Customer Success Manager
Autodesk
Customer Success Manager
Job Description
Customer Success Manager
📋 Job Overview
The Customer Success Manager role at Autodesk in Japan focuses on driving customer adoption and satisfaction with Autodesk's software solutions. The position involves collaborating with clients to maximize product value, ensuring renewals, and expanding usage within Japanese organizations. This role requires strong relationship-building skills and knowledge of the local market to support Autodesk's growth in the region.
📍 Location: Tokyo, Japan
📅 Posted: Posted 10 Days Ago
🎯 Key Responsibilities
- Serve as the primary point of contact for assigned customer accounts in Japan
- Develop and execute customer success plans to drive product adoption and value realization
- Monitor customer health metrics and proactively address risks to prevent churn
- Collaborate with sales, product, and support teams to resolve issues and identify upsell opportunities
- Conduct regular business reviews and gather feedback to inform product improvements
- Support localization efforts and ensure compliance with Japanese business practices
✅ Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or related field
- 3+ years of experience in customer success, account management, or sales support
- Fluency in Japanese and English (business level)
- Experience working in the Japanese market or with Japanese customers
⭐ Preferred Qualifications
- Experience with SaaS or software subscription models
- Knowledge of Autodesk products or AEC/ manufacturing industries
- Advanced degree or certifications in customer relationship management
- Prior experience in tech companies serving enterprise clients in Asia
🛠️ Required Skills
- Strong communication and relationship-building skills
- Analytical abilities to interpret customer data and metrics
- Proficiency in CRM tools like Salesforce
- Knowledge of project management software (e.g., Autodesk products, Asana)
- Cultural sensitivity and adaptability to Japanese business etiquette
- Problem-solving and negotiation skills
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health insurance and wellness programs
- Flexible working arrangements including remote options
- Professional development opportunities and training
- Generous paid time off and holiday allowances
- Employee stock purchase plan and retirement savings
Locations
- Tokyo, Japan
Salary
Estimated Salary Rangemedium confidence
7,000,000 - 12,000,000 JPY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong communication and relationship-building skillsintermediate
- Analytical abilities to interpret customer data and metricsintermediate
- Proficiency in CRM tools like Salesforceintermediate
- Knowledge of project management software (e.g., Autodesk products, Asana)intermediate
- Cultural sensitivity and adaptability to Japanese business etiquetteintermediate
- Problem-solving and negotiation skillsintermediate
Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or related field (experience)
- 3+ years of experience in customer success, account management, or sales support (experience)
- Fluency in Japanese and English (business level) (experience)
- Experience working in the Japanese market or with Japanese customers (experience)
Preferred Qualifications
- Experience with SaaS or software subscription models (experience)
- Knowledge of Autodesk products or AEC/ manufacturing industries (experience)
- Advanced degree or certifications in customer relationship management (experience)
- Prior experience in tech companies serving enterprise clients in Asia (experience)
Responsibilities
- Serve as the primary point of contact for assigned customer accounts in Japan
- Develop and execute customer success plans to drive product adoption and value realization
- Monitor customer health metrics and proactively address risks to prevent churn
- Collaborate with sales, product, and support teams to resolve issues and identify upsell opportunities
- Conduct regular business reviews and gather feedback to inform product improvements
- Support localization efforts and ensure compliance with Japanese business practices
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health insurance and wellness programs
- general: Flexible working arrangements including remote options
- general: Professional development opportunities and training
- general: Generous paid time off and holiday allowances
- general: Employee stock purchase plan and retirement savings
Tags & Categories
Answer 10 quick questions to check your fit for Customer Success Manager @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs
Customer Success Manager
Autodesk
Customer Success Manager
Job Description
Customer Success Manager
📋 Job Overview
The Customer Success Manager role at Autodesk in Japan focuses on driving customer adoption and satisfaction with Autodesk's software solutions. The position involves collaborating with clients to maximize product value, ensuring renewals, and expanding usage within Japanese organizations. This role requires strong relationship-building skills and knowledge of the local market to support Autodesk's growth in the region.
📍 Location: Tokyo, Japan
📅 Posted: Posted 10 Days Ago
🎯 Key Responsibilities
- Serve as the primary point of contact for assigned customer accounts in Japan
- Develop and execute customer success plans to drive product adoption and value realization
- Monitor customer health metrics and proactively address risks to prevent churn
- Collaborate with sales, product, and support teams to resolve issues and identify upsell opportunities
- Conduct regular business reviews and gather feedback to inform product improvements
- Support localization efforts and ensure compliance with Japanese business practices
✅ Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or related field
- 3+ years of experience in customer success, account management, or sales support
- Fluency in Japanese and English (business level)
- Experience working in the Japanese market or with Japanese customers
⭐ Preferred Qualifications
- Experience with SaaS or software subscription models
- Knowledge of Autodesk products or AEC/ manufacturing industries
- Advanced degree or certifications in customer relationship management
- Prior experience in tech companies serving enterprise clients in Asia
🛠️ Required Skills
- Strong communication and relationship-building skills
- Analytical abilities to interpret customer data and metrics
- Proficiency in CRM tools like Salesforce
- Knowledge of project management software (e.g., Autodesk products, Asana)
- Cultural sensitivity and adaptability to Japanese business etiquette
- Problem-solving and negotiation skills
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health insurance and wellness programs
- Flexible working arrangements including remote options
- Professional development opportunities and training
- Generous paid time off and holiday allowances
- Employee stock purchase plan and retirement savings
Locations
- Tokyo, Japan
Salary
Estimated Salary Rangemedium confidence
7,000,000 - 12,000,000 JPY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong communication and relationship-building skillsintermediate
- Analytical abilities to interpret customer data and metricsintermediate
- Proficiency in CRM tools like Salesforceintermediate
- Knowledge of project management software (e.g., Autodesk products, Asana)intermediate
- Cultural sensitivity and adaptability to Japanese business etiquetteintermediate
- Problem-solving and negotiation skillsintermediate
Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or related field (experience)
- 3+ years of experience in customer success, account management, or sales support (experience)
- Fluency in Japanese and English (business level) (experience)
- Experience working in the Japanese market or with Japanese customers (experience)
Preferred Qualifications
- Experience with SaaS or software subscription models (experience)
- Knowledge of Autodesk products or AEC/ manufacturing industries (experience)
- Advanced degree or certifications in customer relationship management (experience)
- Prior experience in tech companies serving enterprise clients in Asia (experience)
Responsibilities
- Serve as the primary point of contact for assigned customer accounts in Japan
- Develop and execute customer success plans to drive product adoption and value realization
- Monitor customer health metrics and proactively address risks to prevent churn
- Collaborate with sales, product, and support teams to resolve issues and identify upsell opportunities
- Conduct regular business reviews and gather feedback to inform product improvements
- Support localization efforts and ensure compliance with Japanese business practices
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health insurance and wellness programs
- general: Flexible working arrangements including remote options
- general: Professional development opportunities and training
- general: Generous paid time off and holiday allowances
- general: Employee stock purchase plan and retirement savings
Tags & Categories
Answer 10 quick questions to check your fit for Customer Success Manager @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs