QA Analyst
AXA
QA Analyst
Job Description
Job ID: 230007VZ
Entity: AXA Asian Market
The primary responsibility of this role is to ensure that quality monitoring is conducted for BUs or processes assigned, considering regulatory and business requirements. The QA Analyst trending and analysis of the transaction monitoring results at the team and individual level and recommends performance improvements or enhancements to procedures and standards, if warranted.
The QA Analyst serves as back-up of the QA Officer in case of absence and may be delegated tasks that are handled by them.
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Key Results Area |
Major Activities |
Output |
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Operational Excellence |
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Customer Centricity |
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Stakeholder Management |
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Key Decisions/Dimensions |
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Decisions |
Quantifiable Data Related to Job |
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Educational Qualifications |
Relevant Experience |
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Personal Characteristics and Behaviors |
Other Requirements |
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A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.
Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An.
AXA Philippines is one of the first to introduce bancassurance operations in the country, and is among the pioneers in the investment-linked insurance sector.
AXA now offers a complete range of products for all its customers’ insurance and financial protection needs, including savings and investments, health plans, income protection, and health coverage; and through its general insurance subsidiary Charter Ping An Insurance Corporation: fire, motor car, marine cargo, personal accident, bonds, casualty, and engineering insurance products.
AXA Philippines closed 2017 with P26.4 billion in total premium income and P5.7 billion in gross written premiums from Charter Ping An. Today, AXA has more than 4,000 financial advisers in 36 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide. Charter Ping An, on the other hand, has 22 branches nationwide and 2,007 agents.
AXA Philippines is a joint venture between the AXA Group, headquartered in France, and the Metrobank Group, one of the largest financial conglomerates in the Philippines.
The Metrobank Group is a conglomerate of industry-leading businesses that includes First Metro Investment Corporation, Metrobank Credit Cards, Federal Land, Toyota, and Manila Doctors Hospital. It was hailed Best Bank in the Philippines in 2010, 2011, and 2012 by Euromoney and recognized as the strongest bank in the Philippines by The Asian Banker in 2013. It is owned by the Ty Family whose major business interests include financial services, real estate development, power, and manufacturing.
Locations
- MAKATI CITY, Philippines 9999
Salary
600,000 - 900,000 PHP / yearly
Skills Required
- Keen to details and focus on quality; works with integrityintermediate
- Good interpersonal skillsintermediate
- Excellent communication skills (oral and written)intermediate
- Presentation skillsintermediate
- Strong problem-solving and analytical skillsintermediate
- Strong time management skillsintermediate
- Ability to adapt and multitaskintermediate
- A team playerintermediate
- Works with less supervisionintermediate
- Must be proficient with Microsoft Office (Word, Excel, Powerpoint)intermediate
- Can work with data; numerateintermediate
- Must be able to effectively deal with people at all levels inside and outside of the Companyintermediate
- Quality Management trainingintermediate
Required Qualifications
- Graduate of a 4-year degree course (experience)
- Minimum 3 years’ work experience (experience)
- Experience in quality, data, and/or business analysis (experience)
- Experience in (BU) reporting (experience)
Preferred Qualifications
- Process knowledge an advantage (experience)
- Insurance background is a plus (experience)
Responsibilities
- Quality-check transactions processed or completed by the assigned BU; ensure these are timely and accurately done and recorded
- Report critical error findings to avoid recurrence (daily), escalate as necessary
- Use quality monitoring data management system/tool to compile and track performance of team and individual
- Document the checking/audit process in workflows and manuals, ensuring these are updated when guidelines change
- Provide feedback to the BU and the immediate supervisor on urgent findings
- Coach BU staffs who are underperforming in terms of quality, as requested
- Assist in data gathering and investigations for escalated cases
- Track reported errors from clients and distributors
- Assist in designing, creating, and implementing quality initiatives and standards
- Submit quality results to the BU as scheduled; and analyze these results on a monthly basis, both at the team and individual level
- Assist the immediate supervisor in conducting a deep-dive on findings to arrive at the root cause, especially on highly visible, high-impact, or recurring issues
- Make recommendations to the BU to manage unacceptable variation, as a result of quality checking and analyses
- Act as the expert during QC calibrations
- Act as trainer when new hires come in
- May be tasked to coach QA Associates or Specialists
- Coordinate and facilitate process calibration sessions with the assigned BU
- Conduct (unannounced) side-by-side or remote monitoring
- Participate in or facilitate monthly and quarterly BU reviews
- Perform ad hoc tasks that may be assigned from time to time
- Consolidate reported and escalated errors from clients and distributors, and profile and coordinate with the BU and other departments to resolve and put in place appropriate controls; assist in monitoring action plans and timelines
- Participate in customer engagement programs to understand customer needs and expectations
- Make recommendations on enhancements to improve the overall customer experience
- Correlate quality results to CSAT and/or D-Scope; make recommendations on aligning quality attributes to CSAT and/or D-Scope results
- Conduct regular business review with stakeholders
- Regularly coordinate with other departments on changes in guidelines or regulations
- Manage relationships and agreements with internal/external customers
- Respond to escalated queries/concerns from customers, internal and external
- Communicate with customers and other parties on sensitive matters in a timely and effective manner
Benefits
- general: Competitive salary
- general: Health insurance
- general: Paid time off
- general: Professional development opportunities
- general: Partnership with Metrobank
Answer 10 quick questions to check your fit for QA Analyst @ AXA.
Related Books and Jobs
QA Analyst
AXA
QA Analyst
Job Description
Job ID: 230007VZ
Entity: AXA Asian Market
The primary responsibility of this role is to ensure that quality monitoring is conducted for BUs or processes assigned, considering regulatory and business requirements. The QA Analyst trending and analysis of the transaction monitoring results at the team and individual level and recommends performance improvements or enhancements to procedures and standards, if warranted.
The QA Analyst serves as back-up of the QA Officer in case of absence and may be delegated tasks that are handled by them.
|
Key Results Area |
Major Activities |
Output |
|
Operational Excellence |
|
|
|
Customer Centricity |
|
|
|
Stakeholder Management |
|
|
|
Key Decisions/Dimensions |
||
|
Decisions |
Quantifiable Data Related to Job |
|
|
|
|
|
Educational Qualifications |
Relevant Experience |
|
|
|
Personal Characteristics and Behaviors |
Other Requirements |
|
|
A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.
Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An.
AXA Philippines is one of the first to introduce bancassurance operations in the country, and is among the pioneers in the investment-linked insurance sector.
AXA now offers a complete range of products for all its customers’ insurance and financial protection needs, including savings and investments, health plans, income protection, and health coverage; and through its general insurance subsidiary Charter Ping An Insurance Corporation: fire, motor car, marine cargo, personal accident, bonds, casualty, and engineering insurance products.
AXA Philippines closed 2017 with P26.4 billion in total premium income and P5.7 billion in gross written premiums from Charter Ping An. Today, AXA has more than 4,000 financial advisers in 36 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide. Charter Ping An, on the other hand, has 22 branches nationwide and 2,007 agents.
AXA Philippines is a joint venture between the AXA Group, headquartered in France, and the Metrobank Group, one of the largest financial conglomerates in the Philippines.
The Metrobank Group is a conglomerate of industry-leading businesses that includes First Metro Investment Corporation, Metrobank Credit Cards, Federal Land, Toyota, and Manila Doctors Hospital. It was hailed Best Bank in the Philippines in 2010, 2011, and 2012 by Euromoney and recognized as the strongest bank in the Philippines by The Asian Banker in 2013. It is owned by the Ty Family whose major business interests include financial services, real estate development, power, and manufacturing.
Locations
- MAKATI CITY, Philippines 9999
Salary
600,000 - 900,000 PHP / yearly
Skills Required
- Keen to details and focus on quality; works with integrityintermediate
- Good interpersonal skillsintermediate
- Excellent communication skills (oral and written)intermediate
- Presentation skillsintermediate
- Strong problem-solving and analytical skillsintermediate
- Strong time management skillsintermediate
- Ability to adapt and multitaskintermediate
- A team playerintermediate
- Works with less supervisionintermediate
- Must be proficient with Microsoft Office (Word, Excel, Powerpoint)intermediate
- Can work with data; numerateintermediate
- Must be able to effectively deal with people at all levels inside and outside of the Companyintermediate
- Quality Management trainingintermediate
Required Qualifications
- Graduate of a 4-year degree course (experience)
- Minimum 3 years’ work experience (experience)
- Experience in quality, data, and/or business analysis (experience)
- Experience in (BU) reporting (experience)
Preferred Qualifications
- Process knowledge an advantage (experience)
- Insurance background is a plus (experience)
Responsibilities
- Quality-check transactions processed or completed by the assigned BU; ensure these are timely and accurately done and recorded
- Report critical error findings to avoid recurrence (daily), escalate as necessary
- Use quality monitoring data management system/tool to compile and track performance of team and individual
- Document the checking/audit process in workflows and manuals, ensuring these are updated when guidelines change
- Provide feedback to the BU and the immediate supervisor on urgent findings
- Coach BU staffs who are underperforming in terms of quality, as requested
- Assist in data gathering and investigations for escalated cases
- Track reported errors from clients and distributors
- Assist in designing, creating, and implementing quality initiatives and standards
- Submit quality results to the BU as scheduled; and analyze these results on a monthly basis, both at the team and individual level
- Assist the immediate supervisor in conducting a deep-dive on findings to arrive at the root cause, especially on highly visible, high-impact, or recurring issues
- Make recommendations to the BU to manage unacceptable variation, as a result of quality checking and analyses
- Act as the expert during QC calibrations
- Act as trainer when new hires come in
- May be tasked to coach QA Associates or Specialists
- Coordinate and facilitate process calibration sessions with the assigned BU
- Conduct (unannounced) side-by-side or remote monitoring
- Participate in or facilitate monthly and quarterly BU reviews
- Perform ad hoc tasks that may be assigned from time to time
- Consolidate reported and escalated errors from clients and distributors, and profile and coordinate with the BU and other departments to resolve and put in place appropriate controls; assist in monitoring action plans and timelines
- Participate in customer engagement programs to understand customer needs and expectations
- Make recommendations on enhancements to improve the overall customer experience
- Correlate quality results to CSAT and/or D-Scope; make recommendations on aligning quality attributes to CSAT and/or D-Scope results
- Conduct regular business review with stakeholders
- Regularly coordinate with other departments on changes in guidelines or regulations
- Manage relationships and agreements with internal/external customers
- Respond to escalated queries/concerns from customers, internal and external
- Communicate with customers and other parties on sensitive matters in a timely and effective manner
Benefits
- general: Competitive salary
- general: Health insurance
- general: Paid time off
- general: Professional development opportunities
- general: Partnership with Metrobank
Answer 10 quick questions to check your fit for QA Analyst @ AXA.
Related Books and Jobs