Customer Success Manager, Midmarket Japan D&M(Evergreen)
Autodesk
Customer Success Manager, Midmarket Japan D&M(Evergreen)
Job Description
Customer Success Manager, Midmarket Japan D&M(Evergreen)
📋 Job Overview
The Customer Success Manager, Midmarket Japan D&M (Evergreen) role at Autodesk involves driving customer adoption and success for midmarket clients in Japan within the Design & Manufacturing sector. The position focuses on building strong relationships, ensuring value realization from Autodesk products, and collaborating with sales and support teams to achieve renewal and expansion goals. This is a key role in supporting Autodesk's evergreen customer strategy in the Japanese market.
📍 Location: Tokyo, Japan
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Serve as the primary point of contact for assigned midmarket customers in Japan
- Develop and execute customer success plans to maximize product adoption and value
- Monitor customer health metrics and proactively address risks to prevent churn
- Collaborate with sales, support, and product teams to resolve issues and identify expansion opportunities
- Conduct regular business reviews and gather feedback to inform product improvements
- Drive renewals, upsells, and cross-sells within the D&M portfolio
✅ Required Qualifications
- Bachelor's degree in business, engineering, or related field
- 3+ years of experience in customer success, account management, or sales in software/SaaS industry
- Experience working with midmarket customers in Japan
- Fluency in Japanese and English (written and spoken)
⭐ Preferred Qualifications
- Knowledge of Design & Manufacturing industry
- Experience with Autodesk products or similar CAD/PLM software
- CRM experience (e.g., Salesforce)
- Proven track record in driving customer renewals and upsell
🛠️ Required Skills
- Strong communication and relationship-building skills
- Analytical skills for customer health monitoring
- Project management abilities
- Technical aptitude with SaaS products
- Cultural sensitivity and understanding of Japanese business practices
- Proficiency in CRM tools like Salesforce
- Knowledge of metrics and KPIs in customer success
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health insurance and wellness programs
- Flexible working arrangements and remote work options
- Professional development opportunities and training
- Employee stock purchase plan
- Generous paid time off and parental leave
- Access to Autodesk University and industry events
Locations
- Tokyo, Japan
Salary
Estimated Salary Rangemedium confidence
70,000,000 - 110,000,000 JPY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong communication and relationship-building skillsintermediate
- Analytical skills for customer health monitoringintermediate
- Project management abilitiesintermediate
- Technical aptitude with SaaS productsintermediate
- Cultural sensitivity and understanding of Japanese business practicesintermediate
- Proficiency in CRM tools like Salesforceintermediate
- Knowledge of metrics and KPIs in customer successintermediate
Required Qualifications
- Bachelor's degree in business, engineering, or related field (experience)
- 3+ years of experience in customer success, account management, or sales in software/SaaS industry (experience)
- Experience working with midmarket customers in Japan (experience)
- Fluency in Japanese and English (written and spoken) (experience)
Preferred Qualifications
- Knowledge of Design & Manufacturing industry (experience)
- Experience with Autodesk products or similar CAD/PLM software (experience)
- CRM experience (e.g., Salesforce) (experience)
- Proven track record in driving customer renewals and upsell (experience)
Responsibilities
- Serve as the primary point of contact for assigned midmarket customers in Japan
- Develop and execute customer success plans to maximize product adoption and value
- Monitor customer health metrics and proactively address risks to prevent churn
- Collaborate with sales, support, and product teams to resolve issues and identify expansion opportunities
- Conduct regular business reviews and gather feedback to inform product improvements
- Drive renewals, upsells, and cross-sells within the D&M portfolio
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health insurance and wellness programs
- general: Flexible working arrangements and remote work options
- general: Professional development opportunities and training
- general: Employee stock purchase plan
- general: Generous paid time off and parental leave
- general: Access to Autodesk University and industry events
Tags & Categories
Answer 10 quick questions to check your fit for Customer Success Manager, Midmarket Japan D&M(Evergreen) @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs
Customer Success Manager, Midmarket Japan D&M(Evergreen)
Autodesk
Customer Success Manager, Midmarket Japan D&M(Evergreen)
Job Description
Customer Success Manager, Midmarket Japan D&M(Evergreen)
📋 Job Overview
The Customer Success Manager, Midmarket Japan D&M (Evergreen) role at Autodesk involves driving customer adoption and success for midmarket clients in Japan within the Design & Manufacturing sector. The position focuses on building strong relationships, ensuring value realization from Autodesk products, and collaborating with sales and support teams to achieve renewal and expansion goals. This is a key role in supporting Autodesk's evergreen customer strategy in the Japanese market.
📍 Location: Tokyo, Japan
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Serve as the primary point of contact for assigned midmarket customers in Japan
- Develop and execute customer success plans to maximize product adoption and value
- Monitor customer health metrics and proactively address risks to prevent churn
- Collaborate with sales, support, and product teams to resolve issues and identify expansion opportunities
- Conduct regular business reviews and gather feedback to inform product improvements
- Drive renewals, upsells, and cross-sells within the D&M portfolio
✅ Required Qualifications
- Bachelor's degree in business, engineering, or related field
- 3+ years of experience in customer success, account management, or sales in software/SaaS industry
- Experience working with midmarket customers in Japan
- Fluency in Japanese and English (written and spoken)
⭐ Preferred Qualifications
- Knowledge of Design & Manufacturing industry
- Experience with Autodesk products or similar CAD/PLM software
- CRM experience (e.g., Salesforce)
- Proven track record in driving customer renewals and upsell
🛠️ Required Skills
- Strong communication and relationship-building skills
- Analytical skills for customer health monitoring
- Project management abilities
- Technical aptitude with SaaS products
- Cultural sensitivity and understanding of Japanese business practices
- Proficiency in CRM tools like Salesforce
- Knowledge of metrics and KPIs in customer success
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health insurance and wellness programs
- Flexible working arrangements and remote work options
- Professional development opportunities and training
- Employee stock purchase plan
- Generous paid time off and parental leave
- Access to Autodesk University and industry events
Locations
- Tokyo, Japan
Salary
Estimated Salary Rangemedium confidence
70,000,000 - 110,000,000 JPY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong communication and relationship-building skillsintermediate
- Analytical skills for customer health monitoringintermediate
- Project management abilitiesintermediate
- Technical aptitude with SaaS productsintermediate
- Cultural sensitivity and understanding of Japanese business practicesintermediate
- Proficiency in CRM tools like Salesforceintermediate
- Knowledge of metrics and KPIs in customer successintermediate
Required Qualifications
- Bachelor's degree in business, engineering, or related field (experience)
- 3+ years of experience in customer success, account management, or sales in software/SaaS industry (experience)
- Experience working with midmarket customers in Japan (experience)
- Fluency in Japanese and English (written and spoken) (experience)
Preferred Qualifications
- Knowledge of Design & Manufacturing industry (experience)
- Experience with Autodesk products or similar CAD/PLM software (experience)
- CRM experience (e.g., Salesforce) (experience)
- Proven track record in driving customer renewals and upsell (experience)
Responsibilities
- Serve as the primary point of contact for assigned midmarket customers in Japan
- Develop and execute customer success plans to maximize product adoption and value
- Monitor customer health metrics and proactively address risks to prevent churn
- Collaborate with sales, support, and product teams to resolve issues and identify expansion opportunities
- Conduct regular business reviews and gather feedback to inform product improvements
- Drive renewals, upsells, and cross-sells within the D&M portfolio
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health insurance and wellness programs
- general: Flexible working arrangements and remote work options
- general: Professional development opportunities and training
- general: Employee stock purchase plan
- general: Generous paid time off and parental leave
- general: Access to Autodesk University and industry events
Tags & Categories
Answer 10 quick questions to check your fit for Customer Success Manager, Midmarket Japan D&M(Evergreen) @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs