Customer Success Advisor - Japan
Autodesk
Customer Success Advisor - Japan
Job Description
Customer Success Advisor - Japan
📋 Job Overview
The Customer Success Advisor - Japan role at Autodesk involves guiding Japanese customers to maximize the value of Autodesk's design and make software solutions. Based in Japan, the position focuses on building strong customer relationships, driving adoption, and ensuring success through proactive engagement and support. This is an opportunity to contribute to customer satisfaction in a dynamic, innovative environment.
📍 Location: Tokyo, Japan
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Serve as the primary point of contact for assigned Japanese customers, understanding their goals and challenges
- Develop and execute customer success plans to drive product adoption and renewals
- Conduct regular business reviews, training sessions, and workshops to maximize value from Autodesk solutions
- Collaborate with sales, support, and product teams to resolve issues and identify upsell opportunities
- Monitor customer health metrics and proactively address risks to ensure retention
✅ Required Qualifications
- Bachelor's degree in business, marketing, engineering, or a related field
- 3+ years of experience in customer success, account management, or sales support
- Fluency in Japanese and English (both written and spoken)
- Experience working with enterprise software or SaaS products
⭐ Preferred Qualifications
- Knowledge of Autodesk products or the AEC, manufacturing, or media & entertainment industries
- Experience in the Japanese market or with Japanese customers
- CRM experience (e.g., Salesforce)
- Advanced degree or relevant certifications
🛠️ Required Skills
- Strong communication and relationship-building skills
- Analytical mindset for tracking customer metrics and success indicators
- Proficiency in Microsoft Office Suite and collaboration tools
- Customer-centric approach with problem-solving abilities
- Technical aptitude for understanding software solutions
- Time management and prioritization in a fast-paced environment
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health, dental, and vision insurance
- Paid time off, including vacation, sick leave, and public holidays
- Retirement savings plan with company matching
- Professional development opportunities and tuition reimbursement
- Flexible working arrangements and remote work options
- Employee stock purchase plan and wellness programs
Locations
- Tokyo, Japan
Salary
Estimated Salary Rangemedium confidence
8,000,000 - 12,000,000 JPY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong communication and relationship-building skillsintermediate
- Analytical mindset for tracking customer metrics and success indicatorsintermediate
- Proficiency in Microsoft Office Suite and collaboration toolsintermediate
- Customer-centric approach with problem-solving abilitiesintermediate
- Technical aptitude for understanding software solutionsintermediate
- Time management and prioritization in a fast-paced environmentintermediate
Required Qualifications
- Bachelor's degree in business, marketing, engineering, or a related field (experience)
- 3+ years of experience in customer success, account management, or sales support (experience)
- Fluency in Japanese and English (both written and spoken) (experience)
- Experience working with enterprise software or SaaS products (experience)
Preferred Qualifications
- Knowledge of Autodesk products or the AEC, manufacturing, or media & entertainment industries (experience)
- Experience in the Japanese market or with Japanese customers (experience)
- CRM experience (e.g., Salesforce) (experience)
- Advanced degree or relevant certifications (experience)
Responsibilities
- Serve as the primary point of contact for assigned Japanese customers, understanding their goals and challenges
- Develop and execute customer success plans to drive product adoption and renewals
- Conduct regular business reviews, training sessions, and workshops to maximize value from Autodesk solutions
- Collaborate with sales, support, and product teams to resolve issues and identify upsell opportunities
- Monitor customer health metrics and proactively address risks to ensure retention
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: Paid time off, including vacation, sick leave, and public holidays
- general: Retirement savings plan with company matching
- general: Professional development opportunities and tuition reimbursement
- general: Flexible working arrangements and remote work options
- general: Employee stock purchase plan and wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Customer Success Advisor - Japan @ Autodesk.
10 Questions
~2 Minutes
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Related Books and Jobs
Customer Success Advisor - Japan
Autodesk
Customer Success Advisor - Japan
Job Description
Customer Success Advisor - Japan
📋 Job Overview
The Customer Success Advisor - Japan role at Autodesk involves guiding Japanese customers to maximize the value of Autodesk's design and make software solutions. Based in Japan, the position focuses on building strong customer relationships, driving adoption, and ensuring success through proactive engagement and support. This is an opportunity to contribute to customer satisfaction in a dynamic, innovative environment.
📍 Location: Tokyo, Japan
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Serve as the primary point of contact for assigned Japanese customers, understanding their goals and challenges
- Develop and execute customer success plans to drive product adoption and renewals
- Conduct regular business reviews, training sessions, and workshops to maximize value from Autodesk solutions
- Collaborate with sales, support, and product teams to resolve issues and identify upsell opportunities
- Monitor customer health metrics and proactively address risks to ensure retention
✅ Required Qualifications
- Bachelor's degree in business, marketing, engineering, or a related field
- 3+ years of experience in customer success, account management, or sales support
- Fluency in Japanese and English (both written and spoken)
- Experience working with enterprise software or SaaS products
⭐ Preferred Qualifications
- Knowledge of Autodesk products or the AEC, manufacturing, or media & entertainment industries
- Experience in the Japanese market or with Japanese customers
- CRM experience (e.g., Salesforce)
- Advanced degree or relevant certifications
🛠️ Required Skills
- Strong communication and relationship-building skills
- Analytical mindset for tracking customer metrics and success indicators
- Proficiency in Microsoft Office Suite and collaboration tools
- Customer-centric approach with problem-solving abilities
- Technical aptitude for understanding software solutions
- Time management and prioritization in a fast-paced environment
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health, dental, and vision insurance
- Paid time off, including vacation, sick leave, and public holidays
- Retirement savings plan with company matching
- Professional development opportunities and tuition reimbursement
- Flexible working arrangements and remote work options
- Employee stock purchase plan and wellness programs
Locations
- Tokyo, Japan
Salary
Estimated Salary Rangemedium confidence
8,000,000 - 12,000,000 JPY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong communication and relationship-building skillsintermediate
- Analytical mindset for tracking customer metrics and success indicatorsintermediate
- Proficiency in Microsoft Office Suite and collaboration toolsintermediate
- Customer-centric approach with problem-solving abilitiesintermediate
- Technical aptitude for understanding software solutionsintermediate
- Time management and prioritization in a fast-paced environmentintermediate
Required Qualifications
- Bachelor's degree in business, marketing, engineering, or a related field (experience)
- 3+ years of experience in customer success, account management, or sales support (experience)
- Fluency in Japanese and English (both written and spoken) (experience)
- Experience working with enterprise software or SaaS products (experience)
Preferred Qualifications
- Knowledge of Autodesk products or the AEC, manufacturing, or media & entertainment industries (experience)
- Experience in the Japanese market or with Japanese customers (experience)
- CRM experience (e.g., Salesforce) (experience)
- Advanced degree or relevant certifications (experience)
Responsibilities
- Serve as the primary point of contact for assigned Japanese customers, understanding their goals and challenges
- Develop and execute customer success plans to drive product adoption and renewals
- Conduct regular business reviews, training sessions, and workshops to maximize value from Autodesk solutions
- Collaborate with sales, support, and product teams to resolve issues and identify upsell opportunities
- Monitor customer health metrics and proactively address risks to ensure retention
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: Paid time off, including vacation, sick leave, and public holidays
- general: Retirement savings plan with company matching
- general: Professional development opportunities and tuition reimbursement
- general: Flexible working arrangements and remote work options
- general: Employee stock purchase plan and wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Customer Success Advisor - Japan @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs