Application Support Engineer
Becton Dickinson
Application Support Engineer
Job Description
Job Description Summary
Application Support Engineer position for site support of eDHR software implementation. Expected project period 2 years.Job Description
P2-12446
- Technical Support & Troubleshooting
- Diagnose and resolve issues related to eDHR applications, including data capture, workflow errors, and system performance.
- Provide timely support to users on the shop floor and quality teams using the eDHR system.
- Perform root cause analysis and document resolutions for recurring issues.
- System Monitoring & Maintenance
- Monitor eDHR system health and performance to ensure uptime and data integrity.
- Administer updates, patches, and configuration changes in coordination with IT and OT teams.
- Maintain logs of bugs, glitches, and corrective actions taken.
- User Training & Documentation
- Develop and deliver training materials for end-users, including SOPs and troubleshooting guides.
- Assist non-technical staff in understanding and using the eDHR system effectively.
- Document support activities and maintain a knowledge base for future reference.
- Collaboration & Change Management
- Work closely with developers, validation engineers, and quality teams to implement system improvements.
- Support code migrations and configuration changes across environments (e.g., QA, production).
- Participate in change control processes and ensure validated state is maintained.
- Change Control & Documentation
- Manage and control changes during software implementation and ongoing operations.
- Establish frameworks for securing approvals for workflow and data changes.
- Support audits by providing timely and accurate system evidence.
- Maintain detailed records of issues, resolutions, and system configurations.
- Prepare reports on application performance and support activities.
- Document troubleshooting steps and best practices.
Qualifications:
- Bachelor’s degree in information technology, Computer Science, Engineering, or a related field.
- 2–5 years of experience in application support, MES systems, or IT operations in a regulated manufacturing environment.
- Experience supporting digital manufacturing systems or eDHR platforms.
- Familiarity with GMP, data integrity, and audit readiness.
- Hands-on experience with MES platforms, preferably Apriso.
- Strong troubleshooting skills in application errors, workflow issues, and data integrity.
- Knowledge of SQL, system logs, and performance monitoring tools.
- Experience with patch management, system updates, and configuration changes.
- Proven ability to provide technical support to shop floor and quality teams.
- Experience in root cause analysis, incident documentation, and issue resolution tracking.
- Familiarity with change control processes and validated environments.
- Ability to create and deliver training materials, SOPs, and user guides.
- Skilled in translating technical concepts for non-technical users.
- Experience maintaining a knowledge base or support documentation repository.
- Strong interpersonal skills to work with developers, validation engineers, IT, and quality teams.
- Ability to support code migrations, environment transitions, and system enhancements.
- Clear and concise communication for issue reporting and stakeholder updates.
Required Skills
Optional Skills
.
Primary Work Location
MYS Kedah - Bard Kulim (Malaysia)Additional Locations
Work Shift
MY3 Normal 8a-4.45p Group 26 (Malaysia)Locations
- Kulim, Kedah, Malaysia
Salary
Estimated Salary Rangemedium confidence
72,000 - 144,000 MYR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- proficiency in troubleshooting application errors, workflow issues, and data integrityintermediate
- experience with MES platforms, preferably Aprisointermediate
- knowledge of SQL, system logs, and performance monitoring toolsintermediate
- experience with patch management, system updates, and configuration changesintermediate
- experience in root cause analysis, incident documentation, and issue resolution trackingintermediate
- familiarity with change control processes and validated environmentsintermediate
- ability to create and deliver training materials, SOPs, and user guidesintermediate
- skilled in translating technical concepts for non-technical usersintermediate
- experience maintaining a knowledge base or support documentation repositoryintermediate
- strong interpersonal skills to work with developers, validation engineers, IT, and quality teamsintermediate
- ability to support code migrations, environment transitions, and system enhancementsintermediate
Required Qualifications
- Bachelor’s degree in information technology, Computer Science, Engineering, or a related field. (degree in information technology)
- 2–5 years of experience in application support, MES systems, or IT operations in a regulated manufacturing environment. (experience, 5 years)
- Experience supporting digital manufacturing systems or eDHR platforms. (experience)
- Familiarity with GMP, data integrity, and audit readiness. (experience)
- Hands-on experience with MES platforms, preferably Apriso. (experience)
- Strong troubleshooting skills in application errors, workflow issues, and data integrity. (experience)
- Knowledge of SQL, system logs, and performance monitoring tools. (experience)
- Experience with patch management, system updates, and configuration changes. (experience)
- Proven ability to provide technical support to shop floor and quality teams. (experience)
- Experience in root cause analysis, incident documentation, and issue resolution tracking. (experience)
- Familiarity with change control processes and validated environments. (experience)
- Ability to create and deliver training materials, SOPs, and user guides. (experience)
- Skilled in translating technical concepts for non-technical users. (experience)
- Experience maintaining a knowledge base or support documentation repository. (experience)
- Strong interpersonal skills to work with developers, validation engineers, IT, and quality teams. (experience)
- Ability to support code migrations, environment transitions, and system enhancements. (experience)
- Clear and concise communication for issue reporting and stakeholder updates. (experience)
Responsibilities
- Diagnose and resolve issues related to eDHR applications, including data capture, workflow errors, and system performance.
- Provide timely support to users on the shop floor and quality teams using the eDHR system.
- Perform root cause analysis and document resolutions for recurring issues.
- Monitor eDHR system health and performance to ensure uptime and data integrity.
- Administer updates, patches, and configuration changes in coordination with IT and OT teams.
- Maintain logs of bugs, glitches, and corrective actions taken.
- Develop and deliver training materials for end-users, including SOPs and troubleshooting guides.
- Assist non-technical staff in understanding and using the eDHR system effectively.
- Document support activities and maintain a knowledge base for future reference.
- Work closely with developers, validation engineers, and quality teams to implement system improvements.
- Support code migrations and configuration changes across environments (e.g., QA, production).
- Participate in change control processes and ensure validated state is maintained.
- Manage and control changes during software implementation and ongoing operations.
- Establish frameworks for securing approvals for workflow and data changes.
- Support audits by providing timely and accurate system evidence.
- Maintain detailed records of issues, resolutions, and system configurations.
- Prepare reports on application performance and support activities.
- Document troubleshooting steps and best practices.
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Application Support Engineer
Becton Dickinson
Application Support Engineer
Job Description
Job Description Summary
Application Support Engineer position for site support of eDHR software implementation. Expected project period 2 years.Job Description
P2-12446
- Technical Support & Troubleshooting
- Diagnose and resolve issues related to eDHR applications, including data capture, workflow errors, and system performance.
- Provide timely support to users on the shop floor and quality teams using the eDHR system.
- Perform root cause analysis and document resolutions for recurring issues.
- System Monitoring & Maintenance
- Monitor eDHR system health and performance to ensure uptime and data integrity.
- Administer updates, patches, and configuration changes in coordination with IT and OT teams.
- Maintain logs of bugs, glitches, and corrective actions taken.
- User Training & Documentation
- Develop and deliver training materials for end-users, including SOPs and troubleshooting guides.
- Assist non-technical staff in understanding and using the eDHR system effectively.
- Document support activities and maintain a knowledge base for future reference.
- Collaboration & Change Management
- Work closely with developers, validation engineers, and quality teams to implement system improvements.
- Support code migrations and configuration changes across environments (e.g., QA, production).
- Participate in change control processes and ensure validated state is maintained.
- Change Control & Documentation
- Manage and control changes during software implementation and ongoing operations.
- Establish frameworks for securing approvals for workflow and data changes.
- Support audits by providing timely and accurate system evidence.
- Maintain detailed records of issues, resolutions, and system configurations.
- Prepare reports on application performance and support activities.
- Document troubleshooting steps and best practices.
Qualifications:
- Bachelor’s degree in information technology, Computer Science, Engineering, or a related field.
- 2–5 years of experience in application support, MES systems, or IT operations in a regulated manufacturing environment.
- Experience supporting digital manufacturing systems or eDHR platforms.
- Familiarity with GMP, data integrity, and audit readiness.
- Hands-on experience with MES platforms, preferably Apriso.
- Strong troubleshooting skills in application errors, workflow issues, and data integrity.
- Knowledge of SQL, system logs, and performance monitoring tools.
- Experience with patch management, system updates, and configuration changes.
- Proven ability to provide technical support to shop floor and quality teams.
- Experience in root cause analysis, incident documentation, and issue resolution tracking.
- Familiarity with change control processes and validated environments.
- Ability to create and deliver training materials, SOPs, and user guides.
- Skilled in translating technical concepts for non-technical users.
- Experience maintaining a knowledge base or support documentation repository.
- Strong interpersonal skills to work with developers, validation engineers, IT, and quality teams.
- Ability to support code migrations, environment transitions, and system enhancements.
- Clear and concise communication for issue reporting and stakeholder updates.
Required Skills
Optional Skills
.
Primary Work Location
MYS Kedah - Bard Kulim (Malaysia)Additional Locations
Work Shift
MY3 Normal 8a-4.45p Group 26 (Malaysia)Locations
- Kulim, Kedah, Malaysia
Salary
Estimated Salary Rangemedium confidence
72,000 - 144,000 MYR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- proficiency in troubleshooting application errors, workflow issues, and data integrityintermediate
- experience with MES platforms, preferably Aprisointermediate
- knowledge of SQL, system logs, and performance monitoring toolsintermediate
- experience with patch management, system updates, and configuration changesintermediate
- experience in root cause analysis, incident documentation, and issue resolution trackingintermediate
- familiarity with change control processes and validated environmentsintermediate
- ability to create and deliver training materials, SOPs, and user guidesintermediate
- skilled in translating technical concepts for non-technical usersintermediate
- experience maintaining a knowledge base or support documentation repositoryintermediate
- strong interpersonal skills to work with developers, validation engineers, IT, and quality teamsintermediate
- ability to support code migrations, environment transitions, and system enhancementsintermediate
Required Qualifications
- Bachelor’s degree in information technology, Computer Science, Engineering, or a related field. (degree in information technology)
- 2–5 years of experience in application support, MES systems, or IT operations in a regulated manufacturing environment. (experience, 5 years)
- Experience supporting digital manufacturing systems or eDHR platforms. (experience)
- Familiarity with GMP, data integrity, and audit readiness. (experience)
- Hands-on experience with MES platforms, preferably Apriso. (experience)
- Strong troubleshooting skills in application errors, workflow issues, and data integrity. (experience)
- Knowledge of SQL, system logs, and performance monitoring tools. (experience)
- Experience with patch management, system updates, and configuration changes. (experience)
- Proven ability to provide technical support to shop floor and quality teams. (experience)
- Experience in root cause analysis, incident documentation, and issue resolution tracking. (experience)
- Familiarity with change control processes and validated environments. (experience)
- Ability to create and deliver training materials, SOPs, and user guides. (experience)
- Skilled in translating technical concepts for non-technical users. (experience)
- Experience maintaining a knowledge base or support documentation repository. (experience)
- Strong interpersonal skills to work with developers, validation engineers, IT, and quality teams. (experience)
- Ability to support code migrations, environment transitions, and system enhancements. (experience)
- Clear and concise communication for issue reporting and stakeholder updates. (experience)
Responsibilities
- Diagnose and resolve issues related to eDHR applications, including data capture, workflow errors, and system performance.
- Provide timely support to users on the shop floor and quality teams using the eDHR system.
- Perform root cause analysis and document resolutions for recurring issues.
- Monitor eDHR system health and performance to ensure uptime and data integrity.
- Administer updates, patches, and configuration changes in coordination with IT and OT teams.
- Maintain logs of bugs, glitches, and corrective actions taken.
- Develop and deliver training materials for end-users, including SOPs and troubleshooting guides.
- Assist non-technical staff in understanding and using the eDHR system effectively.
- Document support activities and maintain a knowledge base for future reference.
- Work closely with developers, validation engineers, and quality teams to implement system improvements.
- Support code migrations and configuration changes across environments (e.g., QA, production).
- Participate in change control processes and ensure validated state is maintained.
- Manage and control changes during software implementation and ongoing operations.
- Establish frameworks for securing approvals for workflow and data changes.
- Support audits by providing timely and accurate system evidence.
- Maintain detailed records of issues, resolutions, and system configurations.
- Prepare reports on application performance and support activities.
- Document troubleshooting steps and best practices.
Tags & Categories
Answer 10 quick questions to check your fit for Application Support Engineer @ Becton Dickinson.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs