Customer Success Advisor
Autodesk
Customer Success Advisor
Job Description
Customer Success Advisor
📋 Job Overview
The Customer Success Advisor at Autodesk plays a pivotal role in ensuring customer satisfaction and adoption of Autodesk's software solutions in the AMER region. Based in Denver, Colorado, the position involves proactive engagement with clients to drive product usage, resolve issues, and foster long-term partnerships. This role combines customer relationship management with technical advisory support to maximize value from Autodesk's offerings.
📍 Location: AMER - United States - Colorado - Denver - Wewatta, AMER - United States - Colorado - Denver - Wewatta
📅 Posted: Posted 16 Days Ago
🎯 Key Responsibilities
- Serve as the primary point of contact for assigned customer accounts, ensuring high levels of satisfaction and retention
- Conduct regular business reviews and success planning sessions to identify opportunities for expansion and upsell
- Collaborate with sales, support, and product teams to address customer needs and resolve escalations
- Monitor customer health metrics and proactively mitigate risks of churn
- Provide training and enablement on Autodesk solutions to optimize customer outcomes
- Contribute to the development of customer success best practices and playbooks
✅ Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or related field
- 3+ years of experience in customer success, account management, or sales support
- Proven track record of managing customer relationships in a SaaS or software environment
- Experience working with enterprise-level clients in the AMER region
⭐ Preferred Qualifications
- Experience with Autodesk products or similar CAD/BIM software
- Knowledge of the AEC (Architecture, Engineering, Construction) industry
- Certification in customer success methodologies (e.g., CCSM)
- Bilingual skills, particularly Spanish or Portuguese for AMER markets
🛠️ Required Skills
- Strong communication and interpersonal skills
- Analytical mindset with experience in CRM tools like Salesforce
- Technical aptitude for software solutions, particularly cloud-based platforms
- Problem-solving and conflict resolution abilities
- Project management skills for coordinating cross-functional initiatives
- Proficiency in Microsoft Office Suite and collaboration tools (e.g., Slack, Zoom)
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health, dental, and vision insurance
- 401(k) retirement savings plan with company match
- Flexible work arrangements including hybrid options in Denver
- Professional development opportunities and tuition reimbursement
- Generous paid time off, parental leave, and wellness programs
- Employee stock purchase plan and other financial perks
Locations
- AMER - United States - Colorado - Denver - Wewatta, AMER - United States - Colorado - Denver - Wewatta
Salary
Estimated Salary Rangemedium confidence
85,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong communication and interpersonal skillsintermediate
- Analytical mindset with experience in CRM tools like Salesforceintermediate
- Technical aptitude for software solutions, particularly cloud-based platformsintermediate
- Problem-solving and conflict resolution abilitiesintermediate
- Project management skills for coordinating cross-functional initiativesintermediate
- Proficiency in Microsoft Office Suite and collaboration tools (e.g., Slack, Zoom)intermediate
Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or related field (experience)
- 3+ years of experience in customer success, account management, or sales support (experience)
- Proven track record of managing customer relationships in a SaaS or software environment (experience)
- Experience working with enterprise-level clients in the AMER region (experience)
Preferred Qualifications
- Experience with Autodesk products or similar CAD/BIM software (experience)
- Knowledge of the AEC (Architecture, Engineering, Construction) industry (experience)
- Certification in customer success methodologies (e.g., CCSM) (experience)
- Bilingual skills, particularly Spanish or Portuguese for AMER markets (experience)
Responsibilities
- Serve as the primary point of contact for assigned customer accounts, ensuring high levels of satisfaction and retention
- Conduct regular business reviews and success planning sessions to identify opportunities for expansion and upsell
- Collaborate with sales, support, and product teams to address customer needs and resolve escalations
- Monitor customer health metrics and proactively mitigate risks of churn
- Provide training and enablement on Autodesk solutions to optimize customer outcomes
- Contribute to the development of customer success best practices and playbooks
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) retirement savings plan with company match
- general: Flexible work arrangements including hybrid options in Denver
- general: Professional development opportunities and tuition reimbursement
- general: Generous paid time off, parental leave, and wellness programs
- general: Employee stock purchase plan and other financial perks
Tags & Categories
Answer 10 quick questions to check your fit for Customer Success Advisor @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs
Customer Success Advisor
Autodesk
Customer Success Advisor
Job Description
Customer Success Advisor
📋 Job Overview
The Customer Success Advisor at Autodesk plays a pivotal role in ensuring customer satisfaction and adoption of Autodesk's software solutions in the AMER region. Based in Denver, Colorado, the position involves proactive engagement with clients to drive product usage, resolve issues, and foster long-term partnerships. This role combines customer relationship management with technical advisory support to maximize value from Autodesk's offerings.
📍 Location: AMER - United States - Colorado - Denver - Wewatta, AMER - United States - Colorado - Denver - Wewatta
📅 Posted: Posted 16 Days Ago
🎯 Key Responsibilities
- Serve as the primary point of contact for assigned customer accounts, ensuring high levels of satisfaction and retention
- Conduct regular business reviews and success planning sessions to identify opportunities for expansion and upsell
- Collaborate with sales, support, and product teams to address customer needs and resolve escalations
- Monitor customer health metrics and proactively mitigate risks of churn
- Provide training and enablement on Autodesk solutions to optimize customer outcomes
- Contribute to the development of customer success best practices and playbooks
✅ Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or related field
- 3+ years of experience in customer success, account management, or sales support
- Proven track record of managing customer relationships in a SaaS or software environment
- Experience working with enterprise-level clients in the AMER region
⭐ Preferred Qualifications
- Experience with Autodesk products or similar CAD/BIM software
- Knowledge of the AEC (Architecture, Engineering, Construction) industry
- Certification in customer success methodologies (e.g., CCSM)
- Bilingual skills, particularly Spanish or Portuguese for AMER markets
🛠️ Required Skills
- Strong communication and interpersonal skills
- Analytical mindset with experience in CRM tools like Salesforce
- Technical aptitude for software solutions, particularly cloud-based platforms
- Problem-solving and conflict resolution abilities
- Project management skills for coordinating cross-functional initiatives
- Proficiency in Microsoft Office Suite and collaboration tools (e.g., Slack, Zoom)
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health, dental, and vision insurance
- 401(k) retirement savings plan with company match
- Flexible work arrangements including hybrid options in Denver
- Professional development opportunities and tuition reimbursement
- Generous paid time off, parental leave, and wellness programs
- Employee stock purchase plan and other financial perks
Locations
- AMER - United States - Colorado - Denver - Wewatta, AMER - United States - Colorado - Denver - Wewatta
Salary
Estimated Salary Rangemedium confidence
85,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong communication and interpersonal skillsintermediate
- Analytical mindset with experience in CRM tools like Salesforceintermediate
- Technical aptitude for software solutions, particularly cloud-based platformsintermediate
- Problem-solving and conflict resolution abilitiesintermediate
- Project management skills for coordinating cross-functional initiativesintermediate
- Proficiency in Microsoft Office Suite and collaboration tools (e.g., Slack, Zoom)intermediate
Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or related field (experience)
- 3+ years of experience in customer success, account management, or sales support (experience)
- Proven track record of managing customer relationships in a SaaS or software environment (experience)
- Experience working with enterprise-level clients in the AMER region (experience)
Preferred Qualifications
- Experience with Autodesk products or similar CAD/BIM software (experience)
- Knowledge of the AEC (Architecture, Engineering, Construction) industry (experience)
- Certification in customer success methodologies (e.g., CCSM) (experience)
- Bilingual skills, particularly Spanish or Portuguese for AMER markets (experience)
Responsibilities
- Serve as the primary point of contact for assigned customer accounts, ensuring high levels of satisfaction and retention
- Conduct regular business reviews and success planning sessions to identify opportunities for expansion and upsell
- Collaborate with sales, support, and product teams to address customer needs and resolve escalations
- Monitor customer health metrics and proactively mitigate risks of churn
- Provide training and enablement on Autodesk solutions to optimize customer outcomes
- Contribute to the development of customer success best practices and playbooks
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) retirement savings plan with company match
- general: Flexible work arrangements including hybrid options in Denver
- general: Professional development opportunities and tuition reimbursement
- general: Generous paid time off, parental leave, and wellness programs
- general: Employee stock purchase plan and other financial perks
Tags & Categories
Answer 10 quick questions to check your fit for Customer Success Advisor @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs