Senior Technical Support Specialist - I&L
Autodesk
Senior Technical Support Specialist - I&L
Job Description
Senior Technical Support Specialist - I&L
📋 Job Overview
The Senior Technical Support Specialist - I&L role at Autodesk involves providing advanced technical support for Infrastructure and Land (I&L) products, troubleshooting complex issues, and ensuring customer satisfaction. The position requires deep knowledge of Autodesk software and strong problem-solving abilities to assist clients in optimizing their workflows. This role plays a key part in maintaining high support standards and contributing to product improvements through customer feedback.
📍 Location: Bengaluru
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Provide expert-level technical support for I&L product suite via phone, email, and chat
- Diagnose and resolve complex technical issues related to software installation, configuration, and usage
- Collaborate with engineering teams to escalate and track product bugs and enhancement requests
- Create and maintain knowledge base articles and support documentation
- Conduct training sessions and webinars for customers on best practices
- Monitor support metrics and contribute to process improvements
✅ Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field
- 5+ years of experience in technical support or customer-facing roles
- Proven experience with Autodesk I&L products such as Civil 3D, InfraWorks, or AutoCAD Map 3D
- Strong understanding of infrastructure and land development workflows
⭐ Preferred Qualifications
- Master's degree in a relevant discipline
- Experience in the AEC (Architecture, Engineering, Construction) industry
- Certification in Autodesk software (e.g., Autodesk Certified Professional)
- Familiarity with cloud-based solutions and BIM processes
🛠️ Required Skills
- Proficiency in Autodesk I&L software (Civil 3D, InfraWorks, AutoCAD Civil 3D)
- Strong troubleshooting and analytical skills
- Excellent communication and customer service skills
- Knowledge of Windows OS, networking, and database systems
- Experience with scripting (e.g., Python, VBA) for automation
- Ability to work in a fast-paced, team-oriented environment
- Problem-solving mindset with attention to detail
🎁 Benefits & Perks
- Competitive salary and performance-based bonuses
- Comprehensive health insurance coverage for employees and dependents
- Retirement savings plan with company matching
- Flexible work arrangements including remote options
- Professional development opportunities and tuition reimbursement
- Paid time off, parental leave, and wellness programs
- Employee stock purchase plan and other financial perks
Locations
- Bengaluru, India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Proficiency in Autodesk I&L software (Civil 3D, InfraWorks, AutoCAD Civil 3D)intermediate
- Strong troubleshooting and analytical skillsintermediate
- Excellent communication and customer service skillsintermediate
- Knowledge of Windows OS, networking, and database systemsintermediate
- Experience with scripting (e.g., Python, VBA) for automationintermediate
- Ability to work in a fast-paced, team-oriented environmentintermediate
- Problem-solving mindset with attention to detailintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field (experience)
- 5+ years of experience in technical support or customer-facing roles (experience)
- Proven experience with Autodesk I&L products such as Civil 3D, InfraWorks, or AutoCAD Map 3D (experience)
- Strong understanding of infrastructure and land development workflows (experience)
Preferred Qualifications
- Master's degree in a relevant discipline (experience)
- Experience in the AEC (Architecture, Engineering, Construction) industry (experience)
- Certification in Autodesk software (e.g., Autodesk Certified Professional) (experience)
- Familiarity with cloud-based solutions and BIM processes (experience)
Responsibilities
- Provide expert-level technical support for I&L product suite via phone, email, and chat
- Diagnose and resolve complex technical issues related to software installation, configuration, and usage
- Collaborate with engineering teams to escalate and track product bugs and enhancement requests
- Create and maintain knowledge base articles and support documentation
- Conduct training sessions and webinars for customers on best practices
- Monitor support metrics and contribute to process improvements
Benefits
- general: Competitive salary and performance-based bonuses
- general: Comprehensive health insurance coverage for employees and dependents
- general: Retirement savings plan with company matching
- general: Flexible work arrangements including remote options
- general: Professional development opportunities and tuition reimbursement
- general: Paid time off, parental leave, and wellness programs
- general: Employee stock purchase plan and other financial perks
Tags & Categories
Answer 10 quick questions to check your fit for Senior Technical Support Specialist - I&L @ Autodesk.
10 Questions
~2 Minutes
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Senior Technical Support Specialist - I&L
Autodesk
Senior Technical Support Specialist - I&L
Job Description
Senior Technical Support Specialist - I&L
📋 Job Overview
The Senior Technical Support Specialist - I&L role at Autodesk involves providing advanced technical support for Infrastructure and Land (I&L) products, troubleshooting complex issues, and ensuring customer satisfaction. The position requires deep knowledge of Autodesk software and strong problem-solving abilities to assist clients in optimizing their workflows. This role plays a key part in maintaining high support standards and contributing to product improvements through customer feedback.
📍 Location: Bengaluru
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Provide expert-level technical support for I&L product suite via phone, email, and chat
- Diagnose and resolve complex technical issues related to software installation, configuration, and usage
- Collaborate with engineering teams to escalate and track product bugs and enhancement requests
- Create and maintain knowledge base articles and support documentation
- Conduct training sessions and webinars for customers on best practices
- Monitor support metrics and contribute to process improvements
✅ Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field
- 5+ years of experience in technical support or customer-facing roles
- Proven experience with Autodesk I&L products such as Civil 3D, InfraWorks, or AutoCAD Map 3D
- Strong understanding of infrastructure and land development workflows
⭐ Preferred Qualifications
- Master's degree in a relevant discipline
- Experience in the AEC (Architecture, Engineering, Construction) industry
- Certification in Autodesk software (e.g., Autodesk Certified Professional)
- Familiarity with cloud-based solutions and BIM processes
🛠️ Required Skills
- Proficiency in Autodesk I&L software (Civil 3D, InfraWorks, AutoCAD Civil 3D)
- Strong troubleshooting and analytical skills
- Excellent communication and customer service skills
- Knowledge of Windows OS, networking, and database systems
- Experience with scripting (e.g., Python, VBA) for automation
- Ability to work in a fast-paced, team-oriented environment
- Problem-solving mindset with attention to detail
🎁 Benefits & Perks
- Competitive salary and performance-based bonuses
- Comprehensive health insurance coverage for employees and dependents
- Retirement savings plan with company matching
- Flexible work arrangements including remote options
- Professional development opportunities and tuition reimbursement
- Paid time off, parental leave, and wellness programs
- Employee stock purchase plan and other financial perks
Locations
- Bengaluru, India
Salary
Estimated Salary Rangemedium confidence
2,500,000 - 4,200,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Proficiency in Autodesk I&L software (Civil 3D, InfraWorks, AutoCAD Civil 3D)intermediate
- Strong troubleshooting and analytical skillsintermediate
- Excellent communication and customer service skillsintermediate
- Knowledge of Windows OS, networking, and database systemsintermediate
- Experience with scripting (e.g., Python, VBA) for automationintermediate
- Ability to work in a fast-paced, team-oriented environmentintermediate
- Problem-solving mindset with attention to detailintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field (experience)
- 5+ years of experience in technical support or customer-facing roles (experience)
- Proven experience with Autodesk I&L products such as Civil 3D, InfraWorks, or AutoCAD Map 3D (experience)
- Strong understanding of infrastructure and land development workflows (experience)
Preferred Qualifications
- Master's degree in a relevant discipline (experience)
- Experience in the AEC (Architecture, Engineering, Construction) industry (experience)
- Certification in Autodesk software (e.g., Autodesk Certified Professional) (experience)
- Familiarity with cloud-based solutions and BIM processes (experience)
Responsibilities
- Provide expert-level technical support for I&L product suite via phone, email, and chat
- Diagnose and resolve complex technical issues related to software installation, configuration, and usage
- Collaborate with engineering teams to escalate and track product bugs and enhancement requests
- Create and maintain knowledge base articles and support documentation
- Conduct training sessions and webinars for customers on best practices
- Monitor support metrics and contribute to process improvements
Benefits
- general: Competitive salary and performance-based bonuses
- general: Comprehensive health insurance coverage for employees and dependents
- general: Retirement savings plan with company matching
- general: Flexible work arrangements including remote options
- general: Professional development opportunities and tuition reimbursement
- general: Paid time off, parental leave, and wellness programs
- general: Employee stock purchase plan and other financial perks
Tags & Categories
Answer 10 quick questions to check your fit for Senior Technical Support Specialist - I&L @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs