Technical Support Specialist AutoCAD
Autodesk
Technical Support Specialist AutoCAD
Job Description
Technical Support Specialist AutoCAD
📋 Job Overview
The Technical Support Specialist for AutoCAD in Poland provides expert technical assistance to users of Autodesk's AutoCAD software, troubleshooting issues and ensuring optimal product performance. The role involves collaborating with global support teams to resolve complex technical queries and contributing to knowledge base resources. This position supports Autodesk's mission to empower users in design and engineering fields through reliable support services.
📍 Location: Kraków, Poland
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Provide technical support for AutoCAD via phone, email, and chat
- Diagnose and resolve software issues related to installation, configuration, and usage
- Document support cases and contribute to the knowledge base
- Escalate complex issues to engineering teams and follow up on resolutions
- Assist in training and onboarding new users
✅ Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related field
- 2+ years of experience in technical support or customer service within software industry
- Proficiency in AutoCAD and related Autodesk products
- Fluency in English and Polish
⭐ Preferred Qualifications
- Experience with CAD/BIM software support
- Knowledge of Windows and macOS operating systems
- Certification in Autodesk products
- Previous experience in a multinational environment
🛠️ Required Skills
- Strong problem-solving and analytical skills
- Excellent communication and customer service skills
- Technical expertise in AutoCAD, DWG files, and CAD workflows
- Familiarity with troubleshooting tools and diagnostic software
- Ability to work in a fast-paced, team-oriented environment
- Multilingual capabilities in English and Polish
🎁 Benefits & Perks
- Competitive salary and performance bonuses
- Comprehensive health insurance coverage
- Paid time off and flexible working hours
- Professional development opportunities and training
- Remote work options and home office setup support
- Employee assistance programs and wellness initiatives
Locations
- Kraków, Poland
Salary
Estimated Salary Rangemedium confidence
45,000 - 65,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong problem-solving and analytical skillsintermediate
- Excellent communication and customer service skillsintermediate
- Technical expertise in AutoCAD, DWG files, and CAD workflowsintermediate
- Familiarity with troubleshooting tools and diagnostic softwareintermediate
- Ability to work in a fast-paced, team-oriented environmentintermediate
- Multilingual capabilities in English and Polishintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related field (experience)
- 2+ years of experience in technical support or customer service within software industry (experience)
- Proficiency in AutoCAD and related Autodesk products (experience)
- Fluency in English and Polish (experience)
Preferred Qualifications
- Experience with CAD/BIM software support (experience)
- Knowledge of Windows and macOS operating systems (experience)
- Certification in Autodesk products (experience)
- Previous experience in a multinational environment (experience)
Responsibilities
- Provide technical support for AutoCAD via phone, email, and chat
- Diagnose and resolve software issues related to installation, configuration, and usage
- Document support cases and contribute to the knowledge base
- Escalate complex issues to engineering teams and follow up on resolutions
- Assist in training and onboarding new users
Benefits
- general: Competitive salary and performance bonuses
- general: Comprehensive health insurance coverage
- general: Paid time off and flexible working hours
- general: Professional development opportunities and training
- general: Remote work options and home office setup support
- general: Employee assistance programs and wellness initiatives
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Specialist AutoCAD @ Autodesk.
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~2 Minutes
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Technical Support Specialist AutoCAD
Autodesk
Technical Support Specialist AutoCAD
Job Description
Technical Support Specialist AutoCAD
📋 Job Overview
The Technical Support Specialist for AutoCAD in Poland provides expert technical assistance to users of Autodesk's AutoCAD software, troubleshooting issues and ensuring optimal product performance. The role involves collaborating with global support teams to resolve complex technical queries and contributing to knowledge base resources. This position supports Autodesk's mission to empower users in design and engineering fields through reliable support services.
📍 Location: Kraków, Poland
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Provide technical support for AutoCAD via phone, email, and chat
- Diagnose and resolve software issues related to installation, configuration, and usage
- Document support cases and contribute to the knowledge base
- Escalate complex issues to engineering teams and follow up on resolutions
- Assist in training and onboarding new users
✅ Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related field
- 2+ years of experience in technical support or customer service within software industry
- Proficiency in AutoCAD and related Autodesk products
- Fluency in English and Polish
⭐ Preferred Qualifications
- Experience with CAD/BIM software support
- Knowledge of Windows and macOS operating systems
- Certification in Autodesk products
- Previous experience in a multinational environment
🛠️ Required Skills
- Strong problem-solving and analytical skills
- Excellent communication and customer service skills
- Technical expertise in AutoCAD, DWG files, and CAD workflows
- Familiarity with troubleshooting tools and diagnostic software
- Ability to work in a fast-paced, team-oriented environment
- Multilingual capabilities in English and Polish
🎁 Benefits & Perks
- Competitive salary and performance bonuses
- Comprehensive health insurance coverage
- Paid time off and flexible working hours
- Professional development opportunities and training
- Remote work options and home office setup support
- Employee assistance programs and wellness initiatives
Locations
- Kraków, Poland
Salary
Estimated Salary Rangemedium confidence
45,000 - 65,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong problem-solving and analytical skillsintermediate
- Excellent communication and customer service skillsintermediate
- Technical expertise in AutoCAD, DWG files, and CAD workflowsintermediate
- Familiarity with troubleshooting tools and diagnostic softwareintermediate
- Ability to work in a fast-paced, team-oriented environmentintermediate
- Multilingual capabilities in English and Polishintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related field (experience)
- 2+ years of experience in technical support or customer service within software industry (experience)
- Proficiency in AutoCAD and related Autodesk products (experience)
- Fluency in English and Polish (experience)
Preferred Qualifications
- Experience with CAD/BIM software support (experience)
- Knowledge of Windows and macOS operating systems (experience)
- Certification in Autodesk products (experience)
- Previous experience in a multinational environment (experience)
Responsibilities
- Provide technical support for AutoCAD via phone, email, and chat
- Diagnose and resolve software issues related to installation, configuration, and usage
- Document support cases and contribute to the knowledge base
- Escalate complex issues to engineering teams and follow up on resolutions
- Assist in training and onboarding new users
Benefits
- general: Competitive salary and performance bonuses
- general: Comprehensive health insurance coverage
- general: Paid time off and flexible working hours
- general: Professional development opportunities and training
- general: Remote work options and home office setup support
- general: Employee assistance programs and wellness initiatives
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Specialist AutoCAD @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs