Emerging Business Customer Success Manager
Autodesk
Emerging Business Customer Success Manager
Job Description
Emerging Business Customer Success Manager
📋 Job Overview
The Emerging Business Customer Success Manager at Autodesk plays a pivotal role in driving customer adoption and success for emerging business clients in a remote USA position. This role involves building strong relationships, providing strategic guidance, and ensuring clients maximize value from Autodesk's software solutions. By focusing on retention, expansion, and satisfaction, the manager contributes to the growth of Autodesk's emerging business segment.
📍 Location: Colorado, USA - Remote (Remote/Hybrid)
📅 Posted: Posted Today
🎯 Key Responsibilities
- Serve as the primary point of contact for assigned emerging business customers, ensuring their success and satisfaction
- Develop and execute customer success plans, including onboarding, training, and adoption strategies
- Monitor customer health metrics and proactively address risks to prevent churn
- Collaborate with sales, product, and support teams to advocate for customer needs
- Identify upsell and expansion opportunities within customer accounts
- Conduct regular business reviews and gather feedback to drive product improvements
✅ Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or a related field
- 3+ years of experience in customer success, account management, or sales enablement
- Proven track record of managing customer relationships in a SaaS or software environment
- Experience working with small to medium-sized businesses (SMBs) or emerging markets
⭐ Preferred Qualifications
- Experience with Autodesk products or similar design and engineering software
- Knowledge of the AEC (Architecture, Engineering, Construction) or manufacturing industries
- Advanced degree or certifications in customer success or project management
- Fluency in additional languages for global customer support
🛠️ Required Skills
- Strong communication and relationship-building skills
- Analytical mindset with experience in customer health metrics and CRM tools (e.g., Salesforce)
- Project management abilities to handle multiple accounts
- Technical aptitude with SaaS products, particularly design and engineering software
- Problem-solving and customer advocacy skills
- Proficiency in Microsoft Office Suite and collaboration tools (e.g., Slack, Zoom)
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health, dental, and vision insurance
- 401(k) retirement savings plan with company match
- Flexible remote work arrangement with home office stipend
- Professional development opportunities and tuition reimbursement
- Generous paid time off, including vacation, sick leave, and parental leave
- Employee stock purchase plan and wellness programs
Locations
- Colorado, USA - Remote (Remote)
Salary
Estimated Salary Rangemedium confidence
110,000 - 160,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong communication and relationship-building skillsintermediate
- Analytical mindset with experience in customer health metrics and CRM tools (e.g., Salesforce)intermediate
- Project management abilities to handle multiple accountsintermediate
- Technical aptitude with SaaS products, particularly design and engineering softwareintermediate
- Problem-solving and customer advocacy skillsintermediate
- Proficiency in Microsoft Office Suite and collaboration tools (e.g., Slack, Zoom)intermediate
Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or a related field (experience)
- 3+ years of experience in customer success, account management, or sales enablement (experience)
- Proven track record of managing customer relationships in a SaaS or software environment (experience)
- Experience working with small to medium-sized businesses (SMBs) or emerging markets (experience)
Preferred Qualifications
- Experience with Autodesk products or similar design and engineering software (experience)
- Knowledge of the AEC (Architecture, Engineering, Construction) or manufacturing industries (experience)
- Advanced degree or certifications in customer success or project management (experience)
- Fluency in additional languages for global customer support (experience)
Responsibilities
- Serve as the primary point of contact for assigned emerging business customers, ensuring their success and satisfaction
- Develop and execute customer success plans, including onboarding, training, and adoption strategies
- Monitor customer health metrics and proactively address risks to prevent churn
- Collaborate with sales, product, and support teams to advocate for customer needs
- Identify upsell and expansion opportunities within customer accounts
- Conduct regular business reviews and gather feedback to drive product improvements
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) retirement savings plan with company match
- general: Flexible remote work arrangement with home office stipend
- general: Professional development opportunities and tuition reimbursement
- general: Generous paid time off, including vacation, sick leave, and parental leave
- general: Employee stock purchase plan and wellness programs
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Answer 10 quick questions to check your fit for Emerging Business Customer Success Manager @ Autodesk.
10 Questions
~2 Minutes
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Emerging Business Customer Success Manager
Autodesk
Emerging Business Customer Success Manager
Job Description
Emerging Business Customer Success Manager
📋 Job Overview
The Emerging Business Customer Success Manager at Autodesk plays a pivotal role in driving customer adoption and success for emerging business clients in a remote USA position. This role involves building strong relationships, providing strategic guidance, and ensuring clients maximize value from Autodesk's software solutions. By focusing on retention, expansion, and satisfaction, the manager contributes to the growth of Autodesk's emerging business segment.
📍 Location: Colorado, USA - Remote (Remote/Hybrid)
📅 Posted: Posted Today
🎯 Key Responsibilities
- Serve as the primary point of contact for assigned emerging business customers, ensuring their success and satisfaction
- Develop and execute customer success plans, including onboarding, training, and adoption strategies
- Monitor customer health metrics and proactively address risks to prevent churn
- Collaborate with sales, product, and support teams to advocate for customer needs
- Identify upsell and expansion opportunities within customer accounts
- Conduct regular business reviews and gather feedback to drive product improvements
✅ Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or a related field
- 3+ years of experience in customer success, account management, or sales enablement
- Proven track record of managing customer relationships in a SaaS or software environment
- Experience working with small to medium-sized businesses (SMBs) or emerging markets
⭐ Preferred Qualifications
- Experience with Autodesk products or similar design and engineering software
- Knowledge of the AEC (Architecture, Engineering, Construction) or manufacturing industries
- Advanced degree or certifications in customer success or project management
- Fluency in additional languages for global customer support
🛠️ Required Skills
- Strong communication and relationship-building skills
- Analytical mindset with experience in customer health metrics and CRM tools (e.g., Salesforce)
- Project management abilities to handle multiple accounts
- Technical aptitude with SaaS products, particularly design and engineering software
- Problem-solving and customer advocacy skills
- Proficiency in Microsoft Office Suite and collaboration tools (e.g., Slack, Zoom)
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health, dental, and vision insurance
- 401(k) retirement savings plan with company match
- Flexible remote work arrangement with home office stipend
- Professional development opportunities and tuition reimbursement
- Generous paid time off, including vacation, sick leave, and parental leave
- Employee stock purchase plan and wellness programs
Locations
- Colorado, USA - Remote (Remote)
Salary
Estimated Salary Rangemedium confidence
110,000 - 160,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong communication and relationship-building skillsintermediate
- Analytical mindset with experience in customer health metrics and CRM tools (e.g., Salesforce)intermediate
- Project management abilities to handle multiple accountsintermediate
- Technical aptitude with SaaS products, particularly design and engineering softwareintermediate
- Problem-solving and customer advocacy skillsintermediate
- Proficiency in Microsoft Office Suite and collaboration tools (e.g., Slack, Zoom)intermediate
Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or a related field (experience)
- 3+ years of experience in customer success, account management, or sales enablement (experience)
- Proven track record of managing customer relationships in a SaaS or software environment (experience)
- Experience working with small to medium-sized businesses (SMBs) or emerging markets (experience)
Preferred Qualifications
- Experience with Autodesk products or similar design and engineering software (experience)
- Knowledge of the AEC (Architecture, Engineering, Construction) or manufacturing industries (experience)
- Advanced degree or certifications in customer success or project management (experience)
- Fluency in additional languages for global customer support (experience)
Responsibilities
- Serve as the primary point of contact for assigned emerging business customers, ensuring their success and satisfaction
- Develop and execute customer success plans, including onboarding, training, and adoption strategies
- Monitor customer health metrics and proactively address risks to prevent churn
- Collaborate with sales, product, and support teams to advocate for customer needs
- Identify upsell and expansion opportunities within customer accounts
- Conduct regular business reviews and gather feedback to drive product improvements
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) retirement savings plan with company match
- general: Flexible remote work arrangement with home office stipend
- general: Professional development opportunities and tuition reimbursement
- general: Generous paid time off, including vacation, sick leave, and parental leave
- general: Employee stock purchase plan and wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Emerging Business Customer Success Manager @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs