Technical Support Manager
Autodesk
Technical Support Manager
Job Description
Technical Support Manager
📋 Job Overview
The Technical Support Manager at Autodesk leads a team of support engineers to deliver exceptional technical assistance to customers using Autodesk's software products. This role involves overseeing support operations, ensuring high customer satisfaction, and driving process improvements in a dynamic US-based position. The manager collaborates with product teams to resolve complex issues and enhance support strategies.
📍 Location: Portland, OR, United States
📅 Posted: Posted 16 Days Ago
🎯 Key Responsibilities
- Lead and mentor a team of technical support specialists
- Oversee daily support operations and ticket resolution
- Develop and implement support processes to improve efficiency
- Collaborate with engineering teams on product issues and escalations
- Monitor key performance metrics and customer satisfaction levels
- Drive training programs and knowledge base enhancements
✅ Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field
- 5+ years of experience in technical support or customer-facing roles
- 3+ years of management experience leading technical teams
- Proven track record in managing support for software products
⭐ Preferred Qualifications
- Master's degree in a relevant discipline
- Experience with CAD or design software support
- Knowledge of cloud-based technologies
- Certification in ITIL or similar support frameworks
🛠️ Required Skills
- Strong leadership and team management skills
- Excellent problem-solving and analytical abilities
- Proficiency in customer relationship management
- Technical knowledge of software troubleshooting
- Experience with support tools like Zendesk or Salesforce
- Effective communication, both written and verbal
- Familiarity with Autodesk products (e.g., AutoCAD, Revit)
🎁 Benefits & Perks
- Comprehensive health, dental, and vision insurance
- 401(k) retirement savings plan with company match
- Paid time off and flexible work arrangements
- Professional development opportunities and tuition reimbursement
- Employee stock purchase plan
- Wellness programs and parental leave
Locations
- Portland, OR, United States
Salary
Estimated Salary Rangemedium confidence
140,000 - 200,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong leadership and team management skillsintermediate
- Excellent problem-solving and analytical abilitiesintermediate
- Proficiency in customer relationship managementintermediate
- Technical knowledge of software troubleshootingintermediate
- Experience with support tools like Zendesk or Salesforceintermediate
- Effective communication, both written and verbalintermediate
- Familiarity with Autodesk products (e.g., AutoCAD, Revit)intermediate
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field (experience)
- 5+ years of experience in technical support or customer-facing roles (experience)
- 3+ years of management experience leading technical teams (experience)
- Proven track record in managing support for software products (experience)
Preferred Qualifications
- Master's degree in a relevant discipline (experience)
- Experience with CAD or design software support (experience)
- Knowledge of cloud-based technologies (experience)
- Certification in ITIL or similar support frameworks (experience)
Responsibilities
- Lead and mentor a team of technical support specialists
- Oversee daily support operations and ticket resolution
- Develop and implement support processes to improve efficiency
- Collaborate with engineering teams on product issues and escalations
- Monitor key performance metrics and customer satisfaction levels
- Drive training programs and knowledge base enhancements
Benefits
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) retirement savings plan with company match
- general: Paid time off and flexible work arrangements
- general: Professional development opportunities and tuition reimbursement
- general: Employee stock purchase plan
- general: Wellness programs and parental leave
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Manager @ Autodesk.
10 Questions
~2 Minutes
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Technical Support Manager
Autodesk
Technical Support Manager
Job Description
Technical Support Manager
📋 Job Overview
The Technical Support Manager at Autodesk leads a team of support engineers to deliver exceptional technical assistance to customers using Autodesk's software products. This role involves overseeing support operations, ensuring high customer satisfaction, and driving process improvements in a dynamic US-based position. The manager collaborates with product teams to resolve complex issues and enhance support strategies.
📍 Location: Portland, OR, United States
📅 Posted: Posted 16 Days Ago
🎯 Key Responsibilities
- Lead and mentor a team of technical support specialists
- Oversee daily support operations and ticket resolution
- Develop and implement support processes to improve efficiency
- Collaborate with engineering teams on product issues and escalations
- Monitor key performance metrics and customer satisfaction levels
- Drive training programs and knowledge base enhancements
✅ Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field
- 5+ years of experience in technical support or customer-facing roles
- 3+ years of management experience leading technical teams
- Proven track record in managing support for software products
⭐ Preferred Qualifications
- Master's degree in a relevant discipline
- Experience with CAD or design software support
- Knowledge of cloud-based technologies
- Certification in ITIL or similar support frameworks
🛠️ Required Skills
- Strong leadership and team management skills
- Excellent problem-solving and analytical abilities
- Proficiency in customer relationship management
- Technical knowledge of software troubleshooting
- Experience with support tools like Zendesk or Salesforce
- Effective communication, both written and verbal
- Familiarity with Autodesk products (e.g., AutoCAD, Revit)
🎁 Benefits & Perks
- Comprehensive health, dental, and vision insurance
- 401(k) retirement savings plan with company match
- Paid time off and flexible work arrangements
- Professional development opportunities and tuition reimbursement
- Employee stock purchase plan
- Wellness programs and parental leave
Locations
- Portland, OR, United States
Salary
Estimated Salary Rangemedium confidence
140,000 - 200,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong leadership and team management skillsintermediate
- Excellent problem-solving and analytical abilitiesintermediate
- Proficiency in customer relationship managementintermediate
- Technical knowledge of software troubleshootingintermediate
- Experience with support tools like Zendesk or Salesforceintermediate
- Effective communication, both written and verbalintermediate
- Familiarity with Autodesk products (e.g., AutoCAD, Revit)intermediate
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field (experience)
- 5+ years of experience in technical support or customer-facing roles (experience)
- 3+ years of management experience leading technical teams (experience)
- Proven track record in managing support for software products (experience)
Preferred Qualifications
- Master's degree in a relevant discipline (experience)
- Experience with CAD or design software support (experience)
- Knowledge of cloud-based technologies (experience)
- Certification in ITIL or similar support frameworks (experience)
Responsibilities
- Lead and mentor a team of technical support specialists
- Oversee daily support operations and ticket resolution
- Develop and implement support processes to improve efficiency
- Collaborate with engineering teams on product issues and escalations
- Monitor key performance metrics and customer satisfaction levels
- Drive training programs and knowledge base enhancements
Benefits
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) retirement savings plan with company match
- general: Paid time off and flexible work arrangements
- general: Professional development opportunities and tuition reimbursement
- general: Employee stock purchase plan
- general: Wellness programs and parental leave
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Manager @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs