Customer Success Advisor, D&M (DACH)
Autodesk
Customer Success Advisor, D&M (DACH)
Job Description
Customer Success Advisor, D&M (DACH)
📋 Job Overview
The Customer Success Advisor, D&M (DACH) role at Autodesk involves supporting customers in the Design & Manufacturing sector across Germany, Austria, and Switzerland from a base in Spain. The position focuses on ensuring customer satisfaction, driving adoption of Autodesk software, and fostering long-term relationships to achieve renewal and expansion goals. This is an advisory role combining technical expertise with customer-centric strategies in a dynamic EMEA environment.
📍 Location: Barcelona, Spain
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Serve as the primary point of contact for assigned D&M customers in DACH
- Drive product adoption and value realization through training and best practices
- Identify upsell and renewal opportunities to meet revenue targets
- Collaborate with sales, support, and product teams to resolve issues
- Conduct customer health checks and success planning
- Report on customer metrics and contribute to regional strategies
✅ Required Qualifications
- Bachelor's degree in Engineering, Business, or related field
- 3+ years of experience in customer success, account management, or sales support within software/SaaS industry
- Fluency in German and English; additional DACH languages preferred
- Experience working with Design & Manufacturing customers
⭐ Preferred Qualifications
- Knowledge of Autodesk products (e.g., Inventor, Fusion 360)
- Experience in the DACH region market
- CRM experience (e.g., Salesforce)
- Technical background in CAD/CAM/PLM
🛠️ Required Skills
- Strong communication and relationship-building skills
- Analytical mindset for customer data and metrics
- Technical proficiency in D&M software tools
- Problem-solving and consultative approach
- Proficiency in Microsoft Office and collaboration tools
- Cultural sensitivity for DACH market
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health and wellness benefits
- Flexible working arrangements including remote options
- Professional development and learning opportunities
- Employee stock purchase plan
- Generous vacation and parental leave policies
Locations
- Barcelona, Spain
Salary
Estimated Salary Rangemedium confidence
55,000 - 75,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong communication and relationship-building skillsintermediate
- Analytical mindset for customer data and metricsintermediate
- Technical proficiency in D&M software toolsintermediate
- Problem-solving and consultative approachintermediate
- Proficiency in Microsoft Office and collaboration toolsintermediate
- Cultural sensitivity for DACH marketintermediate
Required Qualifications
- Bachelor's degree in Engineering, Business, or related field (experience)
- 3+ years of experience in customer success, account management, or sales support within software/SaaS industry (experience)
- Fluency in German and English; additional DACH languages preferred (experience)
- Experience working with Design & Manufacturing customers (experience)
Preferred Qualifications
- Knowledge of Autodesk products (e.g., Inventor, Fusion 360) (experience)
- Experience in the DACH region market (experience)
- CRM experience (e.g., Salesforce) (experience)
- Technical background in CAD/CAM/PLM (experience)
Responsibilities
- Serve as the primary point of contact for assigned D&M customers in DACH
- Drive product adoption and value realization through training and best practices
- Identify upsell and renewal opportunities to meet revenue targets
- Collaborate with sales, support, and product teams to resolve issues
- Conduct customer health checks and success planning
- Report on customer metrics and contribute to regional strategies
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health and wellness benefits
- general: Flexible working arrangements including remote options
- general: Professional development and learning opportunities
- general: Employee stock purchase plan
- general: Generous vacation and parental leave policies
Tags & Categories
Answer 10 quick questions to check your fit for Customer Success Advisor, D&M (DACH) @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs
Customer Success Advisor, D&M (DACH)
Autodesk
Customer Success Advisor, D&M (DACH)
Job Description
Customer Success Advisor, D&M (DACH)
📋 Job Overview
The Customer Success Advisor, D&M (DACH) role at Autodesk involves supporting customers in the Design & Manufacturing sector across Germany, Austria, and Switzerland from a base in Spain. The position focuses on ensuring customer satisfaction, driving adoption of Autodesk software, and fostering long-term relationships to achieve renewal and expansion goals. This is an advisory role combining technical expertise with customer-centric strategies in a dynamic EMEA environment.
📍 Location: Barcelona, Spain
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Serve as the primary point of contact for assigned D&M customers in DACH
- Drive product adoption and value realization through training and best practices
- Identify upsell and renewal opportunities to meet revenue targets
- Collaborate with sales, support, and product teams to resolve issues
- Conduct customer health checks and success planning
- Report on customer metrics and contribute to regional strategies
✅ Required Qualifications
- Bachelor's degree in Engineering, Business, or related field
- 3+ years of experience in customer success, account management, or sales support within software/SaaS industry
- Fluency in German and English; additional DACH languages preferred
- Experience working with Design & Manufacturing customers
⭐ Preferred Qualifications
- Knowledge of Autodesk products (e.g., Inventor, Fusion 360)
- Experience in the DACH region market
- CRM experience (e.g., Salesforce)
- Technical background in CAD/CAM/PLM
🛠️ Required Skills
- Strong communication and relationship-building skills
- Analytical mindset for customer data and metrics
- Technical proficiency in D&M software tools
- Problem-solving and consultative approach
- Proficiency in Microsoft Office and collaboration tools
- Cultural sensitivity for DACH market
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health and wellness benefits
- Flexible working arrangements including remote options
- Professional development and learning opportunities
- Employee stock purchase plan
- Generous vacation and parental leave policies
Locations
- Barcelona, Spain
Salary
Estimated Salary Rangemedium confidence
55,000 - 75,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong communication and relationship-building skillsintermediate
- Analytical mindset for customer data and metricsintermediate
- Technical proficiency in D&M software toolsintermediate
- Problem-solving and consultative approachintermediate
- Proficiency in Microsoft Office and collaboration toolsintermediate
- Cultural sensitivity for DACH marketintermediate
Required Qualifications
- Bachelor's degree in Engineering, Business, or related field (experience)
- 3+ years of experience in customer success, account management, or sales support within software/SaaS industry (experience)
- Fluency in German and English; additional DACH languages preferred (experience)
- Experience working with Design & Manufacturing customers (experience)
Preferred Qualifications
- Knowledge of Autodesk products (e.g., Inventor, Fusion 360) (experience)
- Experience in the DACH region market (experience)
- CRM experience (e.g., Salesforce) (experience)
- Technical background in CAD/CAM/PLM (experience)
Responsibilities
- Serve as the primary point of contact for assigned D&M customers in DACH
- Drive product adoption and value realization through training and best practices
- Identify upsell and renewal opportunities to meet revenue targets
- Collaborate with sales, support, and product teams to resolve issues
- Conduct customer health checks and success planning
- Report on customer metrics and contribute to regional strategies
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health and wellness benefits
- general: Flexible working arrangements including remote options
- general: Professional development and learning opportunities
- general: Employee stock purchase plan
- general: Generous vacation and parental leave policies
Tags & Categories
Answer 10 quick questions to check your fit for Customer Success Advisor, D&M (DACH) @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs