Territory Customer Success Advisor, ANZ
Autodesk
Territory Customer Success Advisor, ANZ
Job Description
Territory Customer Success Advisor, ANZ
📋 Job Overview
The Territory Customer Success Advisor for ANZ at Autodesk drives customer success by managing relationships with key accounts in the Australia and New Zealand region. Based in North Sydney, NSW, the role focuses on ensuring customer satisfaction, adoption of Autodesk products, and achieving renewal and expansion goals. This position plays a critical part in the APAC team by providing proactive support and strategic guidance to territory customers.
📍 Location: APAC - Australia - NSW - North Sydney - 1 Denison, APAC - Australia - NSW - North Sydney - 1 Denison
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Build and maintain strong relationships with assigned territory customers
- Drive product adoption and usage to maximize customer value
- Identify opportunities for upsell, cross-sell, and renewals
- Collaborate with sales and support teams to resolve customer issues
- Conduct regular business reviews and provide success metrics
- Monitor customer health and mitigate risks of churn
✅ Required Qualifications
- Bachelor's degree in Business, Marketing, or related field
- 3+ years of experience in customer success, account management, or sales support
- Proven track record in SaaS or software industry
- Experience working with enterprise customers in ANZ region
⭐ Preferred Qualifications
- Experience with Autodesk products or similar design software
- Knowledge of the ANZ market and construction/manufacturing industries
- CRM experience, particularly Salesforce
- Advanced degree or certifications in customer success
🛠️ Required Skills
- Strong communication and relationship-building skills
- Analytical skills for customer health metrics
- Proficiency in CRM tools like Salesforce
- Understanding of SaaS metrics and customer lifecycle
- Problem-solving and stakeholder management
- Technical aptitude with design and engineering software
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health and wellness benefits
- Flexible working arrangements including hybrid model
- Professional development opportunities and training
- Generous parental leave and employee assistance programs
- Access to Autodesk's global employee discounts and perks
Locations
- APAC - Australia - NSW - North Sydney - 1 Denison, APAC - Australia - NSW - North Sydney - 1 Denison
Salary
Estimated Salary Rangemedium confidence
90,000 - 130,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong communication and relationship-building skillsintermediate
- Analytical skills for customer health metricsintermediate
- Proficiency in CRM tools like Salesforceintermediate
- Understanding of SaaS metrics and customer lifecycleintermediate
- Problem-solving and stakeholder managementintermediate
- Technical aptitude with design and engineering softwareintermediate
Required Qualifications
- Bachelor's degree in Business, Marketing, or related field (experience)
- 3+ years of experience in customer success, account management, or sales support (experience)
- Proven track record in SaaS or software industry (experience)
- Experience working with enterprise customers in ANZ region (experience)
Preferred Qualifications
- Experience with Autodesk products or similar design software (experience)
- Knowledge of the ANZ market and construction/manufacturing industries (experience)
- CRM experience, particularly Salesforce (experience)
- Advanced degree or certifications in customer success (experience)
Responsibilities
- Build and maintain strong relationships with assigned territory customers
- Drive product adoption and usage to maximize customer value
- Identify opportunities for upsell, cross-sell, and renewals
- Collaborate with sales and support teams to resolve customer issues
- Conduct regular business reviews and provide success metrics
- Monitor customer health and mitigate risks of churn
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health and wellness benefits
- general: Flexible working arrangements including hybrid model
- general: Professional development opportunities and training
- general: Generous parental leave and employee assistance programs
- general: Access to Autodesk's global employee discounts and perks
Tags & Categories
Answer 10 quick questions to check your fit for Territory Customer Success Advisor, ANZ @ Autodesk.
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Territory Customer Success Advisor, ANZ
Autodesk
Territory Customer Success Advisor, ANZ
Job Description
Territory Customer Success Advisor, ANZ
📋 Job Overview
The Territory Customer Success Advisor for ANZ at Autodesk drives customer success by managing relationships with key accounts in the Australia and New Zealand region. Based in North Sydney, NSW, the role focuses on ensuring customer satisfaction, adoption of Autodesk products, and achieving renewal and expansion goals. This position plays a critical part in the APAC team by providing proactive support and strategic guidance to territory customers.
📍 Location: APAC - Australia - NSW - North Sydney - 1 Denison, APAC - Australia - NSW - North Sydney - 1 Denison
📅 Posted: Posted 30+ Days Ago
🎯 Key Responsibilities
- Build and maintain strong relationships with assigned territory customers
- Drive product adoption and usage to maximize customer value
- Identify opportunities for upsell, cross-sell, and renewals
- Collaborate with sales and support teams to resolve customer issues
- Conduct regular business reviews and provide success metrics
- Monitor customer health and mitigate risks of churn
✅ Required Qualifications
- Bachelor's degree in Business, Marketing, or related field
- 3+ years of experience in customer success, account management, or sales support
- Proven track record in SaaS or software industry
- Experience working with enterprise customers in ANZ region
⭐ Preferred Qualifications
- Experience with Autodesk products or similar design software
- Knowledge of the ANZ market and construction/manufacturing industries
- CRM experience, particularly Salesforce
- Advanced degree or certifications in customer success
🛠️ Required Skills
- Strong communication and relationship-building skills
- Analytical skills for customer health metrics
- Proficiency in CRM tools like Salesforce
- Understanding of SaaS metrics and customer lifecycle
- Problem-solving and stakeholder management
- Technical aptitude with design and engineering software
🎁 Benefits & Perks
- Competitive salary and performance-based incentives
- Comprehensive health and wellness benefits
- Flexible working arrangements including hybrid model
- Professional development opportunities and training
- Generous parental leave and employee assistance programs
- Access to Autodesk's global employee discounts and perks
Locations
- APAC - Australia - NSW - North Sydney - 1 Denison, APAC - Australia - NSW - North Sydney - 1 Denison
Salary
Estimated Salary Rangemedium confidence
90,000 - 130,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong communication and relationship-building skillsintermediate
- Analytical skills for customer health metricsintermediate
- Proficiency in CRM tools like Salesforceintermediate
- Understanding of SaaS metrics and customer lifecycleintermediate
- Problem-solving and stakeholder managementintermediate
- Technical aptitude with design and engineering softwareintermediate
Required Qualifications
- Bachelor's degree in Business, Marketing, or related field (experience)
- 3+ years of experience in customer success, account management, or sales support (experience)
- Proven track record in SaaS or software industry (experience)
- Experience working with enterprise customers in ANZ region (experience)
Preferred Qualifications
- Experience with Autodesk products or similar design software (experience)
- Knowledge of the ANZ market and construction/manufacturing industries (experience)
- CRM experience, particularly Salesforce (experience)
- Advanced degree or certifications in customer success (experience)
Responsibilities
- Build and maintain strong relationships with assigned territory customers
- Drive product adoption and usage to maximize customer value
- Identify opportunities for upsell, cross-sell, and renewals
- Collaborate with sales and support teams to resolve customer issues
- Conduct regular business reviews and provide success metrics
- Monitor customer health and mitigate risks of churn
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health and wellness benefits
- general: Flexible working arrangements including hybrid model
- general: Professional development opportunities and training
- general: Generous parental leave and employee assistance programs
- general: Access to Autodesk's global employee discounts and perks
Tags & Categories
Answer 10 quick questions to check your fit for Territory Customer Success Advisor, ANZ @ Autodesk.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs