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Product Support Specialist

Autodesk

Customer Support and Service Jobs

Product Support Specialist

full-timePosted: Dec 11, 2025

Job Description

Product Support Specialist

πŸ“‹ Job Overview

The Product Support Specialist at Autodesk provides technical assistance to customers using Autodesk software products across two locations. The role involves troubleshooting issues, delivering solutions, and ensuring high customer satisfaction through effective communication and problem-solving. This position supports Autodesk's mission by enhancing user experience and product adoption.

πŸ“ Location: 2 Locations, 2 Locations

πŸ“… Posted: Posted 30+ Days Ago

🎯 Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat
  • Diagnose and resolve technical issues with Autodesk software
  • Document support interactions and escalate complex cases
  • Collaborate with engineering teams to improve product quality
  • Provide training and guidance on product features

βœ… Required Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related field
  • 2+ years of experience in technical support or customer service
  • Familiarity with software applications and troubleshooting methodologies

⭐ Preferred Qualifications

  • Experience with Autodesk products such as AutoCAD or Revit
  • Certification in relevant technologies (e.g., ITIL, CompTIA)
  • Multilingual capabilities for global customer support

πŸ› οΈ Required Skills

  • Strong problem-solving and analytical skills
  • Excellent verbal and written communication
  • Proficiency in Windows and macOS environments
  • Knowledge of networking and database fundamentals
  • Customer-oriented mindset with empathy
  • Experience with ticketing systems like Zendesk or Salesforce

🎁 Benefits & Perks

  • Comprehensive health insurance coverage
  • Retirement savings plan with company matching
  • Paid time off and flexible working hours
  • Professional development opportunities and tuition reimbursement
  • Employee stock purchase program

Locations

  • 2 Locations, 2 Locations

Salary

Estimated Salary Rangemedium confidence

65,000 - 95,000 USD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Strong problem-solving and analytical skillsintermediate
  • Excellent verbal and written communicationintermediate
  • Proficiency in Windows and macOS environmentsintermediate
  • Knowledge of networking and database fundamentalsintermediate
  • Customer-oriented mindset with empathyintermediate
  • Experience with ticketing systems like Zendesk or Salesforceintermediate

Required Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related field (experience)
  • 2+ years of experience in technical support or customer service (experience)
  • Familiarity with software applications and troubleshooting methodologies (experience)

Preferred Qualifications

  • Experience with Autodesk products such as AutoCAD or Revit (experience)
  • Certification in relevant technologies (e.g., ITIL, CompTIA) (experience)
  • Multilingual capabilities for global customer support (experience)

Responsibilities

  • Respond to customer inquiries via phone, email, and chat
  • Diagnose and resolve technical issues with Autodesk software
  • Document support interactions and escalate complex cases
  • Collaborate with engineering teams to improve product quality
  • Provide training and guidance on product features

Benefits

  • general: Comprehensive health insurance coverage
  • general: Retirement savings plan with company matching
  • general: Paid time off and flexible working hours
  • general: Professional development opportunities and tuition reimbursement
  • general: Employee stock purchase program

Target Your Resume for "Product Support Specialist" , Autodesk

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Autodesk logo

Product Support Specialist

Autodesk

Customer Support and Service Jobs

Product Support Specialist

full-timePosted: Dec 11, 2025

Job Description

Product Support Specialist

πŸ“‹ Job Overview

The Product Support Specialist at Autodesk provides technical assistance to customers using Autodesk software products across two locations. The role involves troubleshooting issues, delivering solutions, and ensuring high customer satisfaction through effective communication and problem-solving. This position supports Autodesk's mission by enhancing user experience and product adoption.

πŸ“ Location: 2 Locations, 2 Locations

πŸ“… Posted: Posted 30+ Days Ago

🎯 Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat
  • Diagnose and resolve technical issues with Autodesk software
  • Document support interactions and escalate complex cases
  • Collaborate with engineering teams to improve product quality
  • Provide training and guidance on product features

βœ… Required Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related field
  • 2+ years of experience in technical support or customer service
  • Familiarity with software applications and troubleshooting methodologies

⭐ Preferred Qualifications

  • Experience with Autodesk products such as AutoCAD or Revit
  • Certification in relevant technologies (e.g., ITIL, CompTIA)
  • Multilingual capabilities for global customer support

πŸ› οΈ Required Skills

  • Strong problem-solving and analytical skills
  • Excellent verbal and written communication
  • Proficiency in Windows and macOS environments
  • Knowledge of networking and database fundamentals
  • Customer-oriented mindset with empathy
  • Experience with ticketing systems like Zendesk or Salesforce

🎁 Benefits & Perks

  • Comprehensive health insurance coverage
  • Retirement savings plan with company matching
  • Paid time off and flexible working hours
  • Professional development opportunities and tuition reimbursement
  • Employee stock purchase program

Locations

  • 2 Locations, 2 Locations

Salary

Estimated Salary Rangemedium confidence

65,000 - 95,000 USD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Strong problem-solving and analytical skillsintermediate
  • Excellent verbal and written communicationintermediate
  • Proficiency in Windows and macOS environmentsintermediate
  • Knowledge of networking and database fundamentalsintermediate
  • Customer-oriented mindset with empathyintermediate
  • Experience with ticketing systems like Zendesk or Salesforceintermediate

Required Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related field (experience)
  • 2+ years of experience in technical support or customer service (experience)
  • Familiarity with software applications and troubleshooting methodologies (experience)

Preferred Qualifications

  • Experience with Autodesk products such as AutoCAD or Revit (experience)
  • Certification in relevant technologies (e.g., ITIL, CompTIA) (experience)
  • Multilingual capabilities for global customer support (experience)

Responsibilities

  • Respond to customer inquiries via phone, email, and chat
  • Diagnose and resolve technical issues with Autodesk software
  • Document support interactions and escalate complex cases
  • Collaborate with engineering teams to improve product quality
  • Provide training and guidance on product features

Benefits

  • general: Comprehensive health insurance coverage
  • general: Retirement savings plan with company matching
  • general: Paid time off and flexible working hours
  • general: Professional development opportunities and tuition reimbursement
  • general: Employee stock purchase program

Target Your Resume for "Product Support Specialist" , Autodesk

Get personalized recommendations to optimize your resume specifically for Product Support Specialist. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Product Support Specialist" , Autodesk

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

Autodesk2 Locations2 LocationsTechnologySoftware

Answer 10 quick questions to check your fit for Product Support Specialist @ Autodesk.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.