Named Accounts CSM
Autodesk
Named Accounts CSM
Job Description
Named Accounts CSM
📋 Job Overview
The Named Accounts Customer Success Manager (CSM) at Autodesk plays a pivotal role in managing and expanding relationships with key named accounts across two locations. This position involves driving customer adoption of Autodesk's software solutions, ensuring high satisfaction, and collaborating with sales and product teams to achieve renewal and upsell targets. The role demands a blend of strategic account management and technical expertise to support enterprise clients in industries like architecture, engineering, and manufacturing.
📍 Location: 2 Locations, 2 Locations
📅 Posted: Posted 15 Days Ago
🎯 Key Responsibilities
- Serve as the primary point of contact for assigned named accounts, building strong relationships with key stakeholders
- Develop and execute customer success plans to maximize product adoption and value realization
- Monitor account health, identify risks, and mitigate churn through proactive engagement
- Collaborate with sales teams to identify upsell and cross-sell opportunities
- Gather customer feedback to inform product improvements and roadmap prioritization
- Conduct quarterly business reviews (QBRs) and provide usage analytics and insights
✅ Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or related field
- 5+ years of experience in customer success, account management, or sales within SaaS or software industry
- Proven track record of managing enterprise-level accounts and driving renewals/expansions
- Experience working with Autodesk products or similar CAD/BIM/PLM software
⭐ Preferred Qualifications
- Master's degree or MBA
- 7+ years in customer-facing roles within the AEC (Architecture, Engineering, Construction) or manufacturing sectors
- Familiarity with CRM systems like Salesforce
- International experience managing accounts in multiple regions
🛠️ Required Skills
- Strong communication and relationship-building skills
- Analytical mindset with experience in metrics-driven decision making
- Proficiency in Salesforce or similar CRM tools
- Knowledge of Autodesk software suite (e.g., AutoCAD, Revit, Fusion 360)
- Project management abilities using tools like Asana or Jira
- Technical aptitude to understand complex software solutions
- Customer-centric approach with problem-solving expertise
🎁 Benefits & Perks
- Competitive base salary and performance-based incentives
- Comprehensive health, dental, and vision insurance
- 401(k) matching and retirement savings plan
- Flexible work arrangements including remote options
- Professional development stipend and tuition reimbursement
- Generous paid time off and parental leave
- Employee stock purchase plan and wellness programs
Locations
- 2 Locations, 2 Locations
Salary
Estimated Salary Rangemedium confidence
140,000 - 220,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong communication and relationship-building skillsintermediate
- Analytical mindset with experience in metrics-driven decision makingintermediate
- Proficiency in Salesforce or similar CRM toolsintermediate
- Knowledge of Autodesk software suite (e.g., AutoCAD, Revit, Fusion 360)intermediate
- Project management abilities using tools like Asana or Jiraintermediate
- Technical aptitude to understand complex software solutionsintermediate
- Customer-centric approach with problem-solving expertiseintermediate
Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or related field (experience)
- 5+ years of experience in customer success, account management, or sales within SaaS or software industry (experience)
- Proven track record of managing enterprise-level accounts and driving renewals/expansions (experience)
- Experience working with Autodesk products or similar CAD/BIM/PLM software (experience)
Preferred Qualifications
- Master's degree or MBA (experience)
- 7+ years in customer-facing roles within the AEC (Architecture, Engineering, Construction) or manufacturing sectors (experience)
- Familiarity with CRM systems like Salesforce (experience)
- International experience managing accounts in multiple regions (experience)
Responsibilities
- Serve as the primary point of contact for assigned named accounts, building strong relationships with key stakeholders
- Develop and execute customer success plans to maximize product adoption and value realization
- Monitor account health, identify risks, and mitigate churn through proactive engagement
- Collaborate with sales teams to identify upsell and cross-sell opportunities
- Gather customer feedback to inform product improvements and roadmap prioritization
- Conduct quarterly business reviews (QBRs) and provide usage analytics and insights
Benefits
- general: Competitive base salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) matching and retirement savings plan
- general: Flexible work arrangements including remote options
- general: Professional development stipend and tuition reimbursement
- general: Generous paid time off and parental leave
- general: Employee stock purchase plan and wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Named Accounts CSM @ Autodesk.
10 Questions
~2 Minutes
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Named Accounts CSM
Autodesk
Named Accounts CSM
Job Description
Named Accounts CSM
📋 Job Overview
The Named Accounts Customer Success Manager (CSM) at Autodesk plays a pivotal role in managing and expanding relationships with key named accounts across two locations. This position involves driving customer adoption of Autodesk's software solutions, ensuring high satisfaction, and collaborating with sales and product teams to achieve renewal and upsell targets. The role demands a blend of strategic account management and technical expertise to support enterprise clients in industries like architecture, engineering, and manufacturing.
📍 Location: 2 Locations, 2 Locations
📅 Posted: Posted 15 Days Ago
🎯 Key Responsibilities
- Serve as the primary point of contact for assigned named accounts, building strong relationships with key stakeholders
- Develop and execute customer success plans to maximize product adoption and value realization
- Monitor account health, identify risks, and mitigate churn through proactive engagement
- Collaborate with sales teams to identify upsell and cross-sell opportunities
- Gather customer feedback to inform product improvements and roadmap prioritization
- Conduct quarterly business reviews (QBRs) and provide usage analytics and insights
✅ Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or related field
- 5+ years of experience in customer success, account management, or sales within SaaS or software industry
- Proven track record of managing enterprise-level accounts and driving renewals/expansions
- Experience working with Autodesk products or similar CAD/BIM/PLM software
⭐ Preferred Qualifications
- Master's degree or MBA
- 7+ years in customer-facing roles within the AEC (Architecture, Engineering, Construction) or manufacturing sectors
- Familiarity with CRM systems like Salesforce
- International experience managing accounts in multiple regions
🛠️ Required Skills
- Strong communication and relationship-building skills
- Analytical mindset with experience in metrics-driven decision making
- Proficiency in Salesforce or similar CRM tools
- Knowledge of Autodesk software suite (e.g., AutoCAD, Revit, Fusion 360)
- Project management abilities using tools like Asana or Jira
- Technical aptitude to understand complex software solutions
- Customer-centric approach with problem-solving expertise
🎁 Benefits & Perks
- Competitive base salary and performance-based incentives
- Comprehensive health, dental, and vision insurance
- 401(k) matching and retirement savings plan
- Flexible work arrangements including remote options
- Professional development stipend and tuition reimbursement
- Generous paid time off and parental leave
- Employee stock purchase plan and wellness programs
Locations
- 2 Locations, 2 Locations
Salary
Estimated Salary Rangemedium confidence
140,000 - 220,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong communication and relationship-building skillsintermediate
- Analytical mindset with experience in metrics-driven decision makingintermediate
- Proficiency in Salesforce or similar CRM toolsintermediate
- Knowledge of Autodesk software suite (e.g., AutoCAD, Revit, Fusion 360)intermediate
- Project management abilities using tools like Asana or Jiraintermediate
- Technical aptitude to understand complex software solutionsintermediate
- Customer-centric approach with problem-solving expertiseintermediate
Required Qualifications
- Bachelor's degree in Business, Marketing, Engineering, or related field (experience)
- 5+ years of experience in customer success, account management, or sales within SaaS or software industry (experience)
- Proven track record of managing enterprise-level accounts and driving renewals/expansions (experience)
- Experience working with Autodesk products or similar CAD/BIM/PLM software (experience)
Preferred Qualifications
- Master's degree or MBA (experience)
- 7+ years in customer-facing roles within the AEC (Architecture, Engineering, Construction) or manufacturing sectors (experience)
- Familiarity with CRM systems like Salesforce (experience)
- International experience managing accounts in multiple regions (experience)
Responsibilities
- Serve as the primary point of contact for assigned named accounts, building strong relationships with key stakeholders
- Develop and execute customer success plans to maximize product adoption and value realization
- Monitor account health, identify risks, and mitigate churn through proactive engagement
- Collaborate with sales teams to identify upsell and cross-sell opportunities
- Gather customer feedback to inform product improvements and roadmap prioritization
- Conduct quarterly business reviews (QBRs) and provide usage analytics and insights
Benefits
- general: Competitive base salary and performance-based incentives
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) matching and retirement savings plan
- general: Flexible work arrangements including remote options
- general: Professional development stipend and tuition reimbursement
- general: Generous paid time off and parental leave
- general: Employee stock purchase plan and wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Named Accounts CSM @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs