Job ID: 12825

Entity: AXA UK

At AXA Health we’re excited to announce the creation of new part-time, permanent roles within our Group Leaver Retention Team in Tunbridge Wells. These outbound-led positions are designed to proactively generate lead opportunities through outbound telephone activity, supporting our corporate members who are no longer covered by their company health insurance. Your role will involve engaging directly with members, offering them the chance to explore individual options with our Group Leaver Sales Agents or scheduling appointments at a more convenient time.

This is a great opportunity to join a vibrant team dedicated to providing outstanding service and generating new business. If you have prior member service experience and enjoy creating real connections over the phone, we’d love to hear from you!

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our members. After your initial onsite training of around 3 weeks, followed by a month of -in-office support, you'll work at least two days a week (40%) from our Tunbridge Wells office, moving to three days a week (60%) in the future.

Working Hours & Shift Pattern: Part time, 25 hours per week, Monday to Friday, 11am until 4pm.

Induction & Training:

Induction Date: 9^th March 2026

When you join us, you’ll be given extensive training on our products and tools to ensure you have the knowledge and skills to succeed. You’ll receive one to one coaching sessions, take part in role plays, and even listen to live calls. Our sessions will help to motivate and inspire you as well as support you with your sales and retention techniques.

Providing a Career Development Framework that is reviewed every six months for two years with your manager, giving you clear career progression. Full training and support you need to make a difference, no matter the stage of your career. Once you're up to speed in your new job, there's also the chance to study for a professional Chartered Institute of Insurers (CII) qualification, paid for and supported by AXA.

What you’ll be doing:

• Achieve daily outbound dial targets to generate leads for the Group Leaver Sales team.
• Consistently meet KPIs related to productivity and availability, ensuring calls are compliant and quality standards are maintained.
• Provide a friendly, professional, and helpful member experience through clear communication and prompt, relevant actions.
• Identify and support vulnerable members to ensure they receive appropriate care.
• Manage member expectations while representing AXA Health positively through both reactive and proactive calls.
• Log and handle early resolution complaints and escalate more complex issues to senior colleagues or management.
• Keep up to date with AXA Health’s products, industry trends, and campaigns to provide accurate information.
• Protect member data by recording, managing, and disposing of information in line with company policies and guidelines.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.

What you’ll bring:

• Previous experience in a customer-facing role, either in person or over the phone, is essential.
• Customer focused, with the ability to show empathy and build rapport, whilst conducting yourself in a professional manner.
• Skilled at engaging with diverse individuals via phone and email, simplifying complex information, and following structured call guides.
• Motivated, resilient, and focused on achieving results, with proven ability in objection handling.
• Proficient at managing multiple IT applications simultaneously, ensuring efficiency and accuracy.

When applying for this role, you’ll be asked to complete several screening questions. Please ensure you answer these, as they form part of our shortlisting process. If you are shortlisted, you’ll be invited to a virtual first-stage interview, which will take place up to 23rd January. If successful at this stage, the final step will be an in-person interview at our Tunbridge Wells office, scheduled between 27th and 30th January.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of £24,665 pro rata.
• Annual company & performance-based bonus.
• Contributory pension scheme (up to 12% employer contributions).
• Life Assurance (up to 10 x annual salary).
• Private medical cover.
• 25 days annual leave plus Bank Holidays.
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
• Wellbeing services & resources.
• AXA employee discounts.

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to laura.venables@axa-uk.co.uk.

#LI-Hybrid #FeelgoodHealth

Who we are:

At AXA Health, we’re passionate about helping our members to put their health first, whether that’s individuals and families, small businesses, or huge corporates. From fast access to diagnosis and treatment, to guidance and tools that can help them manage their health every day, not just when there’s a problem, our members can be confident we’ll guide them, every step of the way.