and metrics
- Technical aptitude with software tools like Autodesk AutoCAD, Revit, or Fusion 360
- Problem-solving and conflict resolution abilities
- Project management skills for coordinating cross-functional initiatives
- Proficiency in Microsoft Office Suite and collaboration tools like Slack or Microsoft Teams
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health, dental, and vision insurance
- 401(k) matching and retirement savings plan
- Flexible remote work options with home office stipend
- Professional development budget and tuition reimbursement
- Paid time off, including vacation, sick leave, and parental leave
- Employee stock purchase plan and wellness programs
Locations
- Denver, CO, United States
Salary
Estimated Salary Rangemedium confidence
85,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong communication and interpersonal skillsintermediate
- Customer relationship management (CRM) proficiency, e.g., Salesforceintermediate
- Analytical skills for interpreting usage data and metricsintermediate
- Technical aptitude with software tools like Autodesk AutoCAD, Revit, or Fusion 360intermediate
- Problem-solving and conflict resolution abilitiesintermediate
- Project management skills for coordinating cross-functional initiativesintermediate
- Proficiency in Microsoft Office Suite and collaboration tools like Slack or Microsoft Teamsintermediate
Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or related field (experience)
- 3+ years of experience in customer success, account management, or sales support (experience)
- Proven track record of managing customer relationships in a SaaS or software environment (experience)
- Experience working with enterprise-level customers in the AMER region (experience)
Preferred Qualifications
- Experience with Autodesk products or similar CAD/BIM software (experience)
- Fluency in Spanish or Portuguese (experience)
- Certification in customer success methodologies (e.g., CCSM) (experience)
- Background in the AEC (Architecture, Engineering, Construction) or manufacturing industries (experience)
Responsibilities
- Serve as the primary point of contact for assigned customer accounts, providing ongoing support and guidance
- Monitor customer health metrics and proactively address risks to prevent churn
- Collaborate with sales, product, and support teams to deliver tailored success plans
- Facilitate product adoption through training sessions, best practices sharing, and resource recommendations
- Drive renewals and upsell opportunities by demonstrating ROI and value realization
- Gather customer feedback to inform product improvements and roadmap prioritization
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) matching and retirement savings plan
- general: Flexible remote work options with home office stipend
- general: Professional development budget and tuition reimbursement
- general: Paid time off, including vacation, sick leave, and parental leave
- general: Employee stock purchase plan and wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Customer Success Advisor - AMER @ Autodesk.
10 Questions
~2 Minutes
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Customer Success Advisor - AMER
Autodesk
Customer Success Advisor - AMER
Job Description
Customer Success Advisor - AMER
📋 Job Overview
The Customer Success Advisor - AMER role at Autodesk involves guiding customers in the Americas region to maximize the value of Autodesk's software solutions through proactive relationship management and support. The position focuses on driving customer adoption, renewal, and expansion while collaborating with internal teams to resolve issues and ensure satisfaction. This is a customer-facing role requiring strong communication skills and technical knowledge of Autodesk products.
📍 Location: Denver, CO, United States
📅 Posted: Posted 9 Days Ago
🎯 Key Responsibilities
- Serve as the primary point of contact for assigned customer accounts, providing ongoing support and guidance
- Monitor customer health metrics and proactively address risks to prevent churn
- Collaborate with sales, product, and support teams to deliver tailored success plans
- Facilitate product adoption through training sessions, best practices sharing, and resource recommendations
- Drive renewals and upsell opportunities by demonstrating ROI and value realization
- Gather customer feedback to inform product improvements and roadmap prioritization
✅ Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or related field
- 3+ years of experience in customer success, account management, or sales support
- Proven track record of managing customer relationships in a SaaS or software environment
- Experience working with enterprise-level customers in the AMER region
⭐ Preferred Qualifications
- Experience with Autodesk products or similar CAD/BIM software
- Fluency in Spanish or Portuguese
- Certification in customer success methodologies (e.g., CCSM)
- Background in the AEC (Architecture, Engineering, Construction) or manufacturing industries
🛠️ Required Skills
- Strong communication and interpersonal skills
- Customer relationship management (CRM) proficiency, e.g., Salesforce
- Analytical skills for interpreting usage data and metrics
- Technical aptitude with software tools like Autodesk AutoCAD, Revit, or Fusion 360
- Problem-solving and conflict resolution abilities
- Project management skills for coordinating cross-functional initiatives
- Proficiency in Microsoft Office Suite and collaboration tools like Slack or Microsoft Teams
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health, dental, and vision insurance
- 401(k) matching and retirement savings plan
- Flexible remote work options with home office stipend
- Professional development budget and tuition reimbursement
- Paid time off, including vacation, sick leave, and parental leave
- Employee stock purchase plan and wellness programs
Locations
- Denver, CO, United States
Salary
Estimated Salary Rangemedium confidence
85,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong communication and interpersonal skillsintermediate
- Customer relationship management (CRM) proficiency, e.g., Salesforceintermediate
- Analytical skills for interpreting usage data and metricsintermediate
- Technical aptitude with software tools like Autodesk AutoCAD, Revit, or Fusion 360intermediate
- Problem-solving and conflict resolution abilitiesintermediate
- Project management skills for coordinating cross-functional initiativesintermediate
- Proficiency in Microsoft Office Suite and collaboration tools like Slack or Microsoft Teamsintermediate
Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or related field (experience)
- 3+ years of experience in customer success, account management, or sales support (experience)
- Proven track record of managing customer relationships in a SaaS or software environment (experience)
- Experience working with enterprise-level customers in the AMER region (experience)
Preferred Qualifications
- Experience with Autodesk products or similar CAD/BIM software (experience)
- Fluency in Spanish or Portuguese (experience)
- Certification in customer success methodologies (e.g., CCSM) (experience)
- Background in the AEC (Architecture, Engineering, Construction) or manufacturing industries (experience)
Responsibilities
- Serve as the primary point of contact for assigned customer accounts, providing ongoing support and guidance
- Monitor customer health metrics and proactively address risks to prevent churn
- Collaborate with sales, product, and support teams to deliver tailored success plans
- Facilitate product adoption through training sessions, best practices sharing, and resource recommendations
- Drive renewals and upsell opportunities by demonstrating ROI and value realization
- Gather customer feedback to inform product improvements and roadmap prioritization
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) matching and retirement savings plan
- general: Flexible remote work options with home office stipend
- general: Professional development budget and tuition reimbursement
- general: Paid time off, including vacation, sick leave, and parental leave
- general: Employee stock purchase plan and wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Customer Success Advisor - AMER @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs