Job ID: 250005T0

Entity: AXA Ireland

We have several exciting opportunities for Customer Service Representatives to join our Customer Service team here at AXA, located in our Derry Contact Centre!

This campaign will be used to support start dates in February and March 2026.

Joining us as a Customer Service Representative, you’ll be an essential member of the team helping our customers over the phone, by handling their queries. You’ll have strong communication skills, with the ability to build great relationships based on Integrity and trust. We always put the Customer First in everything we do, so we want someone who strives to go the extra mile for them.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work majority of your week away from home. Away from home means either attendance at one of our head office locations, visiting clients or attending industry events.

Working Hours & Shift Pattern:

Working Hours & Shift Pattern: Our phone lines are open 8am-8pm Monday to Friday, and 9am-5pm Saturdays and Bank Holidays. You’ll work a total of 37.5 hours per week on a rotational basis, to include 1 saturday every 3 weeks. We champion wellbeing and a work life balance, you’ll know well in advance the shift patterns you will be working each week, so you can plan around your hours.

Induction & Training:

You’ll receive a comprehensive onsite induction from our specialist trainers to set you up for success in your new role. At AXA we share a common purpose; to act for human progress by protecting what matters. We rely on people, just like you, to make this a reality. We thrive on helping you become the best version on yourself. Throughout your career with us, we’ll provide you with all the support and training necessary to enhance your professional development.

What you’ll be doing:

• Answering phone calls from customers, covering a variety of queries, e.g., updating vehicle details, renewing their policy, helping with a direct debit query, etc.

• Making use of your judgement following company policy to determine/offer best solution to a problem.

• Capturing and resolving any customer issues or complaints.

• Taking part in cross functional projects as and when required.

• Negotiate with existing customers to secure retention.

• Identify and maximise all cross sales opportunities by advising existing customers of all our products and services and pass to sales team.

• Provide recommendations around products and optional extras to customers to match their needs.

• Additional duties as required.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

What we’re looking for:

• Full training is provided for this role. However, it is beneficial to have previous customer facing experience.

• Minimum education requirement is 5 Pass GCSE’s including English and Maths.

• You’ll have a natural talent for connecting with people, quick problem-solving ability and positive, can do attitude.

• Great listener, confident communicating over the phone and using computers.

• Passionate about working as part of a collaborative team.

Please note that we can not facilitate annual leave during the initial training period.

As a precondition of employment for this role, you must be eligible and authorised to work in Ireland and/or the United Kingdom.

This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.

One of the best things about joining AXA is our rewards package. At AXA Ireland, we’re appreciative of the people who work for us and our rewards package reflects that. You can expect to receive:

•    Competitive salary with annual review
•    Annual company & performance-based bonus
•    Contributory pension scheme (up to 12% employer contributions)
•    Life Assurance
•    Generous annual leave plus Bank and Company days
•    AXA employee discounts
•    Education support and plenty of learning opportunities.

AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We are therefore happy to discuss flexible working arrangements, should this be a requirement for you.

At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a financial services company, all successful candidates will require employment checks, so we can ensure regulatory compliance.

We’re proud to be committed to equal opportunities and welcome applications from all backgrounds. 

AXA Insurance dac consider applicants on the basis of skills, experience & qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.

Proud to be part of the AXA Group, at AXA Ireland our values are at the heart of everything we do. We work together as One AXA, embracing our differences to make our teams great. We believe integrity, courage and our customer-first approach is what makes us a great place to work. AXA is an equal opportunities employer and welcomes applications from across all communities.