Technical Support Specialist Fusion 360 (German speaking)
Autodesk
Technical Support Specialist Fusion 360 (German speaking)
Job Description
Technical Support Specialist Fusion 360 (German speaking)
📋 Job Overview
The Technical Support Specialist for Fusion 360 role at Autodesk involves providing expert technical assistance to German-speaking customers in Poland, focusing on troubleshooting and resolving issues with the Fusion 360 software. The position requires strong communication skills and technical knowledge to ensure high customer satisfaction. This remote-friendly role supports Autodesk's mission to empower innovators through cloud-based design solutions.
📍 Location: Kraków, Poland
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Provide technical support to German-speaking customers via phone, email, and chat
- Diagnose and resolve issues related to Fusion 360 software
- Escalate complex problems to engineering teams when necessary
- Document customer interactions and solutions in the support system
- Contribute to knowledge base articles and support resources
- Collaborate with global support teams to improve processes
✅ Required Qualifications
- Bachelor's degree in Engineering, Computer Science, or a related field
- 2+ years of experience in technical support or customer service
- Fluency in German (written and spoken)
- Proficiency in English
- Experience with CAD/CAM software or manufacturing processes
⭐ Preferred Qualifications
- Experience with Autodesk products, especially Fusion 360
- Knowledge of cloud-based technologies
- Certification in technical support or relevant Autodesk credentials
- Previous experience in a multinational environment
🛠️ Required Skills
- Strong problem-solving and analytical skills
- Excellent communication and customer service skills
- Technical proficiency in software troubleshooting
- Familiarity with Fusion 360, CAD modeling, and simulation tools
- Knowledge of Windows and macOS operating systems
- Ability to work in a fast-paced, team-oriented environment
- Attention to detail and time management
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health and dental insurance
- Retirement savings plan with company matching
- Flexible working hours and remote work options
- Professional development opportunities and training programs
- Paid time off and parental leave
- Employee assistance program and wellness benefits
Locations
- Kraków, Poland
Salary
Estimated Salary Rangemedium confidence
45,000 - 65,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong problem-solving and analytical skillsintermediate
- Excellent communication and customer service skillsintermediate
- Technical proficiency in software troubleshootingintermediate
- Familiarity with Fusion 360, CAD modeling, and simulation toolsintermediate
- Knowledge of Windows and macOS operating systemsintermediate
- Ability to work in a fast-paced, team-oriented environmentintermediate
- Attention to detail and time managementintermediate
Required Qualifications
- Bachelor's degree in Engineering, Computer Science, or a related field (experience)
- 2+ years of experience in technical support or customer service (experience)
- Fluency in German (written and spoken) (experience)
- Proficiency in English (experience)
- Experience with CAD/CAM software or manufacturing processes (experience)
Preferred Qualifications
- Experience with Autodesk products, especially Fusion 360 (experience)
- Knowledge of cloud-based technologies (experience)
- Certification in technical support or relevant Autodesk credentials (experience)
- Previous experience in a multinational environment (experience)
Responsibilities
- Provide technical support to German-speaking customers via phone, email, and chat
- Diagnose and resolve issues related to Fusion 360 software
- Escalate complex problems to engineering teams when necessary
- Document customer interactions and solutions in the support system
- Contribute to knowledge base articles and support resources
- Collaborate with global support teams to improve processes
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health and dental insurance
- general: Retirement savings plan with company matching
- general: Flexible working hours and remote work options
- general: Professional development opportunities and training programs
- general: Paid time off and parental leave
- general: Employee assistance program and wellness benefits
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Specialist Fusion 360 (German speaking) @ Autodesk.
10 Questions
~2 Minutes
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Technical Support Specialist Fusion 360 (German speaking)
Autodesk
Technical Support Specialist Fusion 360 (German speaking)
Job Description
Technical Support Specialist Fusion 360 (German speaking)
📋 Job Overview
The Technical Support Specialist for Fusion 360 role at Autodesk involves providing expert technical assistance to German-speaking customers in Poland, focusing on troubleshooting and resolving issues with the Fusion 360 software. The position requires strong communication skills and technical knowledge to ensure high customer satisfaction. This remote-friendly role supports Autodesk's mission to empower innovators through cloud-based design solutions.
📍 Location: Kraków, Poland
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Provide technical support to German-speaking customers via phone, email, and chat
- Diagnose and resolve issues related to Fusion 360 software
- Escalate complex problems to engineering teams when necessary
- Document customer interactions and solutions in the support system
- Contribute to knowledge base articles and support resources
- Collaborate with global support teams to improve processes
✅ Required Qualifications
- Bachelor's degree in Engineering, Computer Science, or a related field
- 2+ years of experience in technical support or customer service
- Fluency in German (written and spoken)
- Proficiency in English
- Experience with CAD/CAM software or manufacturing processes
⭐ Preferred Qualifications
- Experience with Autodesk products, especially Fusion 360
- Knowledge of cloud-based technologies
- Certification in technical support or relevant Autodesk credentials
- Previous experience in a multinational environment
🛠️ Required Skills
- Strong problem-solving and analytical skills
- Excellent communication and customer service skills
- Technical proficiency in software troubleshooting
- Familiarity with Fusion 360, CAD modeling, and simulation tools
- Knowledge of Windows and macOS operating systems
- Ability to work in a fast-paced, team-oriented environment
- Attention to detail and time management
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health and dental insurance
- Retirement savings plan with company matching
- Flexible working hours and remote work options
- Professional development opportunities and training programs
- Paid time off and parental leave
- Employee assistance program and wellness benefits
Locations
- Kraków, Poland
Salary
Estimated Salary Rangemedium confidence
45,000 - 65,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong problem-solving and analytical skillsintermediate
- Excellent communication and customer service skillsintermediate
- Technical proficiency in software troubleshootingintermediate
- Familiarity with Fusion 360, CAD modeling, and simulation toolsintermediate
- Knowledge of Windows and macOS operating systemsintermediate
- Ability to work in a fast-paced, team-oriented environmentintermediate
- Attention to detail and time managementintermediate
Required Qualifications
- Bachelor's degree in Engineering, Computer Science, or a related field (experience)
- 2+ years of experience in technical support or customer service (experience)
- Fluency in German (written and spoken) (experience)
- Proficiency in English (experience)
- Experience with CAD/CAM software or manufacturing processes (experience)
Preferred Qualifications
- Experience with Autodesk products, especially Fusion 360 (experience)
- Knowledge of cloud-based technologies (experience)
- Certification in technical support or relevant Autodesk credentials (experience)
- Previous experience in a multinational environment (experience)
Responsibilities
- Provide technical support to German-speaking customers via phone, email, and chat
- Diagnose and resolve issues related to Fusion 360 software
- Escalate complex problems to engineering teams when necessary
- Document customer interactions and solutions in the support system
- Contribute to knowledge base articles and support resources
- Collaborate with global support teams to improve processes
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health and dental insurance
- general: Retirement savings plan with company matching
- general: Flexible working hours and remote work options
- general: Professional development opportunities and training programs
- general: Paid time off and parental leave
- general: Employee assistance program and wellness benefits
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Specialist Fusion 360 (German speaking) @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs