Department Overview

AutoZone’s Commercial Sales team is dedicated to delivering exceptional service and driving growth across our network of commercial accounts. This team builds lasting relationships with automotive professionals, shop owners, and commercial customers by providing reliable parts delivery, expert support, and personalized service that sets AutoZone apart.

Role at a Glance

As a Territory Sales Manager, you’ll oversee the commercial performance of multiple stores, lead and motivate sales teams, and ensure that every commercial customer receives WOW! Customer Service. You’ll develop market strategies, manage key accounts, and partner with operations to drive profitability and customer satisfaction. This role requires strong leadership, sales acumen, and a commitment to excellence. 

Responsibilities

Customer Relationship Management

• Build loyalty and trust with current and prospective commercial customers
• Visit accounts regularly to ensure service quality and timely deliveries
• Address customer concerns and turn complaints into compliments

Sales Leadership & Strategy

• Drive sales growth and profitability across the territory
• Motivate and lead Commercial Managers and Mobile Sales Reps to achieve targets
• Develop market analysis and action plans for commercial accounts
• Identify new business opportunities through face-to-face and phone outreach

Operational Excellence

• Partner with Operations to ensure smooth customer experience from order to fulfillment
• Ensure stocking programs are maintained weekly per policy
• Monitor store performance and provide feedback to improve service and productivity

Team Management & Safety

• Lead and coach Commercial AutoZoners to deliver WOW! Customer Service
• Ensure compliance with company policies, loss prevention, and safe driving procedures
• Maintain a safe working environment and enforce PPE usage
• Properly maintain company vehicle and report maintenance issues

Reporting & Compliance

• Analyze sales reports and take appropriate action
• Understand and apply P&L and gross profit principles
• Follow accident procedures and ensure driver status compliance 

Qualifications

What We’re Looking For  

• Minimum 3 years of outside sales experience (automotive industry preferred)
• Experience managing or leading teams (direct or indirect)
• Strong communication, negotiation, and organizational skills
• Ability to travel at least 50% of the time, including overnight travel
• Understanding of sales metrics, customer development plans, and profitability analysis
• Proven integrity, passion, and drive for success

You’ll Go the Extra Mile If You Have  

• Automotive industry experience or technical product knowledge
• Familiarity with commercial account management tools or CRM systems
• Experience developing and executing territory growth strategies
• Ability to coach and mentor sales teams to peak performance
• Strong customer service orientation and problem-solving skills