Technical Support Specialist/テクニカルサポートスペシャリスト(Evergreen)
Autodesk
Technical Support Specialist/テクニカルサポートスペシャリスト(Evergreen)
Job Description
Technical Support Specialist/テクニカルサポートスペシャリスト(Evergreen)
📋 Job Overview
The Technical Support Specialist role at Autodesk in Japan involves providing expert technical assistance to customers using Autodesk software products. The position focuses on troubleshooting issues, delivering solutions, and ensuring high customer satisfaction through effective communication and problem-solving. As an evergreen posting, it supports ongoing recruitment for this critical support function.
📍 Location: Tokyo, Japan
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Provide technical support via phone, email, and chat to resolve customer issues
- Diagnose and troubleshoot software problems related to Autodesk products
- Document support interactions and escalate complex cases to engineering teams
- Collaborate with global support teams to improve processes and knowledge base
- Educate customers on product features and best practices
✅ Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field
- 2+ years of experience in technical support or customer service
- Proficiency in Japanese and English languages
- Experience with software troubleshooting and customer-facing roles
⭐ Preferred Qualifications
- Experience with Autodesk products (e.g., AutoCAD, Revit, Maya)
- Knowledge of cloud-based technologies and SaaS models
- Certifications in relevant technical areas
- Previous experience in the manufacturing or design industry
🛠️ Required Skills
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Proficiency in Windows and macOS operating systems
- Knowledge of networking, databases, and web technologies
- Customer service orientation and empathy
- Technical writing for documentation and reports
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health insurance and wellness programs
- Flexible work arrangements including remote options
- Professional development opportunities and training
- Employee stock purchase plan and retirement benefits
Locations
- Tokyo, Japan
Salary
Estimated Salary Rangemedium confidence
4,500,000 - 7,000,000 JPY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong problem-solving and analytical skillsintermediate
- Excellent communication and interpersonal skillsintermediate
- Proficiency in Windows and macOS operating systemsintermediate
- Knowledge of networking, databases, and web technologiesintermediate
- Customer service orientation and empathyintermediate
- Technical writing for documentation and reportsintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field (experience)
- 2+ years of experience in technical support or customer service (experience)
- Proficiency in Japanese and English languages (experience)
- Experience with software troubleshooting and customer-facing roles (experience)
Preferred Qualifications
- Experience with Autodesk products (e.g., AutoCAD, Revit, Maya) (experience)
- Knowledge of cloud-based technologies and SaaS models (experience)
- Certifications in relevant technical areas (experience)
- Previous experience in the manufacturing or design industry (experience)
Responsibilities
- Provide technical support via phone, email, and chat to resolve customer issues
- Diagnose and troubleshoot software problems related to Autodesk products
- Document support interactions and escalate complex cases to engineering teams
- Collaborate with global support teams to improve processes and knowledge base
- Educate customers on product features and best practices
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health insurance and wellness programs
- general: Flexible work arrangements including remote options
- general: Professional development opportunities and training
- general: Employee stock purchase plan and retirement benefits
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Specialist/テクニカルサポートスペシャリスト(Evergreen) @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs
Technical Support Specialist/テクニカルサポートスペシャリスト(Evergreen)
Autodesk
Technical Support Specialist/テクニカルサポートスペシャリスト(Evergreen)
Job Description
Technical Support Specialist/テクニカルサポートスペシャリスト(Evergreen)
📋 Job Overview
The Technical Support Specialist role at Autodesk in Japan involves providing expert technical assistance to customers using Autodesk software products. The position focuses on troubleshooting issues, delivering solutions, and ensuring high customer satisfaction through effective communication and problem-solving. As an evergreen posting, it supports ongoing recruitment for this critical support function.
📍 Location: Tokyo, Japan
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Provide technical support via phone, email, and chat to resolve customer issues
- Diagnose and troubleshoot software problems related to Autodesk products
- Document support interactions and escalate complex cases to engineering teams
- Collaborate with global support teams to improve processes and knowledge base
- Educate customers on product features and best practices
✅ Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field
- 2+ years of experience in technical support or customer service
- Proficiency in Japanese and English languages
- Experience with software troubleshooting and customer-facing roles
⭐ Preferred Qualifications
- Experience with Autodesk products (e.g., AutoCAD, Revit, Maya)
- Knowledge of cloud-based technologies and SaaS models
- Certifications in relevant technical areas
- Previous experience in the manufacturing or design industry
🛠️ Required Skills
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Proficiency in Windows and macOS operating systems
- Knowledge of networking, databases, and web technologies
- Customer service orientation and empathy
- Technical writing for documentation and reports
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health insurance and wellness programs
- Flexible work arrangements including remote options
- Professional development opportunities and training
- Employee stock purchase plan and retirement benefits
Locations
- Tokyo, Japan
Salary
Estimated Salary Rangemedium confidence
4,500,000 - 7,000,000 JPY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong problem-solving and analytical skillsintermediate
- Excellent communication and interpersonal skillsintermediate
- Proficiency in Windows and macOS operating systemsintermediate
- Knowledge of networking, databases, and web technologiesintermediate
- Customer service orientation and empathyintermediate
- Technical writing for documentation and reportsintermediate
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field (experience)
- 2+ years of experience in technical support or customer service (experience)
- Proficiency in Japanese and English languages (experience)
- Experience with software troubleshooting and customer-facing roles (experience)
Preferred Qualifications
- Experience with Autodesk products (e.g., AutoCAD, Revit, Maya) (experience)
- Knowledge of cloud-based technologies and SaaS models (experience)
- Certifications in relevant technical areas (experience)
- Previous experience in the manufacturing or design industry (experience)
Responsibilities
- Provide technical support via phone, email, and chat to resolve customer issues
- Diagnose and troubleshoot software problems related to Autodesk products
- Document support interactions and escalate complex cases to engineering teams
- Collaborate with global support teams to improve processes and knowledge base
- Educate customers on product features and best practices
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health insurance and wellness programs
- general: Flexible work arrangements including remote options
- general: Professional development opportunities and training
- general: Employee stock purchase plan and retirement benefits
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Specialist/テクニカルサポートスペシャリスト(Evergreen) @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs