Product Support Team (General Application)
Autodesk
Product Support Team (General Application)
Job Description
Product Support Team (General Application)
📋 Job Overview
The Product Support Team role at Autodesk in Poland involves providing technical assistance to customers using Autodesk software products. Team members diagnose issues, offer solutions, and ensure high customer satisfaction through effective support channels. This general application position supports the broader product ecosystem in a dynamic, collaborative environment.
📍 Location: Kraków, Poland
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Troubleshoot software issues and provide workarounds
- Escalate complex problems to engineering teams
- Document support interactions and contribute to knowledge base
- Collaborate with product teams to improve user experience
✅ Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field
- 2+ years of experience in technical support or customer service
- Proficiency in English; Polish language skills preferred
⭐ Preferred Qualifications
- Experience with Autodesk products (e.g., AutoCAD, Revit, Maya)
- Knowledge of cloud computing and SaaS models
- Certification in relevant technical areas
🛠️ Required Skills
- Strong problem-solving abilities
- Excellent communication and customer service skills
- Technical troubleshooting expertise
- Familiarity with Windows and macOS environments
- Experience with ticketing systems (e.g., Zendesk)
- Basic scripting knowledge (e.g., Python, PowerShell)
🎁 Benefits & Perks
- Competitive salary and performance bonuses
- Comprehensive health and dental insurance
- Paid time off and flexible working hours
- Professional development opportunities and training
- Remote work options and modern office facilities in Poland
Locations
- Kraków, Poland
Salary
Estimated Salary Rangemedium confidence
45,000 - 70,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong problem-solving abilitiesintermediate
- Excellent communication and customer service skillsintermediate
- Technical troubleshooting expertiseintermediate
- Familiarity with Windows and macOS environmentsintermediate
- Experience with ticketing systems (e.g., Zendesk)intermediate
- Basic scripting knowledge (e.g., Python, PowerShell)intermediate
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field (experience)
- 2+ years of experience in technical support or customer service (experience)
- Proficiency in English; Polish language skills preferred (experience)
Preferred Qualifications
- Experience with Autodesk products (e.g., AutoCAD, Revit, Maya) (experience)
- Knowledge of cloud computing and SaaS models (experience)
- Certification in relevant technical areas (experience)
Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Troubleshoot software issues and provide workarounds
- Escalate complex problems to engineering teams
- Document support interactions and contribute to knowledge base
- Collaborate with product teams to improve user experience
Benefits
- general: Competitive salary and performance bonuses
- general: Comprehensive health and dental insurance
- general: Paid time off and flexible working hours
- general: Professional development opportunities and training
- general: Remote work options and modern office facilities in Poland
Tags & Categories
Answer 10 quick questions to check your fit for Product Support Team (General Application) @ Autodesk.
10 Questions
~2 Minutes
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Product Support Team (General Application)
Autodesk
Product Support Team (General Application)
Job Description
Product Support Team (General Application)
📋 Job Overview
The Product Support Team role at Autodesk in Poland involves providing technical assistance to customers using Autodesk software products. Team members diagnose issues, offer solutions, and ensure high customer satisfaction through effective support channels. This general application position supports the broader product ecosystem in a dynamic, collaborative environment.
📍 Location: Kraków, Poland
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Troubleshoot software issues and provide workarounds
- Escalate complex problems to engineering teams
- Document support interactions and contribute to knowledge base
- Collaborate with product teams to improve user experience
✅ Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field
- 2+ years of experience in technical support or customer service
- Proficiency in English; Polish language skills preferred
⭐ Preferred Qualifications
- Experience with Autodesk products (e.g., AutoCAD, Revit, Maya)
- Knowledge of cloud computing and SaaS models
- Certification in relevant technical areas
🛠️ Required Skills
- Strong problem-solving abilities
- Excellent communication and customer service skills
- Technical troubleshooting expertise
- Familiarity with Windows and macOS environments
- Experience with ticketing systems (e.g., Zendesk)
- Basic scripting knowledge (e.g., Python, PowerShell)
🎁 Benefits & Perks
- Competitive salary and performance bonuses
- Comprehensive health and dental insurance
- Paid time off and flexible working hours
- Professional development opportunities and training
- Remote work options and modern office facilities in Poland
Locations
- Kraków, Poland
Salary
Estimated Salary Rangemedium confidence
45,000 - 70,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong problem-solving abilitiesintermediate
- Excellent communication and customer service skillsintermediate
- Technical troubleshooting expertiseintermediate
- Familiarity with Windows and macOS environmentsintermediate
- Experience with ticketing systems (e.g., Zendesk)intermediate
- Basic scripting knowledge (e.g., Python, PowerShell)intermediate
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field (experience)
- 2+ years of experience in technical support or customer service (experience)
- Proficiency in English; Polish language skills preferred (experience)
Preferred Qualifications
- Experience with Autodesk products (e.g., AutoCAD, Revit, Maya) (experience)
- Knowledge of cloud computing and SaaS models (experience)
- Certification in relevant technical areas (experience)
Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Troubleshoot software issues and provide workarounds
- Escalate complex problems to engineering teams
- Document support interactions and contribute to knowledge base
- Collaborate with product teams to improve user experience
Benefits
- general: Competitive salary and performance bonuses
- general: Comprehensive health and dental insurance
- general: Paid time off and flexible working hours
- general: Professional development opportunities and training
- general: Remote work options and modern office facilities in Poland
Tags & Categories
Answer 10 quick questions to check your fit for Product Support Team (General Application) @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs