B2 Customer Service Rep at Cardinal Health in Bonifacio Global City-Taguig, Philippines

About Cardinal Health

Cardinal Health is a global leader in healthcare services, specializing in pharmaceutical and medical product distribution, logistics, and support solutions. With a presence in over 40 countries, the company drives efficiency in the healthcare supply chain, ensuring vital products reach patients and providers seamlessly. In the Philippines, Cardinal Health's operations in Bonifacio Global City-Taguig exemplify its commitment to excellence, innovation, and inclusive employment practices. As a Fortune 500 company, Cardinal Health fosters a diverse workforce, celebrating differences to deliver superior customer solutions. This B2 Customer Service Rep role is pivotal in maintaining smooth operations for internal customers like distribution centers.

Role Overview

The B2 Customer Service Rep (Representative II, Customer Service Operations) at Cardinal Health handles order processing, inquiry resolution, and coordination for healthcare-related services. Based in Bonifacio Global City-Taguig, Philippines, this full-time position supports outsourced services in medical billing, reimbursement, and problem-solving. You'll use SAP and internal systems to manage routine and non-routine orders, including product samples, while ensuring compliance and timely resolutions. Ideal for professionals with 1-3 years of experience seeking a stable role in the healthcare sector.

Key Responsibilities

In this position, you'll play a crucial role in Cardinal Health's customer service operations. Responsibilities include:

• Processing routine customer orders according to demand plans, schedules, and lead times using SAP and other systems. Enter order details, review contents, and close orders upon completion.
• Responding to inquiries from internal customers like Distribution Centers on order tracking, on-hold, backorder, and high-priority statuses.
• Identifying resolutions for delays, missing information, and product availability issues based on customer profiles.
• Utilizing dashboards and reports to diagnose order problems, such as inventory shortages, and creating visuals for analysis and communication.
• Coordinating with Planners, external-facing reps, Quality, Global Trade, and Marketing teams for special requirements and international shipping compliance.
• Handling non-routine orders like product samples and trials, ensuring all specifications are met.

Qualifications & Requirements

Cardinal Health seeks candidates who thrive in structured environments. Preferred qualifications include:

• 1-3 years of experience in customer service, order processing, or related fields.
• High School Diploma, GED, or equivalent work experience.
• Proficiency in applying job skills, company policies, and basic problem resolution.
• Ability to work on routine assignments with general direction, consulting supervisors on complex issues.

No college degree required—Cardinal Health encourages applications from back-to-work individuals, people with disabilities, and Veterans.

Benefits & Perks

Joining Cardinal Health means accessing a supportive, inclusive culture. Key benefits include:

• An equal opportunity workplace free from discrimination based on race, religion, disability, gender, or veteran status.
• Flexible opportunities for diverse backgrounds, promoting authenticity and work-life balance.
• Professional development through hands-on training in SAP, analytics, and compliance.
• Competitive compensation estimated at 360,000-528,000 PHP yearly, aligned with Philippine healthcare sector rates.
• Contributions to a global mission improving healthcare outcomes worldwide.

Career Growth

At Cardinal Health, this entry-to-mid-level role offers pathways to advanced customer service, supply chain management, or analytics positions. Build expertise in healthcare logistics, gain exposure to international trade, and leverage internal mobility programs. With a focus on skill-building and mentorship, employees progress by mastering routine tasks and tackling new challenges under guidance.

Why Join Us

Cardinal Health stands out in the Philippines job market for its premium healthcare focus and employee-centric policies. Work in vibrant Bonifacio Global City-Taguig, a hub for business innovation. Contribute to life-saving supply chains while enjoying an inclusive environment that values your unique perspective. This B2 Customer Service Rep position is perfect for reliable professionals ready to grow in a stable, impactful organization.

Role FAQs

What experience is needed for the B2 Customer Service Rep role?

1-3 years preferred, but equivalent experience or a High School Diploma suffices. Focus on order processing and customer service skills.

Is this a remote or onsite position?

Onsite in Bonifacio Global City-Taguig, Philippines.

What systems will I use?

SAP, internal dashboards, and reporting tools for order management and analysis.

Does Cardinal Health support diversity?

Yes, as an Equal Opportunity employer, we prioritize inclusivity for all qualified applicants.

How does this role fit into Cardinal Health's mission?

It ensures seamless order fulfillment, supporting medical billing, reimbursement, and healthcare distribution globally.