Job ID: 12611

Entity: AXA Group Operations

Join us as an Operational Resilience Manager to lead business continuity, crisis management, and recovery initiatives. Drive system reliability, enhance resilience strategies, and guide high-performing teams to ensure seamless operations. Be the backbone of our organizational resilience!

About the job

Main missions

As an Operational Resilience Manager of Readiness team, your role will involve :

• Supporting the implementation and enhancement of the company’s Operational Resilience framework, managing the team in charge of the readiness part of CM/IM, BCM and ITSCM processes, 
• Leading Business impact analysis campaign
• Organizing controls, guidance and training on Crisis management,
• Developing the communication plan for Operational Resilience
• Participating to Group Operational Resilience initiatives and working groups,
• Organizing projects 
• Driving continuous improvement initiatives to enhance maturity level in Resiliency 
• Implementing and maintaining business continuity plans

Expected skills & experience

We are looking for someone with the following experience and skills:

Experience

• General understanding of Business Continuity Management lifecycle.
• Ability to review BIA outputs and BCP to ensure accuracy and completeness.
• General understanding of Group BCM processes and tools required to undertake the role.
• Experience and knowledge of IT Operations and IT Continuity Service Management
• General understanding of a product-based organization.
• Proven leadership and managerial skills, with a track record of effectively leading and developing high-performing teams

Technical skills

• Risk Management frameworks
• Business Impact Analysis
• Disaster Recovery planning
• Incident response procedures
• Training skills
• Proficiency in data analysis and familiarity with relevant tools and technologies for resilience planning and testing would also be beneficial.

Soft skills / transversal skills

• Excellent communication and interpersonal skills to collaborate with cross-functional teams
• Ability to prioritize and manage multiple tasks and projects simultaneously
• Adaptability and flexibility to respond to changing business and technology requirements
• Proactive and customer-oriented approach to ensure seamless IT service delivery
• Stakeholder management,
• Ability to remain calm and focused under pressure,
• Proactive and collaborative approach,

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

About the entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. 

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.