Technical Support Manager
Autodesk
Technical Support Manager
Job Description
Technical Support Manager
📋 Job Overview
The Technical Support Manager role at Autodesk in Japan involves leading a team to deliver exceptional technical support for Autodesk's software products, ensuring customer satisfaction and issue resolution. The position requires managing support operations, mentoring staff, and collaborating with global teams to enhance service quality. This role is pivotal in driving technical excellence and customer success in the Japanese market.
📍 Location: Tokyo, Japan
📅 Posted: Posted Today
🎯 Key Responsibilities
- Lead and mentor a team of technical support engineers in Japan
- Oversee daily support operations, including ticket management and escalations
- Develop and implement support strategies to improve customer satisfaction
- Collaborate with product development and sales teams to address customer feedback
- Monitor team performance metrics and drive continuous improvement
- Ensure compliance with support SLAs and quality standards
- Manage vendor relationships and support resources
✅ Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field
- 5+ years of experience in technical support or customer service management
- 3+ years of experience leading technical support teams
- Fluency in Japanese and English (both written and spoken)
- Experience in the software industry, preferably with CAD or design tools
⭐ Preferred Qualifications
- Master's degree in a relevant field
- Experience with Autodesk products (e.g., AutoCAD, Revit, Maya)
- Knowledge of Japanese IT market and customer support practices
- Certification in project management (e.g., PMP)
- Previous experience in a multinational company
🛠️ Required Skills
- Strong leadership and team management skills
- Excellent problem-solving and analytical abilities
- Proficiency in customer relationship management (CRM) tools
- Technical knowledge of software troubleshooting and diagnostics
- Communication skills in Japanese and English
- Project management and process optimization
- Familiarity with support ticketing systems (e.g., Zendesk, Salesforce)
- Understanding of cloud technologies and SaaS delivery
🎁 Benefits & Perks
- Competitive salary and performance-based bonuses
- Comprehensive health insurance and wellness programs
- Flexible working hours and remote work options
- Professional development opportunities and training
- Employee stock purchase plan
- Paid time off and parental leave
- Relocation assistance for international hires
Locations
- Tokyo, Japan
Salary
Estimated Salary Rangemedium confidence
8,000,000 - 12,000,000 JPY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong leadership and team management skillsintermediate
- Excellent problem-solving and analytical abilitiesintermediate
- Proficiency in customer relationship management (CRM) toolsintermediate
- Technical knowledge of software troubleshooting and diagnosticsintermediate
- Communication skills in Japanese and Englishintermediate
- Project management and process optimizationintermediate
- Familiarity with support ticketing systems (e.g., Zendesk, Salesforce)intermediate
- Understanding of cloud technologies and SaaS deliveryintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field (experience)
- 5+ years of experience in technical support or customer service management (experience)
- 3+ years of experience leading technical support teams (experience)
- Fluency in Japanese and English (both written and spoken) (experience)
- Experience in the software industry, preferably with CAD or design tools (experience)
Preferred Qualifications
- Master's degree in a relevant field (experience)
- Experience with Autodesk products (e.g., AutoCAD, Revit, Maya) (experience)
- Knowledge of Japanese IT market and customer support practices (experience)
- Certification in project management (e.g., PMP) (experience)
- Previous experience in a multinational company (experience)
Responsibilities
- Lead and mentor a team of technical support engineers in Japan
- Oversee daily support operations, including ticket management and escalations
- Develop and implement support strategies to improve customer satisfaction
- Collaborate with product development and sales teams to address customer feedback
- Monitor team performance metrics and drive continuous improvement
- Ensure compliance with support SLAs and quality standards
- Manage vendor relationships and support resources
Benefits
- general: Competitive salary and performance-based bonuses
- general: Comprehensive health insurance and wellness programs
- general: Flexible working hours and remote work options
- general: Professional development opportunities and training
- general: Employee stock purchase plan
- general: Paid time off and parental leave
- general: Relocation assistance for international hires
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Answer 10 quick questions to check your fit for Technical Support Manager @ Autodesk.
10 Questions
~2 Minutes
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Technical Support Manager
Autodesk
Technical Support Manager
Job Description
Technical Support Manager
📋 Job Overview
The Technical Support Manager role at Autodesk in Japan involves leading a team to deliver exceptional technical support for Autodesk's software products, ensuring customer satisfaction and issue resolution. The position requires managing support operations, mentoring staff, and collaborating with global teams to enhance service quality. This role is pivotal in driving technical excellence and customer success in the Japanese market.
📍 Location: Tokyo, Japan
📅 Posted: Posted Today
🎯 Key Responsibilities
- Lead and mentor a team of technical support engineers in Japan
- Oversee daily support operations, including ticket management and escalations
- Develop and implement support strategies to improve customer satisfaction
- Collaborate with product development and sales teams to address customer feedback
- Monitor team performance metrics and drive continuous improvement
- Ensure compliance with support SLAs and quality standards
- Manage vendor relationships and support resources
✅ Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field
- 5+ years of experience in technical support or customer service management
- 3+ years of experience leading technical support teams
- Fluency in Japanese and English (both written and spoken)
- Experience in the software industry, preferably with CAD or design tools
⭐ Preferred Qualifications
- Master's degree in a relevant field
- Experience with Autodesk products (e.g., AutoCAD, Revit, Maya)
- Knowledge of Japanese IT market and customer support practices
- Certification in project management (e.g., PMP)
- Previous experience in a multinational company
🛠️ Required Skills
- Strong leadership and team management skills
- Excellent problem-solving and analytical abilities
- Proficiency in customer relationship management (CRM) tools
- Technical knowledge of software troubleshooting and diagnostics
- Communication skills in Japanese and English
- Project management and process optimization
- Familiarity with support ticketing systems (e.g., Zendesk, Salesforce)
- Understanding of cloud technologies and SaaS delivery
🎁 Benefits & Perks
- Competitive salary and performance-based bonuses
- Comprehensive health insurance and wellness programs
- Flexible working hours and remote work options
- Professional development opportunities and training
- Employee stock purchase plan
- Paid time off and parental leave
- Relocation assistance for international hires
Locations
- Tokyo, Japan
Salary
Estimated Salary Rangemedium confidence
8,000,000 - 12,000,000 JPY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong leadership and team management skillsintermediate
- Excellent problem-solving and analytical abilitiesintermediate
- Proficiency in customer relationship management (CRM) toolsintermediate
- Technical knowledge of software troubleshooting and diagnosticsintermediate
- Communication skills in Japanese and Englishintermediate
- Project management and process optimizationintermediate
- Familiarity with support ticketing systems (e.g., Zendesk, Salesforce)intermediate
- Understanding of cloud technologies and SaaS deliveryintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field (experience)
- 5+ years of experience in technical support or customer service management (experience)
- 3+ years of experience leading technical support teams (experience)
- Fluency in Japanese and English (both written and spoken) (experience)
- Experience in the software industry, preferably with CAD or design tools (experience)
Preferred Qualifications
- Master's degree in a relevant field (experience)
- Experience with Autodesk products (e.g., AutoCAD, Revit, Maya) (experience)
- Knowledge of Japanese IT market and customer support practices (experience)
- Certification in project management (e.g., PMP) (experience)
- Previous experience in a multinational company (experience)
Responsibilities
- Lead and mentor a team of technical support engineers in Japan
- Oversee daily support operations, including ticket management and escalations
- Develop and implement support strategies to improve customer satisfaction
- Collaborate with product development and sales teams to address customer feedback
- Monitor team performance metrics and drive continuous improvement
- Ensure compliance with support SLAs and quality standards
- Manage vendor relationships and support resources
Benefits
- general: Competitive salary and performance-based bonuses
- general: Comprehensive health insurance and wellness programs
- general: Flexible working hours and remote work options
- general: Professional development opportunities and training
- general: Employee stock purchase plan
- general: Paid time off and parental leave
- general: Relocation assistance for international hires
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Manager @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs