Job ID: 12555

Entity: AXA Group Operations

Join us to develop cutting-edge Conversational and GenAI solutions that transform customer experience and automate insurance processes. Be at the forefront of innovation, driving efficiency and satisfaction through advanced AI technologies!

---

About the job

Job purpose

We are seeking a talented AI Engineer proficient in Conversational AI and GenAI (RAG,LLM) to join our Innovation department. The successful candidate will be responsible for developing innovative solutions for complex LLM architecture and automation business cases within the insurance industry.

Main missions

Your responsibilities include:

• Design, develop, and implement Conversational AI solutions to enhance customer interactions and automate business processes.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Contribute to the development of GenAI technologies and applications to drive operational efficiency and customer satisfaction.
• Stay updated on the latest advancements in AI and machine learning to ensure our solutions remain at the forefront of industry standards.

Expected skills & experience

We are looking for someone with the following experience and skills:

Experience

• Advanced degree in Computer Science, Artificial Intelligence, or a related field.
• Experience working in the insurance industry or a similar domain.

Technical skills

• Proficiency in Conversational AI technologies and GenAI development.
• Strong understanding of LLM (Language, Logic, and Memory) architecture.
• Experience in developing and implementing AI solutions for automation and process optimization.

Soft skills / transversal skills

• Ability to communicate complex technical concepts to non-technical stakeholders.
• Strong problem-solving skills and a proactive approach to innovation.

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

About the entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. 

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.