About Cardinal Health

Cardinal Health Canada is a vital link in the Canadian healthcare supply chain, employing over 1,400 professionals nationwide. We deliver more than 70,000 products to healthcare facilities and professionals across the country, ensuring seamless access to essential medical supplies. Our Surgical Products division, including the innovative Presource custom kits, empowers healthcare providers with tailored solutions for surgical procedures. As a Bilingual Sales Operations Specialist, you'll play a pivotal role in this dynamic ecosystem, bridging operations and client needs from our Dorval, Quebec location.

Role Overview

The Bilingual Sales Operations Specialist supports the Presource custom kits division within Cardinal Health's Surgical Products marketing team. This entry-level position requires working on-site two days per week at our Dorval office (or Vaughan headquarters). You'll leverage reports, dashboards, and systems to track kit production and shipping, update forecasts, manage stockouts, execute product replacements, handle client communications, load pricing, and ensure regulatory license compliance. Ideal for recent university graduates or those with 1-2 years of experience, this role demands motivation, discipline, logical thinking, and exceptional attention to detail. Become an expert resource and trusted partner to sales representatives, driving efficiency and superior support across territories.

Key Responsibilities

Your day-to-day impact will include:

• Acting as the key liaison between Presource operations, Surgical Products sales reps, clinical nursing staff, and external contract clients.
• Facilitating internal communications with sales teams and production facilities to resolve stockouts and source replacement production or temporary versions.
• Implementing new contracts, version changes, and managing product catalog codes through established commercialization processes.
• Tracking reports, uploading contractual pricing into systems, and maintaining 97% accuracy in pricing updates and master item files.
• Drafting client notices for new product availability or versions, and responding promptly to rep and end-user inquiries.
• Delivering comprehensive reports to the Surgical Products sales team and management, covering new contracts, KPI tracking, weekly custom kit stockouts, and ad-hoc requests.
• Ensuring smooth planning and execution of quotes, demand forecasting, production trials, on-demand kits, kit design, client database maintenance, custom fields, new components, and claim compensations.
• Managing SKU commercialization and obsolescence to achieve 97% accuracy, including coordination with regulatory, customs, and data teams for sterile custom kit licensing and catalog classification.
• Maintaining ongoing communication of production policy updates, proposing annual sales rep refreshers on systems/tools, and collaborating with Customer Service and Transportation for workflow improvements.

Qualifications & Requirements

This role is perfect if you:

• Hold a recent university degree and are eager to launch your career, or have 1-2 years of relevant experience.
• Possess post-secondary education with prior healthcare sector exposure.
• Demonstrate bilingual proficiency in English and French for seamless client and team interactions.
• Excel in logical problem-solving, detail orientation, and task management.
• Are tech-savvy with experience in reports, dashboards, ERP systems, and data accuracy protocols.

No advanced experience required—this is an opportunity to grow into a sales operations expert in healthcare.

Benefits & Perks

At Cardinal Health, we invest in your success:

• Competitive salary estimated at CAD 65,000–95,000 annually, based on healthcare sector benchmarks.
• Hybrid schedule with flexibility (two office days per week in Dorval).
• Comprehensive health, dental, and wellness benefits.
• Professional development programs, including annual training refreshers.
• Collaborative culture with cross-functional partnerships in a leading healthcare organization.
• Paid time off, retirement savings plans, and employee assistance programs.

Career Growth

Start as a Bilingual Sales Operations Specialist and advance rapidly. Excel here to move into senior sales operations, territory management, or supply chain leadership roles. Cardinal Health fosters internal mobility, with many leaders beginning in operations support. Gain expertise in healthcare logistics, regulatory compliance, and client-facing strategies—skills in high demand across Canada's medical sector. Our commitment to your growth includes mentorship, skill-building workshops, and exposure to innovative Presource technologies.

Why Join Us

Cardinal Health Canada isn't just a job—it's a chance to make a tangible difference in healthcare delivery. Support life-saving custom surgical kits that reach hospitals and clinics nationwide. Work with passionate teams in a stable, growing company that's essential to the supply chain. Enjoy a premium work environment emphasizing work-life balance, innovation, and excellence. In Dorval, Quebec, you'll contribute to a bilingual hub serving Eastern Canada, with opportunities to influence national operations.

Role FAQs

Is this a fully remote role?

No, it requires two days per week on-site in Dorval, Quebec, with hybrid flexibility.

What salary can I expect?

Estimated CAD 65,000–95,000 yearly, competitive for entry-level sales operations in Canadian healthcare.

Do I need prior healthcare experience?

Preferred but not required—recent grads with 1-2 years general experience are encouraged to apply.

Why bilingual skills?

Essential for communicating with French-speaking clients, reps, and Quebec-based operations.

How does this role impact Cardinal Health?

You'll ensure 97% accuracy in pricing and inventory, minimizing disruptions and boosting sales efficiency.

Ready to elevate your career? Apply now for the Bilingual Sales Operations Specialist position at Cardinal Health in Dorval.