Technical Support Specialist
Autodesk
Technical Support Specialist
Job Description
Technical Support Specialist
📋 Job Overview
The Technical Support Specialist at Autodesk in Spain provides frontline technical assistance to customers using Autodesk software products. The role involves troubleshooting issues, escalating complex cases, and ensuring high customer satisfaction through effective communication and problem-solving. This position supports the EMEA region, focusing on delivering reliable support services to enhance user experience.
📍 Location: Barcelona, Spain
📅 Posted: Posted 3 Days Ago
🎯 Key Responsibilities
- Provide technical support via phone, email, and chat for Autodesk software issues
- Diagnose and resolve customer problems, escalating to engineering when necessary
- Document support interactions and maintain knowledge base articles
- Collaborate with global support teams to improve processes and product quality
- Monitor support metrics and contribute to customer satisfaction goals
✅ Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 2+ years of experience in technical support or customer service within the software industry
- Fluency in English and Spanish (written and spoken)
- Experience with ticketing systems and CRM tools
⭐ Preferred Qualifications
- Knowledge of Autodesk products such as AutoCAD, Revit, or Maya
- Experience in cloud-based technologies or SaaS support
- Additional European language skills (e.g., French, German)
- ITIL certification or equivalent
🛠️ Required Skills
- Strong problem-solving and analytical skills
- Excellent communication and customer service abilities
- Proficiency in Windows and macOS operating systems
- Familiarity with networking, hardware troubleshooting, and software installation
- Experience with remote desktop tools and diagnostic software
- Ability to work in a fast-paced, team-oriented environment
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health and dental insurance
- Flexible working hours with remote options
- Professional development opportunities and training programs
- Generous paid time off and parental leave
- Employee stock purchase plan and retirement savings
Locations
- Barcelona, Spain
Salary
Estimated Salary Rangemedium confidence
35,000 - 50,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong problem-solving and analytical skillsintermediate
- Excellent communication and customer service abilitiesintermediate
- Proficiency in Windows and macOS operating systemsintermediate
- Familiarity with networking, hardware troubleshooting, and software installationintermediate
- Experience with remote desktop tools and diagnostic softwareintermediate
- Ability to work in a fast-paced, team-oriented environmentintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (experience)
- 2+ years of experience in technical support or customer service within the software industry (experience)
- Fluency in English and Spanish (written and spoken) (experience)
- Experience with ticketing systems and CRM tools (experience)
Preferred Qualifications
- Knowledge of Autodesk products such as AutoCAD, Revit, or Maya (experience)
- Experience in cloud-based technologies or SaaS support (experience)
- Additional European language skills (e.g., French, German) (experience)
- ITIL certification or equivalent (experience)
Responsibilities
- Provide technical support via phone, email, and chat for Autodesk software issues
- Diagnose and resolve customer problems, escalating to engineering when necessary
- Document support interactions and maintain knowledge base articles
- Collaborate with global support teams to improve processes and product quality
- Monitor support metrics and contribute to customer satisfaction goals
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health and dental insurance
- general: Flexible working hours with remote options
- general: Professional development opportunities and training programs
- general: Generous paid time off and parental leave
- general: Employee stock purchase plan and retirement savings
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Specialist @ Autodesk.
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~2 Minutes
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Technical Support Specialist
Autodesk
Technical Support Specialist
Job Description
Technical Support Specialist
📋 Job Overview
The Technical Support Specialist at Autodesk in Spain provides frontline technical assistance to customers using Autodesk software products. The role involves troubleshooting issues, escalating complex cases, and ensuring high customer satisfaction through effective communication and problem-solving. This position supports the EMEA region, focusing on delivering reliable support services to enhance user experience.
📍 Location: Barcelona, Spain
📅 Posted: Posted 3 Days Ago
🎯 Key Responsibilities
- Provide technical support via phone, email, and chat for Autodesk software issues
- Diagnose and resolve customer problems, escalating to engineering when necessary
- Document support interactions and maintain knowledge base articles
- Collaborate with global support teams to improve processes and product quality
- Monitor support metrics and contribute to customer satisfaction goals
✅ Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 2+ years of experience in technical support or customer service within the software industry
- Fluency in English and Spanish (written and spoken)
- Experience with ticketing systems and CRM tools
⭐ Preferred Qualifications
- Knowledge of Autodesk products such as AutoCAD, Revit, or Maya
- Experience in cloud-based technologies or SaaS support
- Additional European language skills (e.g., French, German)
- ITIL certification or equivalent
🛠️ Required Skills
- Strong problem-solving and analytical skills
- Excellent communication and customer service abilities
- Proficiency in Windows and macOS operating systems
- Familiarity with networking, hardware troubleshooting, and software installation
- Experience with remote desktop tools and diagnostic software
- Ability to work in a fast-paced, team-oriented environment
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health and dental insurance
- Flexible working hours with remote options
- Professional development opportunities and training programs
- Generous paid time off and parental leave
- Employee stock purchase plan and retirement savings
Locations
- Barcelona, Spain
Salary
Estimated Salary Rangemedium confidence
35,000 - 50,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong problem-solving and analytical skillsintermediate
- Excellent communication and customer service abilitiesintermediate
- Proficiency in Windows and macOS operating systemsintermediate
- Familiarity with networking, hardware troubleshooting, and software installationintermediate
- Experience with remote desktop tools and diagnostic softwareintermediate
- Ability to work in a fast-paced, team-oriented environmentintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (experience)
- 2+ years of experience in technical support or customer service within the software industry (experience)
- Fluency in English and Spanish (written and spoken) (experience)
- Experience with ticketing systems and CRM tools (experience)
Preferred Qualifications
- Knowledge of Autodesk products such as AutoCAD, Revit, or Maya (experience)
- Experience in cloud-based technologies or SaaS support (experience)
- Additional European language skills (e.g., French, German) (experience)
- ITIL certification or equivalent (experience)
Responsibilities
- Provide technical support via phone, email, and chat for Autodesk software issues
- Diagnose and resolve customer problems, escalating to engineering when necessary
- Document support interactions and maintain knowledge base articles
- Collaborate with global support teams to improve processes and product quality
- Monitor support metrics and contribute to customer satisfaction goals
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health and dental insurance
- general: Flexible working hours with remote options
- general: Professional development opportunities and training programs
- general: Generous paid time off and parental leave
- general: Employee stock purchase plan and retirement savings
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Specialist @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs