Principal Journey Manager and Experience Researcher (Canada | Remote)
Autodesk
Principal Journey Manager and Experience Researcher (Canada | Remote)
Job Description
Principal Journey Manager and Experience Researcher (Canada | Remote)
📋 Job Overview
The Principal Journey Manager and Experience Researcher role at Autodesk involves leading customer journey mapping and conducting in-depth experience research to enhance user interactions with Autodesk's products. This remote position in Canada focuses on collaborating with cross-functional teams to identify pain points and drive improvements in the overall customer experience. The role requires a blend of strategic thinking and hands-on research to inform product and service innovations.
📍 Location: 2 Locations, 2 Locations
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Lead the development and execution of customer journey maps across Autodesk's product ecosystem
- Conduct user research through interviews, surveys, and usability testing to uncover insights
- Collaborate with product, design, and engineering teams to translate research into actionable recommendations
- Analyze customer feedback and metrics to identify opportunities for experience improvements
- Mentor junior researchers and advocate for customer experience within the organization
- Present findings and journey strategies to stakeholders at all levels
✅ Required Qualifications
- Bachelor's degree in Human-Computer Interaction, Psychology, Design, or related field
- 8+ years of experience in customer journey management or experience research
- Proven track record in leading journey mapping initiatives
- Experience in qualitative and quantitative research methods
- Strong understanding of UX principles and customer-centric design
⭐ Preferred Qualifications
- Master's degree in a relevant field
- Experience in the software or technology industry
- Familiarity with Autodesk products or similar SaaS platforms
- Certification in UX research or journey mapping (e.g., Nielsen Norman Group)
- Experience working in remote, cross-functional teams
🛠️ Required Skills
- Journey mapping and visualization tools (e.g., Miro, Lucidchart)
- Research tools (e.g., Qualtrics, UserTesting, Dovetail)
- Data analysis skills (e.g., Excel, Tableau, Google Analytics)
- Strong communication and storytelling abilities
- Empathy and user-centered thinking
- Project management and facilitation skills
- Knowledge of agile methodologies
🎁 Benefits & Perks
- Comprehensive health, dental, and vision insurance
- Remote work flexibility with home office setup allowance
- Generous paid time off and parental leave
- Professional development budget for courses and certifications
- Stock purchase plan and 401(k) matching (or equivalent in Canada)
- Wellness programs including mental health support
Locations
- 2 Locations, 2 Locations
Salary
Estimated Salary Rangemedium confidence
140,000 - 200,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Journey mapping and visualization tools (e.g., Miro, Lucidchart)intermediate
- Research tools (e.g., Qualtrics, UserTesting, Dovetail)intermediate
- Data analysis skills (e.g., Excel, Tableau, Google Analytics)intermediate
- Strong communication and storytelling abilitiesintermediate
- Empathy and user-centered thinkingintermediate
- Project management and facilitation skillsintermediate
- Knowledge of agile methodologiesintermediate
Required Qualifications
- Bachelor's degree in Human-Computer Interaction, Psychology, Design, or related field (experience)
- 8+ years of experience in customer journey management or experience research (experience)
- Proven track record in leading journey mapping initiatives (experience)
- Experience in qualitative and quantitative research methods (experience)
- Strong understanding of UX principles and customer-centric design (experience)
Preferred Qualifications
- Master's degree in a relevant field (experience)
- Experience in the software or technology industry (experience)
- Familiarity with Autodesk products or similar SaaS platforms (experience)
- Certification in UX research or journey mapping (e.g., Nielsen Norman Group) (experience)
- Experience working in remote, cross-functional teams (experience)
Responsibilities
- Lead the development and execution of customer journey maps across Autodesk's product ecosystem
- Conduct user research through interviews, surveys, and usability testing to uncover insights
- Collaborate with product, design, and engineering teams to translate research into actionable recommendations
- Analyze customer feedback and metrics to identify opportunities for experience improvements
- Mentor junior researchers and advocate for customer experience within the organization
- Present findings and journey strategies to stakeholders at all levels
Benefits
- general: Comprehensive health, dental, and vision insurance
- general: Remote work flexibility with home office setup allowance
- general: Generous paid time off and parental leave
- general: Professional development budget for courses and certifications
- general: Stock purchase plan and 401(k) matching (or equivalent in Canada)
- general: Wellness programs including mental health support
Tags & Categories
Answer 10 quick questions to check your fit for Principal Journey Manager and Experience Researcher (Canada | Remote) @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs
Principal Journey Manager and Experience Researcher (Canada | Remote)
Autodesk
Principal Journey Manager and Experience Researcher (Canada | Remote)
Job Description
Principal Journey Manager and Experience Researcher (Canada | Remote)
📋 Job Overview
The Principal Journey Manager and Experience Researcher role at Autodesk involves leading customer journey mapping and conducting in-depth experience research to enhance user interactions with Autodesk's products. This remote position in Canada focuses on collaborating with cross-functional teams to identify pain points and drive improvements in the overall customer experience. The role requires a blend of strategic thinking and hands-on research to inform product and service innovations.
📍 Location: 2 Locations, 2 Locations
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Lead the development and execution of customer journey maps across Autodesk's product ecosystem
- Conduct user research through interviews, surveys, and usability testing to uncover insights
- Collaborate with product, design, and engineering teams to translate research into actionable recommendations
- Analyze customer feedback and metrics to identify opportunities for experience improvements
- Mentor junior researchers and advocate for customer experience within the organization
- Present findings and journey strategies to stakeholders at all levels
✅ Required Qualifications
- Bachelor's degree in Human-Computer Interaction, Psychology, Design, or related field
- 8+ years of experience in customer journey management or experience research
- Proven track record in leading journey mapping initiatives
- Experience in qualitative and quantitative research methods
- Strong understanding of UX principles and customer-centric design
⭐ Preferred Qualifications
- Master's degree in a relevant field
- Experience in the software or technology industry
- Familiarity with Autodesk products or similar SaaS platforms
- Certification in UX research or journey mapping (e.g., Nielsen Norman Group)
- Experience working in remote, cross-functional teams
🛠️ Required Skills
- Journey mapping and visualization tools (e.g., Miro, Lucidchart)
- Research tools (e.g., Qualtrics, UserTesting, Dovetail)
- Data analysis skills (e.g., Excel, Tableau, Google Analytics)
- Strong communication and storytelling abilities
- Empathy and user-centered thinking
- Project management and facilitation skills
- Knowledge of agile methodologies
🎁 Benefits & Perks
- Comprehensive health, dental, and vision insurance
- Remote work flexibility with home office setup allowance
- Generous paid time off and parental leave
- Professional development budget for courses and certifications
- Stock purchase plan and 401(k) matching (or equivalent in Canada)
- Wellness programs including mental health support
Locations
- 2 Locations, 2 Locations
Salary
Estimated Salary Rangemedium confidence
140,000 - 200,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Journey mapping and visualization tools (e.g., Miro, Lucidchart)intermediate
- Research tools (e.g., Qualtrics, UserTesting, Dovetail)intermediate
- Data analysis skills (e.g., Excel, Tableau, Google Analytics)intermediate
- Strong communication and storytelling abilitiesintermediate
- Empathy and user-centered thinkingintermediate
- Project management and facilitation skillsintermediate
- Knowledge of agile methodologiesintermediate
Required Qualifications
- Bachelor's degree in Human-Computer Interaction, Psychology, Design, or related field (experience)
- 8+ years of experience in customer journey management or experience research (experience)
- Proven track record in leading journey mapping initiatives (experience)
- Experience in qualitative and quantitative research methods (experience)
- Strong understanding of UX principles and customer-centric design (experience)
Preferred Qualifications
- Master's degree in a relevant field (experience)
- Experience in the software or technology industry (experience)
- Familiarity with Autodesk products or similar SaaS platforms (experience)
- Certification in UX research or journey mapping (e.g., Nielsen Norman Group) (experience)
- Experience working in remote, cross-functional teams (experience)
Responsibilities
- Lead the development and execution of customer journey maps across Autodesk's product ecosystem
- Conduct user research through interviews, surveys, and usability testing to uncover insights
- Collaborate with product, design, and engineering teams to translate research into actionable recommendations
- Analyze customer feedback and metrics to identify opportunities for experience improvements
- Mentor junior researchers and advocate for customer experience within the organization
- Present findings and journey strategies to stakeholders at all levels
Benefits
- general: Comprehensive health, dental, and vision insurance
- general: Remote work flexibility with home office setup allowance
- general: Generous paid time off and parental leave
- general: Professional development budget for courses and certifications
- general: Stock purchase plan and 401(k) matching (or equivalent in Canada)
- general: Wellness programs including mental health support
Tags & Categories
Answer 10 quick questions to check your fit for Principal Journey Manager and Experience Researcher (Canada | Remote) @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs