Customer Success Manager
Autodesk
Customer Success Manager
Job Description
Customer Success Manager
📋 Job Overview
The Customer Success Manager at Autodesk in Australia drives customer adoption and success for design and make software solutions. This role involves building strong relationships with key accounts, ensuring value realization, and collaborating with internal teams to promote renewals and expansions. The position focuses on strategic customer engagement to maximize satisfaction and long-term partnerships.
📍 Location: North Sydney, Australia
📅 Posted: Posted 8 Days Ago
🎯 Key Responsibilities
- Serve as the primary point of contact for assigned customer accounts
- Develop and execute customer success plans to drive product adoption and value realization
- Monitor customer health metrics and proactively address risks or opportunities
- Collaborate with sales, support, and product teams to ensure customer needs are met
- Facilitate renewals, upsells, and expansions by demonstrating ROI
- Conduct regular business reviews and gather feedback for product improvement
- Stay informed on industry trends and Autodesk offerings to provide strategic guidance
✅ Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or related field
- 3+ years of experience in customer success, account management, or sales support
- Proven track record in SaaS or software environments
- Experience working with enterprise customers in design, engineering, or construction industries
⭐ Preferred Qualifications
- Advanced degree or certifications in customer success or project management
- 5+ years in customer-facing roles within technology companies
- Familiarity with Autodesk products or similar CAD/BIM software
- Experience in the Australian market or APAC region
🛠️ Required Skills
- Strong communication and relationship-building skills
- Analytical mindset for interpreting customer data and metrics
- Project management abilities to coordinate cross-functional initiatives
- Knowledge of CRM tools like Salesforce
- Understanding of SaaS metrics (e.g., churn, expansion, NPS)
- Proficiency in Microsoft Office Suite and collaboration tools (e.g., Slack, Zoom)
- Customer-centric approach with empathy and problem-solving
- Technical aptitude for explaining complex software solutions
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health and wellness benefits
- Flexible working arrangements including hybrid options
- Professional development opportunities and training programs
- Generous parental leave and family support
- Employee stock purchase plan and retirement savings
- Autodesk University access and certification reimbursements
Locations
- North Sydney, Australia
Salary
Estimated Salary Rangemedium confidence
110,000 - 160,000 AUD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong communication and relationship-building skillsintermediate
- Analytical mindset for interpreting customer data and metricsintermediate
- Project management abilities to coordinate cross-functional initiativesintermediate
- Knowledge of CRM tools like Salesforceintermediate
- Understanding of SaaS metrics (e.g., churn, expansion, NPS)intermediate
- Proficiency in Microsoft Office Suite and collaboration tools (e.g., Slack, Zoom)intermediate
- Customer-centric approach with empathy and problem-solvingintermediate
- Technical aptitude for explaining complex software solutionsintermediate
Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or related field (experience)
- 3+ years of experience in customer success, account management, or sales support (experience)
- Proven track record in SaaS or software environments (experience)
- Experience working with enterprise customers in design, engineering, or construction industries (experience)
Preferred Qualifications
- Advanced degree or certifications in customer success or project management (experience)
- 5+ years in customer-facing roles within technology companies (experience)
- Familiarity with Autodesk products or similar CAD/BIM software (experience)
- Experience in the Australian market or APAC region (experience)
Responsibilities
- Serve as the primary point of contact for assigned customer accounts
- Develop and execute customer success plans to drive product adoption and value realization
- Monitor customer health metrics and proactively address risks or opportunities
- Collaborate with sales, support, and product teams to ensure customer needs are met
- Facilitate renewals, upsells, and expansions by demonstrating ROI
- Conduct regular business reviews and gather feedback for product improvement
- Stay informed on industry trends and Autodesk offerings to provide strategic guidance
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health and wellness benefits
- general: Flexible working arrangements including hybrid options
- general: Professional development opportunities and training programs
- general: Generous parental leave and family support
- general: Employee stock purchase plan and retirement savings
- general: Autodesk University access and certification reimbursements
Tags & Categories
Answer 10 quick questions to check your fit for Customer Success Manager @ Autodesk.
10 Questions
~2 Minutes
Instant Score
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Customer Success Manager
Autodesk
Customer Success Manager
Job Description
Customer Success Manager
📋 Job Overview
The Customer Success Manager at Autodesk in Australia drives customer adoption and success for design and make software solutions. This role involves building strong relationships with key accounts, ensuring value realization, and collaborating with internal teams to promote renewals and expansions. The position focuses on strategic customer engagement to maximize satisfaction and long-term partnerships.
📍 Location: North Sydney, Australia
📅 Posted: Posted 8 Days Ago
🎯 Key Responsibilities
- Serve as the primary point of contact for assigned customer accounts
- Develop and execute customer success plans to drive product adoption and value realization
- Monitor customer health metrics and proactively address risks or opportunities
- Collaborate with sales, support, and product teams to ensure customer needs are met
- Facilitate renewals, upsells, and expansions by demonstrating ROI
- Conduct regular business reviews and gather feedback for product improvement
- Stay informed on industry trends and Autodesk offerings to provide strategic guidance
✅ Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or related field
- 3+ years of experience in customer success, account management, or sales support
- Proven track record in SaaS or software environments
- Experience working with enterprise customers in design, engineering, or construction industries
⭐ Preferred Qualifications
- Advanced degree or certifications in customer success or project management
- 5+ years in customer-facing roles within technology companies
- Familiarity with Autodesk products or similar CAD/BIM software
- Experience in the Australian market or APAC region
🛠️ Required Skills
- Strong communication and relationship-building skills
- Analytical mindset for interpreting customer data and metrics
- Project management abilities to coordinate cross-functional initiatives
- Knowledge of CRM tools like Salesforce
- Understanding of SaaS metrics (e.g., churn, expansion, NPS)
- Proficiency in Microsoft Office Suite and collaboration tools (e.g., Slack, Zoom)
- Customer-centric approach with empathy and problem-solving
- Technical aptitude for explaining complex software solutions
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health and wellness benefits
- Flexible working arrangements including hybrid options
- Professional development opportunities and training programs
- Generous parental leave and family support
- Employee stock purchase plan and retirement savings
- Autodesk University access and certification reimbursements
Locations
- North Sydney, Australia
Salary
Estimated Salary Rangemedium confidence
110,000 - 160,000 AUD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong communication and relationship-building skillsintermediate
- Analytical mindset for interpreting customer data and metricsintermediate
- Project management abilities to coordinate cross-functional initiativesintermediate
- Knowledge of CRM tools like Salesforceintermediate
- Understanding of SaaS metrics (e.g., churn, expansion, NPS)intermediate
- Proficiency in Microsoft Office Suite and collaboration tools (e.g., Slack, Zoom)intermediate
- Customer-centric approach with empathy and problem-solvingintermediate
- Technical aptitude for explaining complex software solutionsintermediate
Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or related field (experience)
- 3+ years of experience in customer success, account management, or sales support (experience)
- Proven track record in SaaS or software environments (experience)
- Experience working with enterprise customers in design, engineering, or construction industries (experience)
Preferred Qualifications
- Advanced degree or certifications in customer success or project management (experience)
- 5+ years in customer-facing roles within technology companies (experience)
- Familiarity with Autodesk products or similar CAD/BIM software (experience)
- Experience in the Australian market or APAC region (experience)
Responsibilities
- Serve as the primary point of contact for assigned customer accounts
- Develop and execute customer success plans to drive product adoption and value realization
- Monitor customer health metrics and proactively address risks or opportunities
- Collaborate with sales, support, and product teams to ensure customer needs are met
- Facilitate renewals, upsells, and expansions by demonstrating ROI
- Conduct regular business reviews and gather feedback for product improvement
- Stay informed on industry trends and Autodesk offerings to provide strategic guidance
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health and wellness benefits
- general: Flexible working arrangements including hybrid options
- general: Professional development opportunities and training programs
- general: Generous parental leave and family support
- general: Employee stock purchase plan and retirement savings
- general: Autodesk University access and certification reimbursements
Tags & Categories
Answer 10 quick questions to check your fit for Customer Success Manager @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs