AutoZone's Territory Sales Manager (TSM) maintains strong relationships with current and existing Commercial customers while obtaining new business with shop owners in the designated territory. A TSM exceeds customer's expectation by delivering WOW! Customer Service to all AZ Commercial accounts by Living the Pledge everyday.

Responsibilities

• Grows loyalty and trust with customers
• Maintains adequate sales numbers, ensuring that Commercial customers are taken care of by Mobile Sales Reps and Commercial Managers are responding to customer complaints
• Oversees the customer service, sales and general workings of the stores within their territory.
• Motivates and lead Commercial team to achieve the sales target, as well as, increase the profitability of the company
• Partners with Operations management to ensure a solid customer experience from sales call, to customer call, to fulfillment
• Develops market analysis and action plans for commercial accounts
• Develops, maintains, and revises key customer plans
• Motivates Commercial AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits.
• Visits commercial accounts and ensures accounts are serviced and deliveries are made as promised
• Identifies new opportunities within the market, develops new accounts through face to face and telephone contact with potential customers
• Ensures all company policies, and loss prevention procedures are followed
• Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)
• Complies with safe driving rules and procedures and ensures all Commercial Zoners have approved driver status
• Properly maintains vehicle(s) and takes the necessary steps to report vehicle maintenance issues.
• Follows proper accident procedures
• Provides feedback regarding AutoZoner performance
• Addresses commercial customer concerns and resolves them with a goal of turning a complaint into a compliment
• Ensure all stocking programs are stocked each week per policy
• Ability to work all the hours (of operation) that we are open for business
• Performs other related duties as required

Qualifications

What We’re Looking For  

• Minimum 3 years of outside sales experience (automotive industry preferred)
• Experience managing or leading teams (direct or indirect)
• Strong communication, negotiation, and organizational skills
• Ability to travel at least 50% of the time, including overnight travel
• Understanding of sales metrics, customer development plans, and profitability analysis
• Proven integrity, passion, and drive for success

You’ll Go the Extra Mile If You Have  

• Automotive industry experience or technical product knowledge
• Familiarity with commercial account management tools or CRM systems
• Experience developing and executing territory growth strategies
• Ability to coach and mentor sales teams to peak performance
• Strong customer service orientation and problem-solving skills