Manager, Customer Success India
Autodesk
Manager, Customer Success India
Job Description
Manager, Customer Success India
📋 Job Overview
The Manager, Customer Success India at Autodesk leads a team to drive customer adoption and success for design and make software solutions in the Indian market. The role focuses on building customer relationships, ensuring high renewal rates, and collaborating with sales and product teams to deliver value. This position requires a blend of leadership, strategic thinking, and deep understanding of customer needs in a dynamic tech environment.
📍 Location: Bengaluru
📅 Posted: Posted Yesterday
🎯 Key Responsibilities
- Lead and mentor a team of Customer Success Managers in India
- Develop and execute customer success strategies to maximize adoption and satisfaction
- Build strong relationships with key accounts and executive stakeholders
- Collaborate with sales, product, and support teams to address customer needs
- Monitor customer health metrics and drive proactive interventions
- Contribute to regional go-to-market plans and expansion initiatives
✅ Required Qualifications
- Bachelor's degree in Business, Engineering, Computer Science, or related field
- 5+ years of experience in customer success, account management, or consulting
- 3+ years of team leadership or management experience
- Proven track record in driving customer retention and expansion in SaaS environments
⭐ Preferred Qualifications
- MBA or advanced degree
- Experience in the AEC, manufacturing, or media & entertainment industries
- Familiarity with Autodesk products or similar design software
- Prior experience in the Indian market or emerging markets
🛠️ Required Skills
- Strong leadership and team management skills
- Excellent communication and relationship-building abilities
- Analytical mindset with experience in customer metrics and CRM tools
- Knowledge of SaaS business models and customer lifecycle management
- Proficiency in tools like Salesforce, Gainsight, or similar CS platforms
- Strategic thinking and problem-solving in complex customer scenarios
- Cultural sensitivity and experience working in diverse teams
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health insurance for employee and family
- Retirement savings plan with company matching
- Flexible work arrangements and remote options
- Professional development opportunities and learning stipend
- Generous paid time off and wellness programs
Locations
- Bengaluru, India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong leadership and team management skillsintermediate
- Excellent communication and relationship-building abilitiesintermediate
- Analytical mindset with experience in customer metrics and CRM toolsintermediate
- Knowledge of SaaS business models and customer lifecycle managementintermediate
- Proficiency in tools like Salesforce, Gainsight, or similar CS platformsintermediate
- Strategic thinking and problem-solving in complex customer scenariosintermediate
- Cultural sensitivity and experience working in diverse teamsintermediate
Required Qualifications
- Bachelor's degree in Business, Engineering, Computer Science, or related field (experience)
- 5+ years of experience in customer success, account management, or consulting (experience)
- 3+ years of team leadership or management experience (experience)
- Proven track record in driving customer retention and expansion in SaaS environments (experience)
Preferred Qualifications
- MBA or advanced degree (experience)
- Experience in the AEC, manufacturing, or media & entertainment industries (experience)
- Familiarity with Autodesk products or similar design software (experience)
- Prior experience in the Indian market or emerging markets (experience)
Responsibilities
- Lead and mentor a team of Customer Success Managers in India
- Develop and execute customer success strategies to maximize adoption and satisfaction
- Build strong relationships with key accounts and executive stakeholders
- Collaborate with sales, product, and support teams to address customer needs
- Monitor customer health metrics and drive proactive interventions
- Contribute to regional go-to-market plans and expansion initiatives
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health insurance for employee and family
- general: Retirement savings plan with company matching
- general: Flexible work arrangements and remote options
- general: Professional development opportunities and learning stipend
- general: Generous paid time off and wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Manager, Customer Success India @ Autodesk.
10 Questions
~2 Minutes
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Manager, Customer Success India
Autodesk
Manager, Customer Success India
Job Description
Manager, Customer Success India
📋 Job Overview
The Manager, Customer Success India at Autodesk leads a team to drive customer adoption and success for design and make software solutions in the Indian market. The role focuses on building customer relationships, ensuring high renewal rates, and collaborating with sales and product teams to deliver value. This position requires a blend of leadership, strategic thinking, and deep understanding of customer needs in a dynamic tech environment.
📍 Location: Bengaluru
📅 Posted: Posted Yesterday
🎯 Key Responsibilities
- Lead and mentor a team of Customer Success Managers in India
- Develop and execute customer success strategies to maximize adoption and satisfaction
- Build strong relationships with key accounts and executive stakeholders
- Collaborate with sales, product, and support teams to address customer needs
- Monitor customer health metrics and drive proactive interventions
- Contribute to regional go-to-market plans and expansion initiatives
✅ Required Qualifications
- Bachelor's degree in Business, Engineering, Computer Science, or related field
- 5+ years of experience in customer success, account management, or consulting
- 3+ years of team leadership or management experience
- Proven track record in driving customer retention and expansion in SaaS environments
⭐ Preferred Qualifications
- MBA or advanced degree
- Experience in the AEC, manufacturing, or media & entertainment industries
- Familiarity with Autodesk products or similar design software
- Prior experience in the Indian market or emerging markets
🛠️ Required Skills
- Strong leadership and team management skills
- Excellent communication and relationship-building abilities
- Analytical mindset with experience in customer metrics and CRM tools
- Knowledge of SaaS business models and customer lifecycle management
- Proficiency in tools like Salesforce, Gainsight, or similar CS platforms
- Strategic thinking and problem-solving in complex customer scenarios
- Cultural sensitivity and experience working in diverse teams
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health insurance for employee and family
- Retirement savings plan with company matching
- Flexible work arrangements and remote options
- Professional development opportunities and learning stipend
- Generous paid time off and wellness programs
Locations
- Bengaluru, India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong leadership and team management skillsintermediate
- Excellent communication and relationship-building abilitiesintermediate
- Analytical mindset with experience in customer metrics and CRM toolsintermediate
- Knowledge of SaaS business models and customer lifecycle managementintermediate
- Proficiency in tools like Salesforce, Gainsight, or similar CS platformsintermediate
- Strategic thinking and problem-solving in complex customer scenariosintermediate
- Cultural sensitivity and experience working in diverse teamsintermediate
Required Qualifications
- Bachelor's degree in Business, Engineering, Computer Science, or related field (experience)
- 5+ years of experience in customer success, account management, or consulting (experience)
- 3+ years of team leadership or management experience (experience)
- Proven track record in driving customer retention and expansion in SaaS environments (experience)
Preferred Qualifications
- MBA or advanced degree (experience)
- Experience in the AEC, manufacturing, or media & entertainment industries (experience)
- Familiarity with Autodesk products or similar design software (experience)
- Prior experience in the Indian market or emerging markets (experience)
Responsibilities
- Lead and mentor a team of Customer Success Managers in India
- Develop and execute customer success strategies to maximize adoption and satisfaction
- Build strong relationships with key accounts and executive stakeholders
- Collaborate with sales, product, and support teams to address customer needs
- Monitor customer health metrics and drive proactive interventions
- Contribute to regional go-to-market plans and expansion initiatives
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health insurance for employee and family
- general: Retirement savings plan with company matching
- general: Flexible work arrangements and remote options
- general: Professional development opportunities and learning stipend
- general: Generous paid time off and wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Manager, Customer Success India @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs