Operations Technical Expert (12 Months Contract)

Hong Kong

In this role, you will act as the technical resource for both Middle Office and Underwriting with the focus on continuous improvement. In addition, the Technical Expert would take responsibility for governance of Portfolio Solutions along with the domestic business as well as having in-depth knowledge of pre- and post-bind processes.

What you’ll be DOING

• What will your essential responsibilities include?
• Answering questions from Underwriting Assistants, Underwriters, and other colleagues
• Assessing Underwriting Assistants’ work quality; reviewing reports for trends
• Continuous updates of process and procedures, Reviewing key business segments such as Domestic business and Portfolio solutions.
• Providing support for Operations transformational activities. 
• Ensure that the team follow relevant procedures and are compliant with regulatory requirement
• Act as effective deputy/alternate for Middle Office Management as may be required

You will report to Operations Lead, Asia.

What you will BRING

We’re looking for someone who has these abilities and skills:

• Well-rounded insurance knowledge
• Excellent communication skills tailored to the audience
• Desire to train others with proven experience
• Excellent knowledge of Microsoft Office applications and internal systems
• Technical Knowledge - Knows​ Insurance processes, products and systems and their role within it; applies that understanding to ensure accuracy and quality of work
• Social Intelligence - ​ Establishes and maintains relationships with colleagues, Underwriters and brokers; actively listens, conveys understanding and represents the business and team in a professional manner  in these efforts.
• Results / Outcome Focus - Takes responsibility for given tasks and works to deliver in line with deadlines and expectations; acts with the appropriate sense of urgency and works to achieve results in spite of barriers or challenges.
• Analytical Thinking - Seeks out and examines applicable data and information to make informed decisions and prioritize work; breaks down problems into simpler and manageable tasks and works to understand the bigger picture.
• Client Service - ​ Invests time to understand client needs, priorities and goals, delivers high quality service, and raises concerns or issues promptly and seeks out the appropriate resources and actions in their resolution.
• Negotiating and Persuading - Acts as a liaison between Operations and Underwriting;  asking relevant questions, ensuring checks and balances are in place, and presenting ideas and/or solutions that address the most important challenges or opportunities.

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.   At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity.  AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.