OPERATIONS TECHNICIAN - Careers at AutoZone
AutoZone
OPERATIONS TECHNICIAN - Careers at AutoZone
Job Description
Position Summary:
Provides second level support for AutoZone Store Technical Support concerning store system issues. Handles problems of a sensitive nature or that require extensive research to resolve. Provides phone resolution, hardware replacement and dispatch of on-site technician if necessary.
Job Responsibilities- Other duties may be assigned:
• Provides phone resolution, troubleshoot, configures, and verify operation status of devices, and store specific system.
• Handles problems of sensitive nature or requiring extensive research to resolve.
• Follows documented escalation procedures when needed and thoroughly document all activities in tickets.
• Provide superior service through fast and prompt interaction with other groups of support.
Skills and Requirements:
• Level of formal education: A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.
• Area of study: Information Technologies / Computer Science
• Years of experience: One to two years.
• Type of experience: Experience as Customer Contact Specialist / Technical Support / Customer service
• Special certifications or technical skills: Fluent in English and Spanish
• Other/preferred: LINUX, MS Office, MySQL. Portuguese is Desirable.
Locations
- Chihuahua, CHIH, Mexico
Salary
47,250 - 60,500 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Equipment Maintenanceintermediate
- Inventory Managementintermediate
- Troubleshootingintermediate
- Data Analysisbeginner
- Forklift Operationintermediate
- Safety Complianceadvanced
Required Qualifications
- 1+ years in warehouse or operations environment (experience)
- Forklift certification (certification)
- High school diploma or equivalent (degree)
Preferred Qualifications
- Experience in automotive parts distribution (experience)
- OSHA safety training (certification)
- Knowledge of WMS (Warehouse Management Systems) (experience)
Responsibilities
- Conduct routine maintenance and inspections on operational equipment
- Monitor inventory accuracy and assist in cycle counts
- Troubleshoot and resolve equipment malfunctions promptly
- Ensure compliance with safety protocols and standards
- Collaborate with team to optimize workflow processes
- Support loading/unloading of shipments and organize storage
Benefits
- Health: Comprehensive medical, dental, and vision insurance
- Retirement: 401(k) with company match
- Paid Time Off: Generous PTO and holiday pay
- Education: Tuition reimbursement and training programs
- Discounts: Employee discounts on AutoZone products
- General: Career advancement opportunities and performance bonuses
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Answer 10 quick questions to check your fit for OPERATIONS TECHNICIAN - Careers at AutoZone @ AutoZone.
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OPERATIONS TECHNICIAN - Careers at AutoZone
AutoZone
OPERATIONS TECHNICIAN - Careers at AutoZone
Job Description
Position Summary:
Provides second level support for AutoZone Store Technical Support concerning store system issues. Handles problems of a sensitive nature or that require extensive research to resolve. Provides phone resolution, hardware replacement and dispatch of on-site technician if necessary.
Job Responsibilities- Other duties may be assigned:
• Provides phone resolution, troubleshoot, configures, and verify operation status of devices, and store specific system.
• Handles problems of sensitive nature or requiring extensive research to resolve.
• Follows documented escalation procedures when needed and thoroughly document all activities in tickets.
• Provide superior service through fast and prompt interaction with other groups of support.
Skills and Requirements:
• Level of formal education: A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.
• Area of study: Information Technologies / Computer Science
• Years of experience: One to two years.
• Type of experience: Experience as Customer Contact Specialist / Technical Support / Customer service
• Special certifications or technical skills: Fluent in English and Spanish
• Other/preferred: LINUX, MS Office, MySQL. Portuguese is Desirable.
Locations
- Chihuahua, CHIH, Mexico
Salary
47,250 - 60,500 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Equipment Maintenanceintermediate
- Inventory Managementintermediate
- Troubleshootingintermediate
- Data Analysisbeginner
- Forklift Operationintermediate
- Safety Complianceadvanced
Required Qualifications
- 1+ years in warehouse or operations environment (experience)
- Forklift certification (certification)
- High school diploma or equivalent (degree)
Preferred Qualifications
- Experience in automotive parts distribution (experience)
- OSHA safety training (certification)
- Knowledge of WMS (Warehouse Management Systems) (experience)
Responsibilities
- Conduct routine maintenance and inspections on operational equipment
- Monitor inventory accuracy and assist in cycle counts
- Troubleshoot and resolve equipment malfunctions promptly
- Ensure compliance with safety protocols and standards
- Collaborate with team to optimize workflow processes
- Support loading/unloading of shipments and organize storage
Benefits
- Health: Comprehensive medical, dental, and vision insurance
- Retirement: 401(k) with company match
- Paid Time Off: Generous PTO and holiday pay
- Education: Tuition reimbursement and training programs
- Discounts: Employee discounts on AutoZone products
- General: Career advancement opportunities and performance bonuses
Tags & Categories
Answer 10 quick questions to check your fit for OPERATIONS TECHNICIAN - Careers at AutoZone @ AutoZone.
Related Books and Jobs