Customer Support Associate
Autodesk
Customer Support Associate
Job Description
Customer Support Associate
đ Job Overview
The Customer Support Associate at Autodesk provides frontline technical support to customers using Autodesk's software products across two locations. The role involves troubleshooting issues, documenting cases, and escalating complex problems to ensure high customer satisfaction. This position requires strong communication skills and a passion for helping users succeed with design and engineering tools.
đ Location: 2 Locations, 2 Locations
đ Posted: Posted 8 Days Ago
đŻ Key Responsibilities
- Respond to customer inquiries via phone, email, and chat to resolve technical issues
- Document support cases in the CRM system and follow up on resolutions
- Collaborate with engineering teams for product feedback and escalations
- Maintain knowledge base articles and contribute to self-service resources
â Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 1-2 years of experience in customer support or technical support roles
- Familiarity with software troubleshooting and basic IT concepts
â Preferred Qualifications
- Experience with Autodesk products such as AutoCAD, Revit, or Maya
- Certification in customer service or technical support (e.g., HDI or CompTIA)
- Multilingual abilities, especially in English and local languages for the two locations
đ ď¸ Required Skills
- Strong problem-solving and analytical skills
- Excellent verbal and written communication
- Proficiency in customer relationship management (CRM) tools like Salesforce
- Knowledge of Windows and macOS operating systems
- Basic understanding of networking and software installation
- Empathy and customer-focused mindset
đ Benefits & Perks
- Competitive salary and performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) matching and employee stock purchase plan
- Flexible work arrangements and professional development opportunities
- Paid time off, parental leave, and wellness programs
Locations
- 2 Locations, 2 Locations
Salary
Estimated Salary Rangemedium confidence
45,000 - 65,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong problem-solving and analytical skillsintermediate
- Excellent verbal and written communicationintermediate
- Proficiency in customer relationship management (CRM) tools like Salesforceintermediate
- Knowledge of Windows and macOS operating systemsintermediate
- Basic understanding of networking and software installationintermediate
- Empathy and customer-focused mindsetintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (experience)
- 1-2 years of experience in customer support or technical support roles (experience)
- Familiarity with software troubleshooting and basic IT concepts (experience)
Preferred Qualifications
- Experience with Autodesk products such as AutoCAD, Revit, or Maya (experience)
- Certification in customer service or technical support (e.g., HDI or CompTIA) (experience)
- Multilingual abilities, especially in English and local languages for the two locations (experience)
Responsibilities
- Respond to customer inquiries via phone, email, and chat to resolve technical issues
- Document support cases in the CRM system and follow up on resolutions
- Collaborate with engineering teams for product feedback and escalations
- Maintain knowledge base articles and contribute to self-service resources
Benefits
- general: Competitive salary and performance bonuses
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) matching and employee stock purchase plan
- general: Flexible work arrangements and professional development opportunities
- general: Paid time off, parental leave, and wellness programs
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Answer 10 quick questions to check your fit for Customer Support Associate @ Autodesk.
10 Questions
~2 Minutes
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Customer Support Associate
Autodesk
Customer Support Associate
Job Description
Customer Support Associate
đ Job Overview
The Customer Support Associate at Autodesk provides frontline technical support to customers using Autodesk's software products across two locations. The role involves troubleshooting issues, documenting cases, and escalating complex problems to ensure high customer satisfaction. This position requires strong communication skills and a passion for helping users succeed with design and engineering tools.
đ Location: 2 Locations, 2 Locations
đ Posted: Posted 8 Days Ago
đŻ Key Responsibilities
- Respond to customer inquiries via phone, email, and chat to resolve technical issues
- Document support cases in the CRM system and follow up on resolutions
- Collaborate with engineering teams for product feedback and escalations
- Maintain knowledge base articles and contribute to self-service resources
â Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 1-2 years of experience in customer support or technical support roles
- Familiarity with software troubleshooting and basic IT concepts
â Preferred Qualifications
- Experience with Autodesk products such as AutoCAD, Revit, or Maya
- Certification in customer service or technical support (e.g., HDI or CompTIA)
- Multilingual abilities, especially in English and local languages for the two locations
đ ď¸ Required Skills
- Strong problem-solving and analytical skills
- Excellent verbal and written communication
- Proficiency in customer relationship management (CRM) tools like Salesforce
- Knowledge of Windows and macOS operating systems
- Basic understanding of networking and software installation
- Empathy and customer-focused mindset
đ Benefits & Perks
- Competitive salary and performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) matching and employee stock purchase plan
- Flexible work arrangements and professional development opportunities
- Paid time off, parental leave, and wellness programs
Locations
- 2 Locations, 2 Locations
Salary
Estimated Salary Rangemedium confidence
45,000 - 65,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong problem-solving and analytical skillsintermediate
- Excellent verbal and written communicationintermediate
- Proficiency in customer relationship management (CRM) tools like Salesforceintermediate
- Knowledge of Windows and macOS operating systemsintermediate
- Basic understanding of networking and software installationintermediate
- Empathy and customer-focused mindsetintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (experience)
- 1-2 years of experience in customer support or technical support roles (experience)
- Familiarity with software troubleshooting and basic IT concepts (experience)
Preferred Qualifications
- Experience with Autodesk products such as AutoCAD, Revit, or Maya (experience)
- Certification in customer service or technical support (e.g., HDI or CompTIA) (experience)
- Multilingual abilities, especially in English and local languages for the two locations (experience)
Responsibilities
- Respond to customer inquiries via phone, email, and chat to resolve technical issues
- Document support cases in the CRM system and follow up on resolutions
- Collaborate with engineering teams for product feedback and escalations
- Maintain knowledge base articles and contribute to self-service resources
Benefits
- general: Competitive salary and performance bonuses
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) matching and employee stock purchase plan
- general: Flexible work arrangements and professional development opportunities
- general: Paid time off, parental leave, and wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Customer Support Associate @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs