Job ID: 9191

Entity: AXA Group Operations

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About the entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. 

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

About the Role

As a Senior PMO within AXA’s AI Transformation Program, you will play a pivotal role in orchestrating and supporting the delivery of strategic AI initiatives across key business domains including claims, contact centers, pricing/underwriting, and software engineering. You will ensure effective program governance, facilitate collaboration among diverse teams, manage risks and dependencies, and drive the overall success of the transformation efforts.

This role is central to enabling AXA's ambitious AI transformation, which aims to scale innovative AI solutions across the Group, leveraging standardized platforms to promote efficiency, reuse, and operational flexibility.

Key Responsibilities

Program Coordination & Oversight

• Support the development and maintenance of the program scope, objectives, artefacts, and roadmap, ensuring alignment with strategic business goals.
• Facilitate the establishment of key performance indicators (KPIs) to measure progress and impact of AI initiatives.
• Coordinate regular program rhythm, including governance meetings, ceremonies, and sharing environments (e.g., SharePoint, Teams).
• Monitor interdependencies across multiple workstreams and ensure consistency in approach and artefacts.
• Identify, escalate, and assist in mitigating risks, issues, and open items affecting program delivery.

Governance & Reporting

• Orchestrate governance processes to enable effective decision-making and stakeholder engagement at all levels.
• Support adherence to program management standards and artefacts, including status reporting, documentation, and file sharing.
• Track and report on KPIs related to workstream progress, effectiveness, and impact, especially regarding AI and Data initiatives.
• Provide regular updates on program status, challenges, and achievements to sponsors and senior leadership.

Financial & Vendor Management

• Assist in resource planning and budget oversight to ensure optimal allocation of funds and staffing across the program.
• Support the development and monitoring of the AI Transformation business case, including funding, investment, and charging models.
• Coordinate and support vendor selection processes, RFPs, and partnership management relevant to AI solutions.

Change Management & Communication

• Promote awareness and understanding of AI transformation initiatives within AXA and with external stakeholders.
• Foster collaboration across teams and entities, ensuring alignment and shared objectives.
• Support transversal change management efforts to facilitate adoption of new AI capabilities.

Ad-hoc Support & Continuous Improvement

• Provide hands-on support to workstreams, helping resolve challenges and optimize delivery processes.
• Contribute to the continuous improvement of program management practices, tools, and templates.

Expected skills & experience

Ideal Candidate Profile

• Proven experience in managing large-scale transformation programs, preferably within insurance or financial services.
• Good understanding of Data & AI initiatives, including AI platform standardization and scaling strategies.
• Excellent stakeholder management, communication, and facilitation skills.
• Demonstrated ability to coordinate cross-functional teams and manage dependencies in complex environments.
• Solid knowledge of program governance, KPIs, risk management, and reporting practices.
• Experience supporting vendor management, RFP processes, and business case development.
• Proactive, organized, and capable of managing multiple priorities in a dynamic setting.

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.