Job ID: 8640

Entity: AXA XL

What you’ll be doing

What will your essential responsibilities include?

• Leading a team of claim professionals located in the US, Canada, and Bermuda.   
• Overseeing daily claim handling activities, including reserving protocols, service quality, and processes, to ensure compliance with established Claim Department guidelines, controls and local regulations. 
• Establish and maintain robust and effective relationships with business stakeholders to ensure service delivery meets expectations.
• Actively manage and track claim audit activity as a key service to internal stakeholders and external customers. 
• Responsible for reporting on large exposures to senior leadership, boards and regulatory reporting as required. 
• Partner with stakeholders on claim trends and insights to inform decisions making. 
• Drive claims analytics and portfolio management through trend analysis and insights reporting on loss variance in support of Underwriting and Actuarial decision making.    
• Ensuring efficient delivery of claims services including leveraging shared services claims operations team.
• Ensure an appropriate governance structure is in place to manage/mitigate risks associated with the regional claim operations and adheres to regulatory requirements.
• Lead with a continuous improvement mindset, challenging the status quo and collaborating with other business leaders to drive improvements within the region. 
• Supervise, direct, coach and develop claim professionals, including assessing performance and ensuring development plans are in place and actioned. 
• Ensure structure in place to support professional development of claim talent. 
• Effectively coordinate, communicate and collaborate with the North America and Bermuda CEOs and other members of the senior management within the region. 
• Lead team with integrity and establish & maintain a trusting, inclusive and productive environment.
• Knowledge of US Casualty is a plus.

In this role, you will report directly to the Chief Operating Officer, Reinsurance with dotted reporting to the regional Chief Executive Officers for North America and

What you’ll bring

• This leader must be a seasoned reinsurance claim professional with extensive property and casualty knowledge as well as general business expertise.  The candidate must have proven managerial experience with overseeing claim department operations, robust comfort level with technology and a continuous improvement mindset.
• Demonstrated people management skills including a history of successfully developing talent to the next level and building successful teams.   
• Leadership skills: Can coach, develop, set expectations, evaluate and hold people accountable for delivering. Can be a role model setting a high bar for performance, engagement and commitment. Takes initiative and able to work and lead well under pressure.
• Demonstrated technical competence managing and evaluating large complex reinsurance claims.
• Outstanding analytical skills, problem solving and sound judgment, including review of data and other types of business information, trends and drawing supported conclusion based on the data.
• Demonstrated ability to operate in a collaborative environment, yet independently manage a department and implement, execute and instill controls, processes and procedures.
• Demonstrated customer focus which displays a sense of urgency when dealing with internal customers and external client issues, insights into customer needs and performance to meet customer expectations.
• Outstanding communication: Excellent verbal and written communication, collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.
• Results oriented/driving results – demonstrated ability to consistently set and achieve challenging and attainable goals to deliver required outcomes. 
• Ethical approach: Have an impeccable reputation for ethics, integrity and the highest standards of professionalism.

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.   At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see Sustainability at AXA XL.

The U.S. base salary range for this position is USD $225,000 – $255,000.

Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2025.