Job ID: 9982

Entity: AXA Hong Kong

Responsibilities:

• Assist management to support the claims team in daily claims operation, enquiry, and continuous claims process improvement
• Assess and approve complicated claims
• Monitor and control daily operations to be carried out smoothly
• To ensure delivery of agreed service standards
• To handle enquiries from distribution enquiry team, customer enquiry teams and complaint team
• Review staff performance, develop and monitor plan for staff development
• Drive and oversee plans for system modifications and to continue meeting, improving and anticipating customer needs and developing relationship with agency force
• Implement continuous claims process improvement to strive for operational efficiency
• Provide training to claim colleagues and other internal staff so as to uplift their claims knowledge
• Review and revise internal claims manuals, guidelines and practices
• To assist in all operational and project issues

Qualifications:

• University graduate or above with FLMI or equivalent
• At least 8-years' experience in Claims with at least 3 years in management position
• Strong technical skills and knowledge of Claims
• Customer Centric minded and good communication skill
• Result-oriented, self-motivated, patient, cheerful and positive
• High emotional maturity and able to work under pressure
• Excellent command of both written and spoken English and Chinese, Mandarin is an advantage
• Candidates with less experience will be considered as Assistant Manager. 

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits) , Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).