Job ID: 12726

Entity: AXA UK

Are you a detail-oriented professional with a passion for streamlining processes and ensuring top-notch customer documentation? We're looking for a Workflow Manager to oversee AXA's customer-facing documentation across our Commercial and Retail divisions. Managing the entire document lifecycle, from development and approval to production and printing, you’ll play a key part in strategic and tactical projects that enhance how we deliver information to our customers. If you're ready to make an impact by ensuring our documentation is accurate, efficient, and aligned with our business goals, we'd love to hear from you!

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

• Manage customer-facing documentation to ensure regulatory compliance, meeting SLA and budget requirements.
• Coordinate documentation changes with owners, securing necessary approvals and sign-offs.
• Provide guidance and best practice support to business areas throughout the document approval process.
• Assist project teams and the Documentation Team Manager in embedding strategic and tactical initiatives.
• Prepare accurate briefs and print specifications to ensure correct creation and production of documents.
• Maintain an effective repository of all customer-facing documentation for easy access and reference.
• Oversee global document updates, coordinating changes with suppliers to ensure compliance and cost-efficiency.
• Support the design and management of product documentation for new systems and upcoming projects.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What you’ll bring:

• Proficiency in Microsoft Office suite such as Word, Excel and PowerPoint, along with Adobe Pro and relevant third-party systems.
• Experience managing multiple deliverables within tight deadlines and under pressure.
• Excellent time management skills, with the ability to prioritise effectively based on business needs.
• Skilled in stakeholder management, with the ability to build and maintain relationships.
• Highly motivated self-starter with a proactive approach to work.
• Proven ability to network and foster positive relationships across teams and departments.
• Excellent collaboration, active listening, and problem-solving skills.

Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £38,000 dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to leanne.white@axa-insurance.co.uk.

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Who we are:

AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.