Job Description Summary

Business Segment:
Medication Management Solutions

Business Unit:
Solution Deployment

Department:
Technology and Engineering

FLSA:
Exempt or Non-Exempt

Reports to:
Supervisor or Manager, Systems Engineers

Job Description

About BD

Be part of something bigger!

BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care.  The BD MMS Service and Support organization provides technical service and field support to BD’s dispensing customers with a mission that’s focused on knowing there’s a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

I. Purpose

The Systems Engineer has experience with a wide range of BD products.  This role involves interaction with customers, deployment teams, and other Engineers.  The effective Systems Engineer must be able to clearly communicate, thoroughly document, and demonstrate product & software competency.  The Systems Engineer must have the ability to establish collaborative working relationships with cross-functional project & product teams.

II. Specific Duties, Activities and Responsibilities

• Technical - Follow and provide feedback on technical documentation, new product validation/requirements, test plans, technical solution design, server & software deployment, system integration etc.

• VMware ESXi patching and upgrade remediation

• Peer Support

• Administrative activity

• Performs other duties as assigned

III. Knowledge, Skills and Abilities

Communication

• Participate in conference calls with internal customers to facilitate project team collaboration

• Establish a rapport with customers (internal & external) that is conducive to long-term business relationships

• Provide team support and product information on BD products as assigned by manager or supervisor

• Must be able to lead customer teams, share expertise, gain consensus within teams and deliver concise and consistent communication

• Provide product feedback, technical insight, and customer requirements

• Effectively communicates the vision and business need for change to others and maintains a positive perspective

Technical

• Knowledge of hospital information systems, system validation, databases, and system virtualization

• Prepare and deliver technical presentations to our customers

• Communicates technical requirements and recommendations/solutions to project leadership team

• Ability to collaborate with diverse cross-functional teams with a focus on small to medium projects with a focus on legacy and ancillary systems

• Must be detail oriented, and demonstrate the ability to multitask and implement projects consistent with established company and customer objectives

• Demonstrate the ability to understand cause and effect when analyzing a process, situation, or issue

• Demonstrate problem solving, troubleshooting, and system consultation related to BD products, best practice considerations and standardization

• Install, Upgrade, and support the deployment of BD products and software in customer environments

• Expected to act as a customer support resource when necessary

• Collaborate with customers and senior Systems Engineers on confirming specifications/requirements

Administrative

• Follow and provide input to product documentation

• Participate in specialized projects and teams

• Work independently

• Comply with all Technology & Engineering Deployment Policies and Procedures

• Ensure all role-related project records are accurate and current

• Monitor and supply updates on escalated critical issues

• Possess excellent organizational skills with the flexibility to readily adapt to change

• Recognize unnecessary workflow steps and identify processes that can be improved to increase productivity

• Participate in cross-functional teams with the purpose of improving process, workflow, and service

Requirements

• Bachelor’s degree or equivalent experience is required.

• Experience in healthcare information systems.  Two or more years in a healthcare environment with technical (systems) involvement and computerized system applications.  Must have a working knowledge of a variety of Operating Systems, software applications, including BD products.  Experience with small to medium projects required.

• Preferred certifications and/or experience include:

• VMware ESXi iDRAC  PuTTY Dell Enterprise Servers SQL/DB Admin Microsoft Technologies Networking HIPAA IT Security

• Must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for and required by the facility which enables access to customer sites in order to perform essential job functions.

• This position require to support flexible night shift.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations

Work Shift