Job Description Summary

The BD Rowa Implementation Engineer is a newly created and key position within the BD Rowa Professional Service business. This position is responsible for implementation and service of BD Rowa systems. This position will independently provide efficient and effective services for BD Rowa customers in a timely manner, including but not limited to set up configuration, commissioning, customer training, troubleshooting, qualification and customer mentoring.

Job Description

About the Role

The BD Rowa Implementation Engineer is a newly created and key position within the BD Rowa Professional Service business. This position is responsible for implementation and service of BD Rowa systems. This position will independently provide efficient and effective services for BD Rowa customers in a timely manner, including but not limited to set up configuration, commissioning, customer training, troubleshooting, qualification and customer mentoring.

Responsibilities additionally include

• Offering advanced problem resolution, troubleshooting and system consulting as required by the customer.

• Upgrade BD Rowa software and hardware.

• Lead and drive machine performance improvement through proactive monitoring and the use of documented standards.

• Become a trusted advisor to assigned customers to build long-term business relationships.

• Understand and partner with customers about Rowa technologies and their impact to optimize customer workflow.

• Customize and deliver customer training.

• Adaptation and elaboration of technical documentation.

• Mentor Service Technicians.

• Learning new software updates/features and distributing them to team members.

• Follow documented practices for reporting product issues and improvements.

About You

• Successfully completed professional training as technician or system administrator, ideally experience in pharmaceutical industry

• Experience in field service

• Good knowledge in handling PLC and CAN-bus systems

• Experience with MS Office Suite products

• Ability to read electrical circuit diagrams

• Knowledge and experience of network and IT infrastructures in a Windows operating system environment

• Proven analytical thinking and knowledge in the areas of software installation, configuration and troubleshooting

• Adherence to delivery dates and high-quality standards

• Initiative, independence, loyalty and team spirit

• Fluent in English and Italian

• Excellent written and oral communication skills

Our Offer

• Collaboration in a highly motivated global environment.

• A familiar work climate in an innovative environment where your input counts.

• A safe workplace with long-term perspectives.

• We endeavor a long-term collaboration – hence corporate career planning throughout diverse phases of life conveys a high importance and value for us.

Interested in a career with BD but this position doesn’t fit your skills and experience? Join our external EMEA Talent Community here: http://bd.tal3nt.community/

Required Skills

Optional Skills

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Primary Work Location

DEU Kelberg - Rowastrasse

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

€57,300.00 - €97,400.00 EUR Annual