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Territory Customer Success Advisor, ANZ

Autodesk

Customer Support and Service Jobs

Territory Customer Success Advisor, ANZ

full-timePosted: Dec 11, 2025

Job Description

Territory Customer Success Advisor, ANZ

๐Ÿ“‹ Job Overview

The Territory Customer Success Advisor for ANZ at Autodesk drives customer success by managing relationships with key accounts in the Australia and New Zealand region. Based in North Sydney, NSW, the role focuses on ensuring customer satisfaction, adoption of Autodesk products, and achieving renewal and expansion goals. This position plays a critical part in the APAC team by providing proactive support and strategic guidance to territory customers.

๐Ÿ“ Location: APAC - Australia - NSW - North Sydney - 1 Denison, APAC - Australia - NSW - North Sydney - 1 Denison

๐Ÿ“… Posted: Posted 30+ Days Ago

๐ŸŽฏ Key Responsibilities

  • Build and maintain strong relationships with assigned territory customers
  • Drive product adoption and usage to maximize customer value
  • Identify opportunities for upsell, cross-sell, and renewals
  • Collaborate with sales and support teams to resolve customer issues
  • Conduct regular business reviews and provide success metrics
  • Monitor customer health and mitigate risks of churn

โœ… Required Qualifications

  • Bachelor's degree in Business, Marketing, or related field
  • 3+ years of experience in customer success, account management, or sales support
  • Proven track record in SaaS or software industry
  • Experience working with enterprise customers in ANZ region

โญ Preferred Qualifications

  • Experience with Autodesk products or similar design software
  • Knowledge of the ANZ market and construction/manufacturing industries
  • CRM experience, particularly Salesforce
  • Advanced degree or certifications in customer success

๐Ÿ› ๏ธ Required Skills

  • Strong communication and relationship-building skills
  • Analytical skills for customer health metrics
  • Proficiency in CRM tools like Salesforce
  • Understanding of SaaS metrics and customer lifecycle
  • Problem-solving and stakeholder management
  • Technical aptitude with design and engineering software

๐ŸŽ Benefits & Perks

  • Competitive salary and performance-based incentives
  • Comprehensive health and wellness benefits
  • Flexible working arrangements including hybrid model
  • Professional development opportunities and training
  • Generous parental leave and employee assistance programs
  • Access to Autodesk's global employee discounts and perks

Locations

  • APAC - Australia - NSW - North Sydney - 1 Denison, APAC - Australia - NSW - North Sydney - 1 Denison

Salary

Estimated Salary Rangemedium confidence

90,000 - 130,000 USD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Strong communication and relationship-building skillsintermediate
  • Analytical skills for customer health metricsintermediate
  • Proficiency in CRM tools like Salesforceintermediate
  • Understanding of SaaS metrics and customer lifecycleintermediate
  • Problem-solving and stakeholder managementintermediate
  • Technical aptitude with design and engineering softwareintermediate

Required Qualifications

  • Bachelor's degree in Business, Marketing, or related field (experience)
  • 3+ years of experience in customer success, account management, or sales support (experience)
  • Proven track record in SaaS or software industry (experience)
  • Experience working with enterprise customers in ANZ region (experience)

Preferred Qualifications

  • Experience with Autodesk products or similar design software (experience)
  • Knowledge of the ANZ market and construction/manufacturing industries (experience)
  • CRM experience, particularly Salesforce (experience)
  • Advanced degree or certifications in customer success (experience)

Responsibilities

  • Build and maintain strong relationships with assigned territory customers
  • Drive product adoption and usage to maximize customer value
  • Identify opportunities for upsell, cross-sell, and renewals
  • Collaborate with sales and support teams to resolve customer issues
  • Conduct regular business reviews and provide success metrics
  • Monitor customer health and mitigate risks of churn

Benefits

  • general: Competitive salary and performance-based incentives
  • general: Comprehensive health and wellness benefits
  • general: Flexible working arrangements including hybrid model
  • general: Professional development opportunities and training
  • general: Generous parental leave and employee assistance programs
  • general: Access to Autodesk's global employee discounts and perks

Target Your Resume for "Territory Customer Success Advisor, ANZ" , Autodesk

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Format & readability score

Tags & Categories

AutodeskAPAC - Australia - NSW - North Sydney - 1 DenisonAPAC - Australia - NSW - North Sydney - 1 DenisonTechnologySoftware

Answer 10 quick questions to check your fit for Territory Customer Success Advisor, ANZ @ Autodesk.

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10 Questions
~2 Minutes
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Autodesk logo

Territory Customer Success Advisor, ANZ

Autodesk

Customer Support and Service Jobs

Territory Customer Success Advisor, ANZ

full-timePosted: Dec 11, 2025

Job Description

Territory Customer Success Advisor, ANZ

๐Ÿ“‹ Job Overview

The Territory Customer Success Advisor for ANZ at Autodesk drives customer success by managing relationships with key accounts in the Australia and New Zealand region. Based in North Sydney, NSW, the role focuses on ensuring customer satisfaction, adoption of Autodesk products, and achieving renewal and expansion goals. This position plays a critical part in the APAC team by providing proactive support and strategic guidance to territory customers.

๐Ÿ“ Location: APAC - Australia - NSW - North Sydney - 1 Denison, APAC - Australia - NSW - North Sydney - 1 Denison

๐Ÿ“… Posted: Posted 30+ Days Ago

๐ŸŽฏ Key Responsibilities

  • Build and maintain strong relationships with assigned territory customers
  • Drive product adoption and usage to maximize customer value
  • Identify opportunities for upsell, cross-sell, and renewals
  • Collaborate with sales and support teams to resolve customer issues
  • Conduct regular business reviews and provide success metrics
  • Monitor customer health and mitigate risks of churn

โœ… Required Qualifications

  • Bachelor's degree in Business, Marketing, or related field
  • 3+ years of experience in customer success, account management, or sales support
  • Proven track record in SaaS or software industry
  • Experience working with enterprise customers in ANZ region

โญ Preferred Qualifications

  • Experience with Autodesk products or similar design software
  • Knowledge of the ANZ market and construction/manufacturing industries
  • CRM experience, particularly Salesforce
  • Advanced degree or certifications in customer success

๐Ÿ› ๏ธ Required Skills

  • Strong communication and relationship-building skills
  • Analytical skills for customer health metrics
  • Proficiency in CRM tools like Salesforce
  • Understanding of SaaS metrics and customer lifecycle
  • Problem-solving and stakeholder management
  • Technical aptitude with design and engineering software

๐ŸŽ Benefits & Perks

  • Competitive salary and performance-based incentives
  • Comprehensive health and wellness benefits
  • Flexible working arrangements including hybrid model
  • Professional development opportunities and training
  • Generous parental leave and employee assistance programs
  • Access to Autodesk's global employee discounts and perks

Locations

  • APAC - Australia - NSW - North Sydney - 1 Denison, APAC - Australia - NSW - North Sydney - 1 Denison

Salary

Estimated Salary Rangemedium confidence

90,000 - 130,000 USD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Strong communication and relationship-building skillsintermediate
  • Analytical skills for customer health metricsintermediate
  • Proficiency in CRM tools like Salesforceintermediate
  • Understanding of SaaS metrics and customer lifecycleintermediate
  • Problem-solving and stakeholder managementintermediate
  • Technical aptitude with design and engineering softwareintermediate

Required Qualifications

  • Bachelor's degree in Business, Marketing, or related field (experience)
  • 3+ years of experience in customer success, account management, or sales support (experience)
  • Proven track record in SaaS or software industry (experience)
  • Experience working with enterprise customers in ANZ region (experience)

Preferred Qualifications

  • Experience with Autodesk products or similar design software (experience)
  • Knowledge of the ANZ market and construction/manufacturing industries (experience)
  • CRM experience, particularly Salesforce (experience)
  • Advanced degree or certifications in customer success (experience)

Responsibilities

  • Build and maintain strong relationships with assigned territory customers
  • Drive product adoption and usage to maximize customer value
  • Identify opportunities for upsell, cross-sell, and renewals
  • Collaborate with sales and support teams to resolve customer issues
  • Conduct regular business reviews and provide success metrics
  • Monitor customer health and mitigate risks of churn

Benefits

  • general: Competitive salary and performance-based incentives
  • general: Comprehensive health and wellness benefits
  • general: Flexible working arrangements including hybrid model
  • general: Professional development opportunities and training
  • general: Generous parental leave and employee assistance programs
  • general: Access to Autodesk's global employee discounts and perks

Target Your Resume for "Territory Customer Success Advisor, ANZ" , Autodesk

Get personalized recommendations to optimize your resume specifically for Territory Customer Success Advisor, ANZ. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Territory Customer Success Advisor, ANZ" , Autodesk

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

AutodeskAPAC - Australia - NSW - North Sydney - 1 DenisonAPAC - Australia - NSW - North Sydney - 1 DenisonTechnologySoftware

Answer 10 quick questions to check your fit for Territory Customer Success Advisor, ANZ @ Autodesk.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.