Product Support Specialist
Autodesk
Product Support Specialist
Job Description
Product Support Specialist
📋 Job Overview
The Product Support Specialist at Autodesk provides technical assistance to customers using Autodesk software products across two locations. The role involves troubleshooting issues, delivering solutions, and ensuring high customer satisfaction through effective communication and problem-solving. This position supports Autodesk's mission by enhancing user experience and product adoption.
📍 Location: 2 Locations, 2 Locations
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Diagnose and resolve technical issues with Autodesk software
- Document support interactions and escalate complex cases
- Collaborate with engineering teams to improve product quality
- Provide training and guidance on product features
✅ Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field
- 2+ years of experience in technical support or customer service
- Familiarity with software applications and troubleshooting methodologies
⭐ Preferred Qualifications
- Experience with Autodesk products such as AutoCAD or Revit
- Certification in relevant technologies (e.g., ITIL, CompTIA)
- Multilingual capabilities for global customer support
🛠️ Required Skills
- Strong problem-solving and analytical skills
- Excellent verbal and written communication
- Proficiency in Windows and macOS environments
- Knowledge of networking and database fundamentals
- Customer-oriented mindset with empathy
- Experience with ticketing systems like Zendesk or Salesforce
🎁 Benefits & Perks
- Comprehensive health insurance coverage
- Retirement savings plan with company matching
- Paid time off and flexible working hours
- Professional development opportunities and tuition reimbursement
- Employee stock purchase program
Locations
- 2 Locations, 2 Locations
Salary
Estimated Salary Rangemedium confidence
65,000 - 95,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong problem-solving and analytical skillsintermediate
- Excellent verbal and written communicationintermediate
- Proficiency in Windows and macOS environmentsintermediate
- Knowledge of networking and database fundamentalsintermediate
- Customer-oriented mindset with empathyintermediate
- Experience with ticketing systems like Zendesk or Salesforceintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field (experience)
- 2+ years of experience in technical support or customer service (experience)
- Familiarity with software applications and troubleshooting methodologies (experience)
Preferred Qualifications
- Experience with Autodesk products such as AutoCAD or Revit (experience)
- Certification in relevant technologies (e.g., ITIL, CompTIA) (experience)
- Multilingual capabilities for global customer support (experience)
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Diagnose and resolve technical issues with Autodesk software
- Document support interactions and escalate complex cases
- Collaborate with engineering teams to improve product quality
- Provide training and guidance on product features
Benefits
- general: Comprehensive health insurance coverage
- general: Retirement savings plan with company matching
- general: Paid time off and flexible working hours
- general: Professional development opportunities and tuition reimbursement
- general: Employee stock purchase program
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Answer 10 quick questions to check your fit for Product Support Specialist @ Autodesk.
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~2 Minutes
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Product Support Specialist
Autodesk
Product Support Specialist
Job Description
Product Support Specialist
📋 Job Overview
The Product Support Specialist at Autodesk provides technical assistance to customers using Autodesk software products across two locations. The role involves troubleshooting issues, delivering solutions, and ensuring high customer satisfaction through effective communication and problem-solving. This position supports Autodesk's mission by enhancing user experience and product adoption.
📍 Location: 2 Locations, 2 Locations
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Diagnose and resolve technical issues with Autodesk software
- Document support interactions and escalate complex cases
- Collaborate with engineering teams to improve product quality
- Provide training and guidance on product features
✅ Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field
- 2+ years of experience in technical support or customer service
- Familiarity with software applications and troubleshooting methodologies
⭐ Preferred Qualifications
- Experience with Autodesk products such as AutoCAD or Revit
- Certification in relevant technologies (e.g., ITIL, CompTIA)
- Multilingual capabilities for global customer support
🛠️ Required Skills
- Strong problem-solving and analytical skills
- Excellent verbal and written communication
- Proficiency in Windows and macOS environments
- Knowledge of networking and database fundamentals
- Customer-oriented mindset with empathy
- Experience with ticketing systems like Zendesk or Salesforce
🎁 Benefits & Perks
- Comprehensive health insurance coverage
- Retirement savings plan with company matching
- Paid time off and flexible working hours
- Professional development opportunities and tuition reimbursement
- Employee stock purchase program
Locations
- 2 Locations, 2 Locations
Salary
Estimated Salary Rangemedium confidence
65,000 - 95,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong problem-solving and analytical skillsintermediate
- Excellent verbal and written communicationintermediate
- Proficiency in Windows and macOS environmentsintermediate
- Knowledge of networking and database fundamentalsintermediate
- Customer-oriented mindset with empathyintermediate
- Experience with ticketing systems like Zendesk or Salesforceintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field (experience)
- 2+ years of experience in technical support or customer service (experience)
- Familiarity with software applications and troubleshooting methodologies (experience)
Preferred Qualifications
- Experience with Autodesk products such as AutoCAD or Revit (experience)
- Certification in relevant technologies (e.g., ITIL, CompTIA) (experience)
- Multilingual capabilities for global customer support (experience)
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Diagnose and resolve technical issues with Autodesk software
- Document support interactions and escalate complex cases
- Collaborate with engineering teams to improve product quality
- Provide training and guidance on product features
Benefits
- general: Comprehensive health insurance coverage
- general: Retirement savings plan with company matching
- general: Paid time off and flexible working hours
- general: Professional development opportunities and tuition reimbursement
- general: Employee stock purchase program
Tags & Categories
Answer 10 quick questions to check your fit for Product Support Specialist @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs