Product Support Team (General Application)
Autodesk
Product Support Team (General Application)
Job Description
Product Support Team (General Application)
📋 Job Overview
The Product Support Team role at Autodesk in Ireland involves providing technical assistance to customers using Autodesk software products. Team members diagnose issues, deliver solutions, and ensure high customer satisfaction through effective support channels. This general application position supports the broader product ecosystem in a collaborative environment.
📍 Location: Dublin, Ireland
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Diagnose and resolve technical issues with Autodesk software
- Escalate complex problems to engineering teams
- Document support interactions and maintain knowledge base
- Collaborate with product teams to improve user experience
✅ Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field
- 2+ years of experience in technical support or customer service
- Proficiency in troubleshooting software applications
⭐ Preferred Qualifications
- Experience with Autodesk products (e.g., AutoCAD, Revit)
- Knowledge of cloud-based technologies
- Certification in relevant IT support areas
🛠️ Required Skills
- Strong problem-solving abilities
- Excellent communication and customer service skills
- Technical proficiency in Windows and macOS environments
- Familiarity with SQL databases and scripting (e.g., Python)
- Ability to work in a fast-paced, team-oriented setting
🎁 Benefits & Perks
- Competitive salary and performance bonuses
- Comprehensive health and dental insurance
- Pension scheme contributions
- Flexible working hours and remote options
- Professional development opportunities and training
- Generous paid time off and parental leave
Locations
- Dublin, Ireland
Salary
Estimated Salary Rangemedium confidence
55,000 - 75,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong problem-solving abilitiesintermediate
- Excellent communication and customer service skillsintermediate
- Technical proficiency in Windows and macOS environmentsintermediate
- Familiarity with SQL databases and scripting (e.g., Python)intermediate
- Ability to work in a fast-paced, team-oriented settingintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field (experience)
- 2+ years of experience in technical support or customer service (experience)
- Proficiency in troubleshooting software applications (experience)
Preferred Qualifications
- Experience with Autodesk products (e.g., AutoCAD, Revit) (experience)
- Knowledge of cloud-based technologies (experience)
- Certification in relevant IT support areas (experience)
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Diagnose and resolve technical issues with Autodesk software
- Escalate complex problems to engineering teams
- Document support interactions and maintain knowledge base
- Collaborate with product teams to improve user experience
Benefits
- general: Competitive salary and performance bonuses
- general: Comprehensive health and dental insurance
- general: Pension scheme contributions
- general: Flexible working hours and remote options
- general: Professional development opportunities and training
- general: Generous paid time off and parental leave
Tags & Categories
Answer 10 quick questions to check your fit for Product Support Team (General Application) @ Autodesk.
10 Questions
~2 Minutes
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Product Support Team (General Application)
Autodesk
Product Support Team (General Application)
Job Description
Product Support Team (General Application)
📋 Job Overview
The Product Support Team role at Autodesk in Ireland involves providing technical assistance to customers using Autodesk software products. Team members diagnose issues, deliver solutions, and ensure high customer satisfaction through effective support channels. This general application position supports the broader product ecosystem in a collaborative environment.
📍 Location: Dublin, Ireland
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Diagnose and resolve technical issues with Autodesk software
- Escalate complex problems to engineering teams
- Document support interactions and maintain knowledge base
- Collaborate with product teams to improve user experience
✅ Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field
- 2+ years of experience in technical support or customer service
- Proficiency in troubleshooting software applications
⭐ Preferred Qualifications
- Experience with Autodesk products (e.g., AutoCAD, Revit)
- Knowledge of cloud-based technologies
- Certification in relevant IT support areas
🛠️ Required Skills
- Strong problem-solving abilities
- Excellent communication and customer service skills
- Technical proficiency in Windows and macOS environments
- Familiarity with SQL databases and scripting (e.g., Python)
- Ability to work in a fast-paced, team-oriented setting
🎁 Benefits & Perks
- Competitive salary and performance bonuses
- Comprehensive health and dental insurance
- Pension scheme contributions
- Flexible working hours and remote options
- Professional development opportunities and training
- Generous paid time off and parental leave
Locations
- Dublin, Ireland
Salary
Estimated Salary Rangemedium confidence
55,000 - 75,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong problem-solving abilitiesintermediate
- Excellent communication and customer service skillsintermediate
- Technical proficiency in Windows and macOS environmentsintermediate
- Familiarity with SQL databases and scripting (e.g., Python)intermediate
- Ability to work in a fast-paced, team-oriented settingintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field (experience)
- 2+ years of experience in technical support or customer service (experience)
- Proficiency in troubleshooting software applications (experience)
Preferred Qualifications
- Experience with Autodesk products (e.g., AutoCAD, Revit) (experience)
- Knowledge of cloud-based technologies (experience)
- Certification in relevant IT support areas (experience)
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Diagnose and resolve technical issues with Autodesk software
- Escalate complex problems to engineering teams
- Document support interactions and maintain knowledge base
- Collaborate with product teams to improve user experience
Benefits
- general: Competitive salary and performance bonuses
- general: Comprehensive health and dental insurance
- general: Pension scheme contributions
- general: Flexible working hours and remote options
- general: Professional development opportunities and training
- general: Generous paid time off and parental leave
Tags & Categories
Answer 10 quick questions to check your fit for Product Support Team (General Application) @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs