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Application Support Engineer

Becton Dickinson

Software and Technology Jobs

Application Support Engineer

full-timePosted: Nov 6, 2025

Job Description

Job Description Summary

Application Support Engineer position for site support of eDHR software implementation. Expected project period 2 years.

Job Description

P2-12446

  • Technical Support & Troubleshooting
  • Diagnose and resolve issues related to eDHR applications, including data capture, workflow errors, and system performance.
  • Provide timely support to users on the shop floor and quality teams using the eDHR system.
  • Perform root cause analysis and document resolutions for recurring issues.
  • System Monitoring & Maintenance
  • Monitor eDHR system health and performance to ensure uptime and data integrity.
  • Administer updates, patches, and configuration changes in coordination with IT and OT teams.
  • Maintain logs of bugs, glitches, and corrective actions taken.
  • User Training & Documentation
  • Develop and deliver training materials for end-users, including SOPs and troubleshooting guides.
  • Assist non-technical staff in understanding and using the eDHR system effectively.
  • Document support activities and maintain a knowledge base for future reference.
  • Collaboration & Change Management
  • Work closely with developers, validation engineers, and quality teams to implement system improvements.
  • Support code migrations and configuration changes across environments (e.g., QA, production).
  • Participate in change control processes and ensure validated state is maintained.
  • Change Control & Documentation
  • Manage and control changes during software implementation and ongoing operations.
  • Establish frameworks for securing approvals for workflow and data changes.
  • Support audits by providing timely and accurate system evidence.
  • Maintain detailed records of issues, resolutions, and system configurations.
  • Prepare reports on application performance and support activities.
  • Document troubleshooting steps and best practices.

Qualifications:

  • Bachelor’s degree in information technology, Computer Science, Engineering, or a related field.
  • 2–5 years of experience in application support, MES systems, or IT operations in a regulated manufacturing environment.
  • Experience supporting digital manufacturing systems or eDHR platforms.
  • Familiarity with GMP, data integrity, and audit readiness.
  • Hands-on experience with MES platforms, preferably Apriso.
  • Strong troubleshooting skills in application errors, workflow issues, and data integrity.
  • Knowledge of SQL, system logs, and performance monitoring tools.
  • Experience with patch management, system updates, and configuration changes.
  • Proven ability to provide technical support to shop floor and quality teams.
  • Experience in root cause analysis, incident documentation, and issue resolution tracking.
  • Familiarity with change control processes and validated environments.
  • Ability to create and deliver training materials, SOPs, and user guides.
  • Skilled in translating technical concepts for non-technical users.
  • Experience maintaining a knowledge base or support documentation repository.
  • Strong interpersonal skills to work with developers, validation engineers, IT, and quality teams.
  • Ability to support code migrations, environment transitions, and system enhancements.
  • Clear and concise communication for issue reporting and stakeholder updates.

Required Skills

Optional Skills

.

Primary Work Location

MYS Kedah - Bard Kulim (Malaysia)

Additional Locations

Work Shift

MY3 Normal 8a-4.45p Group 26 (Malaysia)

Locations

  • Kulim, Kedah, Malaysia

Salary

Estimated Salary Rangemedium confidence

72,000 - 144,000 MYR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • proficiency in troubleshooting application errors, workflow issues, and data integrityintermediate
  • experience with MES platforms, preferably Aprisointermediate
  • knowledge of SQL, system logs, and performance monitoring toolsintermediate
  • experience with patch management, system updates, and configuration changesintermediate
  • experience in root cause analysis, incident documentation, and issue resolution trackingintermediate
  • familiarity with change control processes and validated environmentsintermediate
  • ability to create and deliver training materials, SOPs, and user guidesintermediate
  • skilled in translating technical concepts for non-technical usersintermediate
  • experience maintaining a knowledge base or support documentation repositoryintermediate
  • strong interpersonal skills to work with developers, validation engineers, IT, and quality teamsintermediate
  • ability to support code migrations, environment transitions, and system enhancementsintermediate

Required Qualifications

  • Bachelor’s degree in information technology, Computer Science, Engineering, or a related field. (degree in information technology)
  • 2–5 years of experience in application support, MES systems, or IT operations in a regulated manufacturing environment. (experience, 5 years)
  • Experience supporting digital manufacturing systems or eDHR platforms. (experience)
  • Familiarity with GMP, data integrity, and audit readiness. (experience)
  • Hands-on experience with MES platforms, preferably Apriso. (experience)
  • Strong troubleshooting skills in application errors, workflow issues, and data integrity. (experience)
  • Knowledge of SQL, system logs, and performance monitoring tools. (experience)
  • Experience with patch management, system updates, and configuration changes. (experience)
  • Proven ability to provide technical support to shop floor and quality teams. (experience)
  • Experience in root cause analysis, incident documentation, and issue resolution tracking. (experience)
  • Familiarity with change control processes and validated environments. (experience)
  • Ability to create and deliver training materials, SOPs, and user guides. (experience)
  • Skilled in translating technical concepts for non-technical users. (experience)
  • Experience maintaining a knowledge base or support documentation repository. (experience)
  • Strong interpersonal skills to work with developers, validation engineers, IT, and quality teams. (experience)
  • Ability to support code migrations, environment transitions, and system enhancements. (experience)
  • Clear and concise communication for issue reporting and stakeholder updates. (experience)

Responsibilities

  • Diagnose and resolve issues related to eDHR applications, including data capture, workflow errors, and system performance.
  • Provide timely support to users on the shop floor and quality teams using the eDHR system.
  • Perform root cause analysis and document resolutions for recurring issues.
  • Monitor eDHR system health and performance to ensure uptime and data integrity.
  • Administer updates, patches, and configuration changes in coordination with IT and OT teams.
  • Maintain logs of bugs, glitches, and corrective actions taken.
  • Develop and deliver training materials for end-users, including SOPs and troubleshooting guides.
  • Assist non-technical staff in understanding and using the eDHR system effectively.
  • Document support activities and maintain a knowledge base for future reference.
  • Work closely with developers, validation engineers, and quality teams to implement system improvements.
  • Support code migrations and configuration changes across environments (e.g., QA, production).
  • Participate in change control processes and ensure validated state is maintained.
  • Manage and control changes during software implementation and ongoing operations.
  • Establish frameworks for securing approvals for workflow and data changes.
  • Support audits by providing timely and accurate system evidence.
  • Maintain detailed records of issues, resolutions, and system configurations.
  • Prepare reports on application performance and support activities.
  • Document troubleshooting steps and best practices.

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Becton Dickinson logo

Application Support Engineer

Becton Dickinson

Software and Technology Jobs

Application Support Engineer

full-timePosted: Nov 6, 2025

Job Description

Job Description Summary

Application Support Engineer position for site support of eDHR software implementation. Expected project period 2 years.

Job Description

P2-12446

  • Technical Support & Troubleshooting
  • Diagnose and resolve issues related to eDHR applications, including data capture, workflow errors, and system performance.
  • Provide timely support to users on the shop floor and quality teams using the eDHR system.
  • Perform root cause analysis and document resolutions for recurring issues.
  • System Monitoring & Maintenance
  • Monitor eDHR system health and performance to ensure uptime and data integrity.
  • Administer updates, patches, and configuration changes in coordination with IT and OT teams.
  • Maintain logs of bugs, glitches, and corrective actions taken.
  • User Training & Documentation
  • Develop and deliver training materials for end-users, including SOPs and troubleshooting guides.
  • Assist non-technical staff in understanding and using the eDHR system effectively.
  • Document support activities and maintain a knowledge base for future reference.
  • Collaboration & Change Management
  • Work closely with developers, validation engineers, and quality teams to implement system improvements.
  • Support code migrations and configuration changes across environments (e.g., QA, production).
  • Participate in change control processes and ensure validated state is maintained.
  • Change Control & Documentation
  • Manage and control changes during software implementation and ongoing operations.
  • Establish frameworks for securing approvals for workflow and data changes.
  • Support audits by providing timely and accurate system evidence.
  • Maintain detailed records of issues, resolutions, and system configurations.
  • Prepare reports on application performance and support activities.
  • Document troubleshooting steps and best practices.

Qualifications:

  • Bachelor’s degree in information technology, Computer Science, Engineering, or a related field.
  • 2–5 years of experience in application support, MES systems, or IT operations in a regulated manufacturing environment.
  • Experience supporting digital manufacturing systems or eDHR platforms.
  • Familiarity with GMP, data integrity, and audit readiness.
  • Hands-on experience with MES platforms, preferably Apriso.
  • Strong troubleshooting skills in application errors, workflow issues, and data integrity.
  • Knowledge of SQL, system logs, and performance monitoring tools.
  • Experience with patch management, system updates, and configuration changes.
  • Proven ability to provide technical support to shop floor and quality teams.
  • Experience in root cause analysis, incident documentation, and issue resolution tracking.
  • Familiarity with change control processes and validated environments.
  • Ability to create and deliver training materials, SOPs, and user guides.
  • Skilled in translating technical concepts for non-technical users.
  • Experience maintaining a knowledge base or support documentation repository.
  • Strong interpersonal skills to work with developers, validation engineers, IT, and quality teams.
  • Ability to support code migrations, environment transitions, and system enhancements.
  • Clear and concise communication for issue reporting and stakeholder updates.

Required Skills

Optional Skills

.

Primary Work Location

MYS Kedah - Bard Kulim (Malaysia)

Additional Locations

Work Shift

MY3 Normal 8a-4.45p Group 26 (Malaysia)

Locations

  • Kulim, Kedah, Malaysia

Salary

Estimated Salary Rangemedium confidence

72,000 - 144,000 MYR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • proficiency in troubleshooting application errors, workflow issues, and data integrityintermediate
  • experience with MES platforms, preferably Aprisointermediate
  • knowledge of SQL, system logs, and performance monitoring toolsintermediate
  • experience with patch management, system updates, and configuration changesintermediate
  • experience in root cause analysis, incident documentation, and issue resolution trackingintermediate
  • familiarity with change control processes and validated environmentsintermediate
  • ability to create and deliver training materials, SOPs, and user guidesintermediate
  • skilled in translating technical concepts for non-technical usersintermediate
  • experience maintaining a knowledge base or support documentation repositoryintermediate
  • strong interpersonal skills to work with developers, validation engineers, IT, and quality teamsintermediate
  • ability to support code migrations, environment transitions, and system enhancementsintermediate

Required Qualifications

  • Bachelor’s degree in information technology, Computer Science, Engineering, or a related field. (degree in information technology)
  • 2–5 years of experience in application support, MES systems, or IT operations in a regulated manufacturing environment. (experience, 5 years)
  • Experience supporting digital manufacturing systems or eDHR platforms. (experience)
  • Familiarity with GMP, data integrity, and audit readiness. (experience)
  • Hands-on experience with MES platforms, preferably Apriso. (experience)
  • Strong troubleshooting skills in application errors, workflow issues, and data integrity. (experience)
  • Knowledge of SQL, system logs, and performance monitoring tools. (experience)
  • Experience with patch management, system updates, and configuration changes. (experience)
  • Proven ability to provide technical support to shop floor and quality teams. (experience)
  • Experience in root cause analysis, incident documentation, and issue resolution tracking. (experience)
  • Familiarity with change control processes and validated environments. (experience)
  • Ability to create and deliver training materials, SOPs, and user guides. (experience)
  • Skilled in translating technical concepts for non-technical users. (experience)
  • Experience maintaining a knowledge base or support documentation repository. (experience)
  • Strong interpersonal skills to work with developers, validation engineers, IT, and quality teams. (experience)
  • Ability to support code migrations, environment transitions, and system enhancements. (experience)
  • Clear and concise communication for issue reporting and stakeholder updates. (experience)

Responsibilities

  • Diagnose and resolve issues related to eDHR applications, including data capture, workflow errors, and system performance.
  • Provide timely support to users on the shop floor and quality teams using the eDHR system.
  • Perform root cause analysis and document resolutions for recurring issues.
  • Monitor eDHR system health and performance to ensure uptime and data integrity.
  • Administer updates, patches, and configuration changes in coordination with IT and OT teams.
  • Maintain logs of bugs, glitches, and corrective actions taken.
  • Develop and deliver training materials for end-users, including SOPs and troubleshooting guides.
  • Assist non-technical staff in understanding and using the eDHR system effectively.
  • Document support activities and maintain a knowledge base for future reference.
  • Work closely with developers, validation engineers, and quality teams to implement system improvements.
  • Support code migrations and configuration changes across environments (e.g., QA, production).
  • Participate in change control processes and ensure validated state is maintained.
  • Manage and control changes during software implementation and ongoing operations.
  • Establish frameworks for securing approvals for workflow and data changes.
  • Support audits by providing timely and accurate system evidence.
  • Maintain detailed records of issues, resolutions, and system configurations.
  • Prepare reports on application performance and support activities.
  • Document troubleshooting steps and best practices.

Target Your Resume for "Application Support Engineer" , Becton Dickinson

Get personalized recommendations to optimize your resume specifically for Application Support Engineer. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Application Support Engineer" , Becton Dickinson

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

Urology and Critical CareUrology and Critical Care

Answer 10 quick questions to check your fit for Application Support Engineer @ Becton Dickinson.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.