Complaints Handler
AXA
Complaints Handler
Job Description
Job ID: 11415
Entity: AXA Partners
Join Our Team as a Travel Claims Handler
Are you passionate about delivering excellent customer service and solving challenges efficiently? Do you speak Italian or French fluently? This is your opportunity to be part of an organization committed to customer experience and continuous improvement.
What you’ll be doing:
- Manage complaints and requests from internal and external clients within the travel sector.
- Register, control, and resolve incidents collaboratively with other impacted departments.
- Ensure compliance with SLAs established by clients and regulatory authorities.
- Identify areas for improvement through root cause analysis, focusing on the Customer First value.
- Collaborate with the Customer Experience team to enhance processes and services.
- Perform other duties related to the evolution of the role and organization.
What you’ll bring:
- High school diploma or equivalent.
- Fluent in Italian or French and Spanish, both spoken and written.
- 0 to 2 years of experience in customer service or related roles.
- Previous experience in claims management and technical knowledge is a plus.
- Proficiency in digital tools such as Microsoft Office (Word, Excel, SharePoint) and other digital platforms.
- Customer-driven attitude, proactive, and problem-solving mindset.
- Ability to work well in a team and a focus on continuous improvement.
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa
Who we are:
We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.
Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)
Locations
- C/.Tarragona, 161 1º planta, BARCELONA, Spain 08014
Salary
26,000 - 35,000 EUR / yearly
Skills Required
- Fluent in Italian or French and Spanish, both spoken and written.intermediate
- Proficiency in digital tools such as Microsoft Office (Word, Excel, SharePoint) and other digital platforms.intermediate
- Customer-driven attitude, proactive, and problem-solving mindset.intermediate
- Ability to work well in a team and a focus on continuous improvement.intermediate
Required Qualifications
- High school diploma or equivalent. (experience)
- Fluent in Italian or French and Spanish, both spoken and written. (experience)
- 0 to 2 years of experience in customer service or related roles. (experience)
- Proficiency in digital tools such as Microsoft Office (Word, Excel, SharePoint) and other digital platforms. (experience)
- Customer-driven attitude, proactive, and problem-solving mindset. (experience)
- Ability to work well in a team and a focus on continuous improvement. (experience)
Preferred Qualifications
- Previous experience in claims management and technical knowledge is a plus. (experience)
Responsibilities
- Manage complaints and requests from internal and external clients within the travel sector.
- Register, control, and resolve incidents collaboratively with other impacted departments.
- Ensure compliance with SLAs established by clients and regulatory authorities.
- Identify areas for improvement through root cause analysis, focusing on the Customer First value.
- Collaborate with the Customer Experience team to enhance processes and services.
- Perform other duties related to the evolution of the role and organization.
Benefits
- general: Equal Opportunities Employer
- general: Adjustments for long-term conditions or disabilities during application or interview
- general: Plant a tree for every new recruit (with a permanent contract)
Answer 10 quick questions to check your fit for Complaints Handler @ AXA.
Complaints Handler
AXA
Complaints Handler
Job Description
Job ID: 11415
Entity: AXA Partners
Join Our Team as a Travel Claims Handler
Are you passionate about delivering excellent customer service and solving challenges efficiently? Do you speak Italian or French fluently? This is your opportunity to be part of an organization committed to customer experience and continuous improvement.
What you’ll be doing:
- Manage complaints and requests from internal and external clients within the travel sector.
- Register, control, and resolve incidents collaboratively with other impacted departments.
- Ensure compliance with SLAs established by clients and regulatory authorities.
- Identify areas for improvement through root cause analysis, focusing on the Customer First value.
- Collaborate with the Customer Experience team to enhance processes and services.
- Perform other duties related to the evolution of the role and organization.
What you’ll bring:
- High school diploma or equivalent.
- Fluent in Italian or French and Spanish, both spoken and written.
- 0 to 2 years of experience in customer service or related roles.
- Previous experience in claims management and technical knowledge is a plus.
- Proficiency in digital tools such as Microsoft Office (Word, Excel, SharePoint) and other digital platforms.
- Customer-driven attitude, proactive, and problem-solving mindset.
- Ability to work well in a team and a focus on continuous improvement.
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa
Who we are:
We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.
Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)
Locations
- C/.Tarragona, 161 1º planta, BARCELONA, Spain 08014
Salary
26,000 - 35,000 EUR / yearly
Skills Required
- Fluent in Italian or French and Spanish, both spoken and written.intermediate
- Proficiency in digital tools such as Microsoft Office (Word, Excel, SharePoint) and other digital platforms.intermediate
- Customer-driven attitude, proactive, and problem-solving mindset.intermediate
- Ability to work well in a team and a focus on continuous improvement.intermediate
Required Qualifications
- High school diploma or equivalent. (experience)
- Fluent in Italian or French and Spanish, both spoken and written. (experience)
- 0 to 2 years of experience in customer service or related roles. (experience)
- Proficiency in digital tools such as Microsoft Office (Word, Excel, SharePoint) and other digital platforms. (experience)
- Customer-driven attitude, proactive, and problem-solving mindset. (experience)
- Ability to work well in a team and a focus on continuous improvement. (experience)
Preferred Qualifications
- Previous experience in claims management and technical knowledge is a plus. (experience)
Responsibilities
- Manage complaints and requests from internal and external clients within the travel sector.
- Register, control, and resolve incidents collaboratively with other impacted departments.
- Ensure compliance with SLAs established by clients and regulatory authorities.
- Identify areas for improvement through root cause analysis, focusing on the Customer First value.
- Collaborate with the Customer Experience team to enhance processes and services.
- Perform other duties related to the evolution of the role and organization.
Benefits
- general: Equal Opportunities Employer
- general: Adjustments for long-term conditions or disabilities during application or interview
- general: Plant a tree for every new recruit (with a permanent contract)
Answer 10 quick questions to check your fit for Complaints Handler @ AXA.