Job ID: 13259

Entity: AXA Group Operations

Seeking an IAM Product Owner to lead our access management innovation — from enhancing security & QoS to championing automation, vendor collaboration, and global initiatives. Drive adoption, shape roadmaps, and ensure secure, seamless user experiences. Join us to transform IAM!

About the job

Job purpose

IAM CoE is looking for an IAM Access Management Product Owner:

• Manage the roadmap of One Account product to improve security, QoS and implement new use cases (e.g. new authentication methods/policies, login screens, AI security)
• Manage the roadmap of I AM-Customer product along with vendor’s own roadmap focused on providing accelerators for AXA entities to adopt the vendor solution in a fast and secure way (e.g. B2B support)
• Push the deployment of One Account by promoting automation and self-onboarding
• Foster the adoption of I AM-Customer replacing local AXA entity solutions
• Increase our ability to manage properly new AXA global strategic orientations and initiatives we must accompany (AI, QoS, cloud strategy, tech & data + global programs like One Network, One Workplace, etc.)

To act as an IAM Product Owner

• Features scoping, design and implementation review with technical engineer/DEV teams (e.g. SAML, MFA, OAuth2, delegated admin, self-service onboarding, login screens)
• 3rd party services / accelerators scoping and implementation follow-up (resilience, SOC, PUAM, scripts, logging, reporting, monitoring, perftest, pentest etc)
• Operational relationship with vendor (Ping Identity)
• Test plan review and execution support with Quality Assurance team
• TOM documentation (e.g. RACI)

To act as a Deputy Product Manager

• Build and communication of product roadmap
• Definition and promotion of product offering
• Interface with AXA GO Market teams in contact with AXA entities on product releases, delivery and operations

To guarantee IAM delivery’s consistency and quality

• Review quality and alignment between major / complex project objectives and delivery with assigned project managers such as internal projects (e.g. One Account resiliency) or major entity integration (e.g. AXA France)
• Co-identify project risks and propose action plans to address those with assigned project managers
• Coordinate/review documentation produced by technical teams to ensure it addresses project needs/constraints
• Manage deviations/escalations with AXA GO / AXA entity consumers and colleagues

To support IAM Quality of Service & Security Operations

• Act as escalation point for complex IAM IPC (Incident Problem Change) along with IAM Service Management team
• Contribute to the continuous improvement of operational organisation and procedures (e.g. monitoring, alerting)
• Contribute to or facilitate secure operations of the services (e.g. responses to audit / pentest points)

Expected skills & experience

We are looking for someone with the following experience and skills:

Technical skills

• Minimum 3 to 5 years of proven successful experience in IT infrastructure / security in a large scale organization in a Shared-Services setup.
• Knowledge of IAM concepts, solutions and services: identity management & authorizations, authentication/access control.
• Knowledge of IAM protocols such as SAML 2.0, Single Sign-On, HTTP, OAuth 2.0, OIDC.
• Experience with Ping Identity and/or Okta CIC solutions are a plus.
• Familiar with network, workplace and infrastructure domains.
• Familiar with Product Management, Project Management and Service Management practices.

Soft skills / transversal skills

• Ability to drive team’s work relying on Agile principles (e.g. sprint, PI planning) and tooling (e.g. JIRA).
• Ability to communicate and negotiate in an international / multi-cultural environment.
• “Service-oriented” person with skills in managing client relationships: requirements, delivery, quality of service…
• Management of priorities and complex situations with multiple stakeholders (IAM, other AXA GO, entities, security…) while keeping good relationships.
• Analytical skills to help drive the “continuous improvement” objective of the products towards a global shared service.
• Fluent written & spoken English and a second language a plus.

Where will you be in the organization?

The department / team

Identity Global Products (IGP) Line is part of Group CIO Division within AXA Group Operations.

IGP is mandated to design, implement, deploy, and operate globally shared products in the following areas:

• Identity Management and Provisioning
• Access Management (Corporate & Customer) and PKI (Public Key Infrastructure)
• Active Directory (Group and Local)

As part of the One Identity Program which aims to build the IAM Next Generation framework, AXA has selected Ping Identity solutions in the cloud for its new Group Authentication / Access Management platform. This new platform called “One Account” aims at providing a seamless and secure access to all applications (Group and local) in a Corporate context.

Another platform relying on Okta’s (ex-Auth0) solution called “I AM-Customer” has been deployed to manage Identity and Access Management in a Customer context (CIAM) for various AXA entities.

About the entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. 

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

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