Customer Success Advisor - Territory(Evergreen))
Autodesk
Customer Success Advisor - Territory(Evergreen))
Job Description
Customer Success Advisor - Territory(Evergreen))
📋 Job Overview
The Customer Success Advisor - Territory (Evergreen) role at Autodesk in Japan focuses on driving customer adoption and success for design and make software solutions. The advisor builds relationships with key stakeholders, provides proactive guidance to maximize product value, and collaborates with sales and support teams to ensure high customer satisfaction and renewal rates. This position requires strong communication skills and experience in customer success within the technology sector.
📍 Location: Tokyo, Japan
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Serve as the primary point of contact for assigned territory customers, ensuring their success with Autodesk solutions
- Develop and execute customer success plans, including onboarding, adoption strategies, and quarterly business reviews
- Identify expansion opportunities and collaborate with sales teams to drive upsell and cross-sell
- Monitor customer health metrics and proactively address risks to prevent churn
- Provide product training and best practices to optimize usage and ROI
✅ Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or related field
- 3+ years of experience in customer success, account management, or sales support
- Fluency in Japanese and English
- Proven track record of managing customer relationships in a B2B environment
⭐ Preferred Qualifications
- Experience with SaaS or software subscription models
- Knowledge of Autodesk products or design software industry
- MBA or advanced degree
- Previous experience in the Japanese market
🛠️ Required Skills
- Strong communication and relationship-building skills
- Analytical abilities to interpret customer data and metrics
- Proficiency in CRM tools like Salesforce
- Project management and organizational skills
- Technical aptitude for software products
- Cultural sensitivity and adaptability in a global environment
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health insurance and wellness programs
- Flexible work arrangements including remote options
- Professional development opportunities and training
- Generous paid time off and holiday schedule
- Employee stock purchase plan and retirement savings
Locations
- Tokyo, Japan
Salary
Estimated Salary Rangemedium confidence
7,000,000 - 12,000,000 JPY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong communication and relationship-building skillsintermediate
- Analytical abilities to interpret customer data and metricsintermediate
- Proficiency in CRM tools like Salesforceintermediate
- Project management and organizational skillsintermediate
- Technical aptitude for software productsintermediate
- Cultural sensitivity and adaptability in a global environmentintermediate
Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or related field (experience)
- 3+ years of experience in customer success, account management, or sales support (experience)
- Fluency in Japanese and English (experience)
- Proven track record of managing customer relationships in a B2B environment (experience)
Preferred Qualifications
- Experience with SaaS or software subscription models (experience)
- Knowledge of Autodesk products or design software industry (experience)
- MBA or advanced degree (experience)
- Previous experience in the Japanese market (experience)
Responsibilities
- Serve as the primary point of contact for assigned territory customers, ensuring their success with Autodesk solutions
- Develop and execute customer success plans, including onboarding, adoption strategies, and quarterly business reviews
- Identify expansion opportunities and collaborate with sales teams to drive upsell and cross-sell
- Monitor customer health metrics and proactively address risks to prevent churn
- Provide product training and best practices to optimize usage and ROI
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health insurance and wellness programs
- general: Flexible work arrangements including remote options
- general: Professional development opportunities and training
- general: Generous paid time off and holiday schedule
- general: Employee stock purchase plan and retirement savings
Tags & Categories
Answer 10 quick questions to check your fit for Customer Success Advisor - Territory(Evergreen)) @ Autodesk.
10 Questions
~2 Minutes
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Related Books and Jobs
Customer Success Advisor - Territory(Evergreen))
Autodesk
Customer Success Advisor - Territory(Evergreen))
Job Description
Customer Success Advisor - Territory(Evergreen))
📋 Job Overview
The Customer Success Advisor - Territory (Evergreen) role at Autodesk in Japan focuses on driving customer adoption and success for design and make software solutions. The advisor builds relationships with key stakeholders, provides proactive guidance to maximize product value, and collaborates with sales and support teams to ensure high customer satisfaction and renewal rates. This position requires strong communication skills and experience in customer success within the technology sector.
📍 Location: Tokyo, Japan
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Serve as the primary point of contact for assigned territory customers, ensuring their success with Autodesk solutions
- Develop and execute customer success plans, including onboarding, adoption strategies, and quarterly business reviews
- Identify expansion opportunities and collaborate with sales teams to drive upsell and cross-sell
- Monitor customer health metrics and proactively address risks to prevent churn
- Provide product training and best practices to optimize usage and ROI
✅ Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or related field
- 3+ years of experience in customer success, account management, or sales support
- Fluency in Japanese and English
- Proven track record of managing customer relationships in a B2B environment
⭐ Preferred Qualifications
- Experience with SaaS or software subscription models
- Knowledge of Autodesk products or design software industry
- MBA or advanced degree
- Previous experience in the Japanese market
🛠️ Required Skills
- Strong communication and relationship-building skills
- Analytical abilities to interpret customer data and metrics
- Proficiency in CRM tools like Salesforce
- Project management and organizational skills
- Technical aptitude for software products
- Cultural sensitivity and adaptability in a global environment
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health insurance and wellness programs
- Flexible work arrangements including remote options
- Professional development opportunities and training
- Generous paid time off and holiday schedule
- Employee stock purchase plan and retirement savings
Locations
- Tokyo, Japan
Salary
Estimated Salary Rangemedium confidence
7,000,000 - 12,000,000 JPY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong communication and relationship-building skillsintermediate
- Analytical abilities to interpret customer data and metricsintermediate
- Proficiency in CRM tools like Salesforceintermediate
- Project management and organizational skillsintermediate
- Technical aptitude for software productsintermediate
- Cultural sensitivity and adaptability in a global environmentintermediate
Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or related field (experience)
- 3+ years of experience in customer success, account management, or sales support (experience)
- Fluency in Japanese and English (experience)
- Proven track record of managing customer relationships in a B2B environment (experience)
Preferred Qualifications
- Experience with SaaS or software subscription models (experience)
- Knowledge of Autodesk products or design software industry (experience)
- MBA or advanced degree (experience)
- Previous experience in the Japanese market (experience)
Responsibilities
- Serve as the primary point of contact for assigned territory customers, ensuring their success with Autodesk solutions
- Develop and execute customer success plans, including onboarding, adoption strategies, and quarterly business reviews
- Identify expansion opportunities and collaborate with sales teams to drive upsell and cross-sell
- Monitor customer health metrics and proactively address risks to prevent churn
- Provide product training and best practices to optimize usage and ROI
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health insurance and wellness programs
- general: Flexible work arrangements including remote options
- general: Professional development opportunities and training
- general: Generous paid time off and holiday schedule
- general: Employee stock purchase plan and retirement savings
Tags & Categories
Answer 10 quick questions to check your fit for Customer Success Advisor - Territory(Evergreen)) @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs