Job ID: 13292

Entity: AXA UK

We’re looking for a positive and passionate Counter Fraud Investigator to help combat the criminal activities within the insurance industry. Our successes directly contribute to our customers premiums, keeping AXA a market-leading insurance provider.

As a Counter Fraud Investigator, you’ll manage investigations and provide expertise and guidance with technical complex matters, in an ethical and professional manner. You’ll employ best practice and key investigative competencies to minimise the company’s exposure to fraud.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

What you’ll be doing:

• Detecting, defending and deterring Commercial motor claims fraud against the group to include suppliers, customers and third parties.
• Managing a portfolio of suspected fraudulent First and Third party Commercial motor claims of all types and managing until completion using a combination of investigation techniques.
• Actively seeking out and sharing general intelligence with industry contacts, undertake specific pro-active enquiries based upon the output of data mining/analytics tools where available.
• Assisting police in criminal prosecutions by preparing statements in accordance with relevant legislation and present evidence in court where required.

What you’ll bring:

• Practical claims experience essential, and Counter Fraud experience desirable.
• Knowledge of claims reserving and assessment methodology.
• Expert knowledge of insurance principles and relevant legislation, case law, products, policies and claims philosophy.
• Strong understanding of arbitration, legal liability, the legal environment (litigation approach) and tactics appropriate to customer and third-party claims.
• Detailed end to end knowledge of claims process including quantum assessment.
• Track record of interacting with key agencies such as IFIG, IFB, IFED, FOS, Police, (operational awareness) ABI, FSA (strategic awareness).
• Excellent planning and organisational skills, perceptive and keen attention to detail is essential.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover 
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources 
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to martin.eels@axa-uk.co.uk.

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Who we are:

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.